And Services

Brent R.

Wow. BEWARE! I just had a problem fixed (supposedly) that I had to pay $259 for and it only took 2 minutes to fix. I googled the part & it is only $15!! Ridiculous that I was charged this price for a very quick fix! Also, they want $700 additional for freon! They also quoted me $7500 for a new system (900 sq ft condo- 2 ton AC system). That is more than I paid for my home AC system! All the sudden they took off 30% for about $5300. If that doesn't tell you something I don't know what will! I will not use them again!

Orlando C.

We purchased a Bryant unit from And 07/2015. They came quickly and installed the unit and were done very fast. Every year, except for the past two years, we have paid And Services $120 to come and maintain the unit. They supposedly cleaned the unit and coils. The blower motor went out three days ago and they came to take a look at it. And Services quoted me $435 to replace the bad motor even though the unit is warranted for ten years - I understand now this is not due to a fault of their own but rather it's a policy of major air conditioner manufacturers. What I find asinine and downright misleading is that And Services has charged $120 every year for a service they did not do. The technician from the factory-authorized dealer I hired to install the new blower motor (for far less than $435 I might add) opened the unit and said """"this unit has never been cleaned or maintained."""" The technician showed me when he dismantled the unit for proper cleaning how disgusting the unit was and how we were taken advantage off for three years for a service And Services simply did not do. The new company charged $129 for a cleaning and maintenance service and basically took the entire unit apart and cleaned it in front of my own eyes. To add insult to injury the new company took a scope and showed me how dirty our ducts were in spite the fact that And Services charged me $1100 for a 'deep cleaning' service. The technician said flat out """"they stole your money, no duct deep cleaned looks this bad even after a few years."""" Some in And Services prey on the gullible and I find it disgusting that any business would conduct themselves in such a manner.

Julie M.

I called this company in the morning asking about their $79 drain clean. She said yes they clear them for $79 unless the clog is really bad then they would discuss with me. A plumber showed up and immediately told me it would be 184 plus the 79 because of the length of the run. I told him no and then he said he would do it for $79. He then told me he would put a camera in the line to show me the drain. Tells me then I should have them do a hydro clean for 3100 or so. I told him no and he proceeded to do the work of clearing the drain. Later that day it was stopped up again. I am removing the charge off my credit card. Seems they don't back up their advertised price.

Kandice S.

This company doesn't send out technicians, they send out used car salesmen. We've had several issues with our unit over the last year. The first time they came out they fixed the small issue and talked us into a monthly charged service plan. They were supposed to come out every 6 months and make sure everything was working properly & replace air filters. They never came out to do this. The second time they came out, the technician started to push that we replace the entire system. The third time they came out they pushed for the replacement again. We went with a small fix, and had the coil replaced. Which they said should buy us a couple years. They came out yesterday and the tech took a picture of our outside unit with frosted coils and told us we had to replace the unit. That our compressor was shot, and replacing it didn't make sense, because a replacement compressor would never work right. He said to give him a minute while he went to his truck and get us a quote on the replacement. When he came back in he said """"don't tell my manager that I told you but, he was only going to give you a partial credit on the work done in October. I was able to talk him into crediting your account the full $2700."""" Bringing our new repair cost to $9500+. We asked if we should turn off the unit to see if it defrosts, he said """"no, crank the temp low so you get some air flow"""". Obviously we got a second opinion. The first thing they told us to do over the phone, was turn off the unit so it would defrost and they could get an accurate reading on the machine. Turns out, we were using the wrong filters and it triggered the system. Our system in fine. Does not need to be replaced. We probably didn't need the repair back on October. Bottom line. These guys are hustlers.

Susan H.

To use the word sleeve Would not even come close. They installed a water heater and charged just shy of $2000.00. A few days later they admitted to installing an illegal unit, and wanted over $1000.00 more to correct their blunder. Buyer beware. They are a franchise who are Jack of all trades. Master of none.

Janet V.

Most dishonest company I have ever delt with. My sink in the kitchen is stopped up and the plumber comes in and says he would have to auger it from the roof. He said it would be $375.00. That's just a lie. I've had plumbers on the roof before for this problem and it has never cost more than $150. I even called my old plumber and he said it was still $150. So this guy charges $59 for a service call for nothing. What a rip off. An honest plumber came and didn't have to go on the roof and only charged $135.

Aakash S.

These guys are completely unprofessional.they set up an appointment at 11 am and showed up at 7:30 pm. I called them 5 times and they kept saying, """"he's on his way to your house"""". He was extremely rude and very unprofessional.

Andrew R.

I called for an estimate to fix a leaking water line under my kitchen sink in my RV/Mobile Home (which I rent out). After they looked at the plumbing I was told that the water lines were so old (1986) that they didn't even sell that type of plastic water lines any more. After first suggesting that I replace the entire water supply line through out the RV they said they could fix the leak but would not provide any warrantee or guarantee. They quoted me $375. Please understand that the plumbing under my sink is exactly like that found in any modern home except for the out dated water lines. The leak was at a coupler fitting, which are readily available for repairs. I know how to perform the repair, I just didn't feel like doing the work myself. The warrantee thing doesn't bother me but the $375 quote is so far out of line that it can only be considered a RIP OFF. Good thing I am familiar with what honest repair work costs are. BEWARE!!!

K M.

If I could give less than one star, I would. This company is a complete joke. I was charged a $500 inspection fee for a plumbing issue and was told this issue could be fixed for $4500. Knowing that I did not live at the residence, they took full advantage and never even came to repair! This was confirmed via camera. When we called them on it, nothing! No return call, nothing. I have had to have an attorney get involved. Do NOT hire this company for ANYTHING!

Christina K.

I have no idea how this company is """"number one rated"""". They have canceled THREE appointments with us either at or after the scheduled appointment time. This is three days that we had to take off work early to be available for the plumber. I can completely understand having to reschedule once...maybe even twice. THREE TIMES?! Complete disrespect for the customers time. Very disappointing.