And Services

Mark R.

Criminals at the highest level. Yesterday, my elderly parents ( in their 80s.) air conditioner quit working. They called AND services and were informed that their air conditioning unit was dead unfixable and that they needed a new one. they then received a quote for a Rheem 13 seer 4 ton unit. $11,900. Praying on the elderly is one of the worst crimes that there is!!!!!! thankfully they called me before they signed any papers and I was able to arrange a honest, hard-working air conditioning service technician to come out and take a look at my parents AC unit. he didn't arrive until after midnight but he fixed the unit within 20 minutes. He said it was a bad capacitor and charged $250 to fix the unit. He did say that the unit was quite old and that it probably would need to be replaced soon and he gave me a call this morning and said that he could put a 16 seer unit into my parents house installed for $4800.00.. What ever you do avoid this company at all cost? They are predators. Mark

Audrey Or G.

Brought our Trane unit from And in 2019. AND was supposed to come out and service our unit twice. The first service was done but the 2nd service did not happen due to covid. They still owe us a service. In the meantime they have had to come out because the unit wasn't working properly. AND still owe us a part for their tech rigged it the first time to keep it working. The second time we called the 24 hour emergency line we were told a tech would be out shortly. Six phone calls and three days later a tech arrives. Third time we called the 24 hour emergency service we were told a tech would be out in an hour. A tech did not show. Called again and was told that they called to let us know that a tech was not available and did not receive an answer. Asked how many times they called and was told once. A tech showed and stated he wasn't able to do anything because the unit was frozen and it needed to defrost. So the unit was turned on Fan to help defrost. Tech said someone would be out the next day. Next day arrives and a tech hasn't arrived. Called at 5:15 pm and customer service said that the manager Edgard would call in 20 minutes. 50 minutes later (yes I timed it) I called back because Edgard didn't return the call. I was connected to Edgard and told that no one would be out because he wanted to send his senior tech out and he was tied up on a job. The 24 hour service just became 72 hours without a fix. I asked why we were told a tech would be out in an hour the first time. He stated he had new staff and they were running behind. I said if that is the case than why weren't we told that and he stated """"I would rather they give the incorrect information"""" WHAT???!!!! Finally a tech arrives on the 4th day and we are told there is a hole in the coil and that the coil was under warranty but we would have to pay $1400 for the refrigerant and labor. Really? We have to pay for the refrigerant that would not have leaked had the part be checked upon installation for a leak. We have to pay for the labor of a warranty part that was a manufactured defect that they installed. Great customer service............Not! We were also told they didn't know how long it would take to get the part. Are you freaking serious! Hopefully our story will help others make a decision NOT to purchase from AND.

Levonti O.

Disastrous experience. May I preface this with the fact that this is my first review ever. I never thought I'd leave one but these folks have left me no choice. After paying nearly $2000 for my AC to be repaired, it broke a short 48 hours later. When I asked for them to come back out to take a look, they kept pushing me off until later and refused to call the technician on the job to find a time estimate. I had to call 7 times before someone would attempt getting a hold of one. In fact, one of the dispatch managers was incredibly rude. This is all after I signed up to be """"priority"""" which was an extra charge. When asked how they would make this right? The response was """"we can talk about that tomorrow"""".

Maureen Y.

Terrible service,3 year old ac not working ( bought through them) was told they would be here between 1 and 3 then it went to 2-4 it's 5 and still no one here . They say they are still coming, will call someone else in the morning! Have had no call backs lousy service all around!

Valerie D.

It's no wonder AND Services is not BBB accredited, 24/7 coverage is a joke given that my last call to them was on a Thursday and no one showed until afternoon on Saturday. The AC handler is leaking into my bedroom next to it per two companies who have visited my problem: a water mitigation service and American Leak Detection, When I phoned AND, the tech who came out the following day told me it was impossible for the problem to be the AC handler because he found no moisture whatsoever in the unit that would attribute to puddles in my bedroom. When I phoned the office yesterday morning to request that they coordinate with American Leak Detection to get to the cause, the receptionist was kind but I have NOT received a call back from AND to coordinate on this matter. I have a contractor coming out to give me a quote on repairs but am fearful to move forward with no fix on the leak. I'm now going to phone AND again to see if they will assist in contacting American Leak Detection (per suggestion from my insurance adjuster).

Frank S.

Called these people because my ac air handlers drain was clogged. They tried to send a person 2 days early when I specifically asked for an appointment on a Monday. Their so called """"tech"""" came and checked the capacitor, which was fine. Opened the air handler and seen the water in the pan and confirmed the drain pipe was clogged. Then told me I should install a UV light inside near to blower to prevent mold. He asked me if I had a compressor and I said I only have a small one. He then went outside to the drain pipe with his wet vac and put it on the drain for 1 minute and said he couldn't clear it and that he would need to call a """"special tech"""" to pour a chemical and blow it clear. He also said he didn't have the equipment to check the Freon level or charge it if needed. I told him it blows out cold, no need. Told me my AC was to small for my home which Sears installed 7 years ago. Really? Then he went to his vehicle and wrote the charges for the drain to be cleared for $257. And also wrote charges for a UV light if I wanted one for over $2000 dollars. Yea right! Never got a call back, so the next day I called them to find out about this """"special tech"""" and was told they don't know what day or time he will be able to come. I told them to forget about coming. I poured bleach down the drain, waited 2 hours and cleared it myself with my own wet vac. Stand clear from these idiots. They are unprofessional and just want to sell your unnecessary crap.. Call someone else!

Ray G.

My A/C quit working on 7/30/2022 and called you to schedule an appointment. They informed me that a tech would arrive between 2PM & 5PM. They did NOT show up and I called again and was informed that a tech would arrive between 2PM & 4PM on the 31st. Once Again they did NOT show up, I called again and was informed that would arrive between 4PM and 7PM on the 31st. They did NOT show up. I called again and was informed that they can NOT advise me of any schedule for tomorrow. I am paying you $15.00 a month for what is supposed to include priority service. I'm 92 years old and NEED Service to maintain my health. The EXTRA service states that IF the problem is NOT corrected in 24 hours you will PAY for a Motel for us. PLEASE Confirm that you will arrive tomorrow and that you will correct the problem that is under Warranty. Thanks Ray George 352 999 7045

Mauwalker W.

If I could give them no stars I would. We spent $12,000 with them three years ago on an HVAC system. Yesterday it quit working. We have a service contract with them and the system is under warranty. They refused to send anyone when we called the emergency number last night. They said to call back at 9am. My husband took the day off work. At 9 they said they'd be here by noon. At noon it was between 1 and 3. At 3 it was between 5 and 6. At 6 it was between 10 and midnight, and we told Edgar that we would go out to supper to get out of the 90 degree heat. At 8 he called both our phones from a No-caller-ID number, and when we answered he hung up on us. We called AND, and they put us on hold ten minutes and then hung up on us. We called back and they put us on hold again, then told us it would be tomorrow, by noon. Their service contracts and warranties are not worth the paper they're printed on.

Dawn C.

Signed up for their service deal at Home Depot. They didn't show up when they said and it took some doing to get them out there. I don't remember the name of the tech that came out (it was over six months ago) but he was great; serviced the air conditioner and gave me tips on maintenance. I did have a problem with the fan not turning off so they had to send someone else. He checked and said it was the motor but he could not fix right then and could not tell me how much it would be but the owner would call me to follow up. Never happened. I did talk to the owner once and he was very rude and condescending. The folks at Home Depot tried their best to help but this guy is just a horrible businessman. I don't know how he stays in business. Home Depot should find another HVAC contractor to provide these services.

Christina G.

Our HVAC system was leaking. This has happened before and all we needed was a service to come out and flush the pipe. We called And Services and the tech came out and said he actually had to take out the whole HVAC system and clean it to stop the leak. It would be $1300. I was also worried about mold since it was leaking so he installed a UV light for $1200. He was supposed to come out the next day to clean the system. He said it would take 4-6 hours in which the AC would be turned off in the house. He also said we had to pay upfront. At noon, he still wasn't here and I had people coming over at 5 p.m., so that wasn't going to work. My husband called and said he had reservations about spending so much on what he still didn't think was the fix. The man on the phone (not the original tech) was very rude and said we don't want your service then. We were refunded the $1300. The next day, we had Red Cap plumbing come out and they flushed the pipe and it fixed the leak (which we thought was the original problem). They charged us $15. I'm still not sure if the UV light was necessary or usually that expensive, but at least we saved the $1300 for an unnecessary cleaning. Look at all these ratings and don't call them. Never think you are the exception to the rule.