Anderson Plumbing, Heating & Air

Avalee C.

Read reviews on Nextdoor in PB. Anderson over charged us by about $700 for what was basically a kitchen faucet that needed a new washer. I called Royal plumbing and he charged me $50.

Rowdy D.

This company will rip you off. Period. Had them quote an HVAC system a while back. Sales rep came out and drew up a proposal for over $25k and said this was a 'special deal' with VIP service. Got a couple more quotes for the exact same equipment and same installation that was about 1/3 of the cost from another reputable contractor. They would have pocketed about $18k of my money as pure profit. Never trust them with anything, they will grossly overcharge you.

elizabeth s.

CON ARTISTS! Told us we had carbon monoxide so high that they had to legally shut it off. Tried to charge us $8700 for a new furnace! Freaked us out! We called SDG&E who did a thorough inspection and we had ZERO carbon dioxide in the house!

Greg S.

CARBON MONOXIDE? OR SCARE TACTIC

On Jan 10 we called Anderson Plumbing (Kearny Mesa Branch) because our home furnace was intermittently turning itself off.

The young technician - Cole - took some photos, of the heat exchanger (said it had holes, was leaking) and then used a portable meter to measure carbon monoxide.

He told me it was reading 15 ppm (at bathroom diffuser) and this was an unsafe level. Cole told me he had to legally turn the gas valve off and he did. He recommended a new furnace and gave me a verbal quote for $8K on a new Amana model.

Later that day we called SDG&E to verify the carbon monoxide reading. SDG&E's tech came by late and tested it thoroughly.

GUESS WHAT: 0 ppm

That's right, zero. No CO threat.

I can't figure out how Anderson's tech came up with an errant reading. If the meter was bad wouldn't he know this from repeated false positives?

Was Anderson falsifying readings to sell over-priced furnace systems? (Some price checks tell me $8K is very high)

Pauline C.

Brandon Lawrence was just here this afternoon checking our heating. Once again, we are so happy with the technicians at Anderson Heating. Brandon was very thorough, took great care to go over all the unit, taking notes. After the service, he went over everything he performed, answered all my questions, and gave suggestions. When he left we felt our home was well served. I would definitely ask for Brandon again! We love Anderson Heating & Plumbing, and they have been our choice for the last 18 years!

Michele O.

I was a VIP member and had Anderson out to do the yearly heater service. The heater had been working just fine, but the service guy said there was something wrong with it and he couldn't repair it because it was too old. A salesperson came soon after to give me an estimate for a new heater. She said she smelled gas, which the service person didn't detect prior to that. He turned off the gas line and then I got an estimate for around $17,000 for a new system! I initially agreed, but then cancelled to get a second opinion. I had another company come out and he said there was nothing wrong with the heater and he hears this type of thing a lot from people who initially contact companies like Anderson. He is going to replace the gas line for a nominal fee and I am set.

Andy C.

On Tuesday, December 19, 2023, Anderson Plumbing, Heating arrived at my residence for a scheduled appointment, to inspect and service my furnace. After the inspection, the technician brought to my attention that my furnace was emitting a high level of carbon monoxide. The technician recommended to correct the problem was to purchase a new furnace. The technician stated, a new furnace would cost approximately $5, 000.00 dollars. The technician then departed from my residence.

After some thinking and discussion with my family, we decided to get a second opinion. I called and scheduled an appointment with another heating company. On Friday, December 29,2023. the company arrived and performed a thorough inspection, ( a big difference from Anderson, The company noted no problems and no mention of high emissions of carbon monoxide.

When the company left, which was midmorning, I contacted Anderson Plumbing, Heating to complain about the inspection performed by their technician and to cancel my V.I.P. membership. I utilized the company's online chat service. The chat service responded my request would be referred to another department and I would receive a call back. I never received a call back.

On Tuesday, January 2, 2024,Thursday Once again contacted Anderson. I used the chat service, reiterating my complaint and membership. The chat service then connected with an agent. The agent could not assist me and provided me a number to call. I called the number given to me by the agent. The receptionist connected with a voicemail. I left a voicemail.

I was not satisfied and called the company number and made a connection with a receptionist who connected me with Dave the Complaint Manager. I once again explained my complaint and canceling my membership. Dave said, he would need to speak with the Technician Manager about the service performed by the technician at my residence. Dave said after speaking to the Technician Manager, he would contact me.

In regards to canceling my membership there was only one person who handles cancellations his name was Nathan. Dave stated, he would send a message to Nathan canceling my membership and would connect me to Nathan voicemail so I could leave a message canceling my membership. Nathan would contact me.

On Thursday, January 4. 2024, I had not received a phone call from Dave or Nathan, so I called Anderson. I spoke to representative and requested to speak to the Complaint Manager, Dave. The representative informed me Dave was not in. I then requested to speak to Nathan about canceling my membership. The representative informed me my membership had been canceled.

If you have read this far, you can judge the service I received was below poor. Also, I forgot to mention the initial technician never documented the carbon monoxide findings on his report.

Mike G.

Very disappointed in Anderson's service. It was Christmas Eve morning and our water heater went out. I knew it would be hard to find someone to come out and it would be expensive but the commercials I saw for Anderson caused me to have faith they could help. I called and Andrew was very helpful and took our order. I explained to him that it was a propane heater and he assured me that the truck would be stocked with at least 95% of the parts needed. The dispatcher called me and let me know that it was scheduled and we would have hot water that evening. I again reiterated that it was a propane heater and she again said that was not a problem. I did not hear from them after two hours, so I called back. Andrew again assured me they were on their way and gave me a tracking website I could use. Ben, the installer was an hour out, coming from Carlsbad to Alpine. We saw light at the end of the tunnel. When Ben arrived, I showed him the old heater and he said that he did not know it was propane and he did not carry those on the truck. If he knew, he could have stopped by Home Depot and picked one up. Now it is 4:30 Christmas Eve, there was no way of getting a new heater that night. Cold showers will be the Christmas morning call. He also told me that my heater was under warranty and I could pick one up and he would be able to install it on Tuesday. I asked about the cost of just the installation. He quoted me $2,700. The old one was only 4 years old and installed by an installer who brought it up to code. All that was necessary was to remove the old one and place the new one in the same place. This was absurd to me and I refused his service. Anderson Plumbing let me down. If I had known any of this sooner, I may have been able to get a different installer earlier in the day and have hot water on Christmas Day!
I highly do not recommend Anderson Plumbing for any plumbing services.

Pam S.

We requested a service provider from Anderson plumbing to come give us a quote to repair our water heater with the parts we already had. They require a $45 fee just to come and also money for gas. The quote the repair person gave was astronomical for what he said would take a little over an hour. He said it would cost $1,200 to do. We were shocked and appalled. We did not proceed with the repair. The office that took down our information would not give us a range or hourly idea over the phone. It was a total waste of time and money. The repair person was polite and professional but we were not going to pay over $600 an hour. They really disappointed us and we will not be using them in the future.

Rosalyn H.

I have not received any attempt to further connect like their response says. But I appreciate this response on yelp. I have thought about it and it makes sense why you wouldnt give a quote for something when you dont know if there could be anything else wrong with my plumbing that might be the real problem. Ive still gotten quotes from other businesses so its still dissapointing. But I understand now how a business wouldnt want to mislead anyone with one price just to find a different problem when they get here. I had someone come look at my garbage disposal and it WAS a simple replacement which they did for free( as a first time customer) I just had to buy a new one, and they had a Home Depot discount I used, which all in all total work and parts costed me 100 bucks. Simple. Quick. Cost efficient. Kitchen sink works like a dream now.

Your attempt to contact me at least on here shows great custoker service. I ended up gping with someone else. But ill advocate that your company at least responds kindly on yelp.