Anderson Plumbing, Heating & Air

Miles M.

I was in need of HVAC system retrofit. I have an older home that has old ducting, and an AC system that the previous guy used Dr. Frankenstein's methods to make it work. Everything needs to be taken out and redone.

I got an appointment and they made an account for me then sent out a technician to provide a quote. Joe Budzik showed up on my doorstep ontime. But this is where the quality ended. Joe first stated telling me I had a 2 tonne system, when I know it is 3 tonne. He went under my house to look over the system. He said he wanted to measure airflow so he could make sure we had the right sized system. I already knew I needed more return airflow, because the guys who flipped my house tiled over two of the returns. I had already cut a second one in, but I know we needed one more. Joe did not run the system. He got on the phone with someone at the office and emerged from under the house. He then said i needed a 3.5 tonne system and it needs to be a 95% efficient unit with variable speed fans. I know that system costs twice as much as a standard replacement. I already had one bid and that unit was included as an option. I said no! Then Joe told me a standard replacement unit would not pass code because of the transite (asbestos - cement) pipe with a double layer metal flue inside would not pass code/inspection. The 95% efficient unit is so efficient it has a pvc pipe that can just go through the wall. I said the transite with metal flue will pass code, because I already had a quote and I had my roof redone not long ago, and it all passed code! Then I said, I want two quotes, one for a complete replace with a standard furnace (80% efficient, no variable speed fan), AC unit and ducting, and a second which keeps the compressor/condenser unit I have. Then Joe said, ""Ok, you know... I'll just go."" and picked up his stuff and stormed out to his car. He gave me no quotes, he just wanted to sell me on the refit that would cost twice as much!

After Joe left, I went to City hall to check on the building codes... Just in case... after all, I don't want to end up with an install only to learn it needs a new flue. The city confirmed transite with double walled steel flue is acceptable.

Use Anderson if you want to be upsold, and pay a premium.

Mark B.

All I needed was to have my kitchen faucet replaced. I had already bought a new faucet.

I asked for an estimate on the phone but they wouldn't give me one; the technician had to come out to look at the job. I asked if there was a charge just to have someone come out. They told me it was $56.

The technician arrived on time. He took a look at the job and gave me the price: $619. Just to replace the faucet. That was it, and that's nuts.

I said no, paid the $56, and ushered the guy out the door.

Donald C.

Where do I start? Anderson's current motto is ""Let us whoa you."" My wife and I were in shock today during our meeting with an Anderson representative. Today's meeting was to get quotes for installing a new water heater and a water line for our fridge in a small kitchen. While the quote for the water heater job was about $1000 more than the company we eventually decided to go with, the biggest shocker was the quote we got for installing a simple water line that should've been about $150-$300. They quoted us about $2200 to install a water line. This is a simple DYI type install and they quoted a job that would cost more than a stove or a fridge. I can't believe they are fleecing people unaware of certain costs; Especially the elderly. They should be ashamed of themselves. And they are part of the BBB. Shame!

Lawrence T.

Andrew was very personable, professional, and knowledgeable. James, the drain specialist, was the same as well.

Rob B.

Quick to reply, showed up the next day and provided a quote. The guy was nice but the quote was astronomical. The guys doing the work have no flexibility in what they can quote, it's all piece by piece in their tablet with preset costs, just the ""install P trap"" portion was almost $700. Are you out of your mind? Pretty sure they are owned by a huge conglomerate...anywho....good luck

Vicki ..

Our AC/heat went out and they had a next day appt available, but I had to work. Requested same day, put on hold, it was arranged. We had left the other local ""big company,"" had got tired of waiting up to a week, spending more money and getting less quality work. Great experiences with Anderson, then this job, consistent with our previous jobs with them. Kevin came out, was able to troubleshoot & after some time found a tricky short in the system & corrected. AC back up same day. He also noticed very old piping out of code for gas line, where I had seen leaking in past without knowing how concerned I should be. He shut down the gas, returned after the weekend and replaced it all for an extremely good price, which came out almost $100 LOWER than estimate. He carefully tested the work, confirmed all was good on a number of levels, before leaving. We thought we'd never leave the other guys, glad we did. Saving time, money & getting super good results.

George M.

This place was awesome. My drains weren't clearing and my wife had been giving me a hassle because of it for a month. And finally stopped while she was at work. So I had to get someone out right away and put the word out on yelp. These guys showed up, not only in just a few hours to take a look. But have the time to do it and gave me the special of $63.which, I don't even know how they do that. But I tipped really well to make it with her wild and because they were so quick fast and they put things on their boots to protect my home. They were courteous and professional, and just awesome.

Tami H.

our tub was slow draining called and they sent out Charles who said he couldn't unclog it and said another person had to come out with a camera, this person said they would have to tear up the floor, break into the wall to get to the pipes and replace old pipes with new. Quoted us 14,000.00 for this!!!
didn't sound logical so we called Zech plumbing who came out and unclogged our tub!! it was a hairball!!! and only charged us 275.00!!!
I have never felt so misguided by a company who says they are honest and fair and ""Wows clients like we do""
wow is right .
I will never again use Anderson Plumbing and air !!!!

Katrina W.

I'm really happy of all the fixtures they did and I'm really happy that they ironed out some of the wrinkles in the fixtures . Lance came to my home did a beautiful job on my sink ? Steve came over and fix the electrical box and he is fantastic such a professional and then Austin came out today and got my bathtub working. They installed a new heat pump air system in my home that seems to be working really well and thanks Steve for coming out yesterday he recalibrated it . It's been really nice to have a nice group of people who came here to me and they've listened to me and worked with me to get everything working accordingly and it has meant a lot to me . Thank you I recommend you to all my neighbors . Sorry for my last review . And you guys made up for it God bless you !

Marshall G.

I needed some sink faucets, angle valves and risers replaced. I believe it was Cameron who came out to evaluate the problems and provide an estimate. He was a very nice and knowledgeable technician. However, another company came in with an estimate that was considerably lower than Anderson's estimate, so I had them do the work. I thank Anderson for the estimate. I guess the only reason I didn't give them five stars is because they were considerably over the other company's estimate.