Anctil Plumbing

Mahesh M.

I haven't used Anctil since 2016 or so, because they began to concentrate on remodels and new construction, so they weren't taking on as much service call work. Their main service professional, Bryan (quite honestly one of the best tradesmen I've ever worked with), retired last year. They are still good and honest people, and I hope they hire trusted professionals to help out with customers who need everyday plumbing service.

Eliza G.

This place is nearby and was recommended so we called them for a small non urgent job a few times a few months back. Spoke to a receptionist, who said they would talk to dispatch and get back to us. They never called back! Called yesterday with a more urgent problem - same deal, no call back!

Valerie B.

Very helpful!!! I have a brand of water heater that not every service company works on. They referred me to someone locally who does. They were more helpful than the company I was referred to by the water manufacturer! Thank you for your help in locating someone to come fix my water heater!!

Bob J.

I had a water leak on one of the pipes leaving my hot water heater. I called Anctil and one other plumber.

The person who answered the phone at **the other plumber** quoted me a minimum price and said that the plumber who came out would tell me what was needed, whether he'd need to make another trip, and how long it would take.

The person who answered the phone at Anctil understood plumbing. He was able to ask the questions necessary to identify what was wrong and to ensure that the person he sent out had the proper supplies to repair the problem. They came out within a few hours and resolved the problem at a fair price.

I'm one of those consumers that is very hard to satisfy (read some of my other reviews), and I'm very, very satisfied with Anctil.

Patrick G.

Just called Anctil Plumbing about a leak in my backyard faucet. They repiped it 3 years ago. Told me the warranty is expired, but they'd fix it for a price. Personally, I think they should stand by their work and comp me a minor repair. After all it was their work and I paid thousands already.

John S.

Called them out and Bryan came two years later. Tells me they know how to treat their employees. Again: Professional Grade. Paid a fair price and got service. They have my trust and my business.

apollo o.

He was not friendly at all. He put a wrong cup ring and didn't work but already he left.
I called that it was not a right part, a guy agreed about it and he came over to replace a right part. AND THEN they billed me Double Working including to fix his mistake!!
I called them again he didn't listen at all and so rude!

Randall W.

I had someone from Anctil come over and install the temperature control unit for a new faucet kit I purchased for my shower. I had just finished tiling around the bathtub and was trying to get everything done before we moved into the house. They ended up being pretty pricy for what seemed like a pretty simple job. The person that came out wasn't the friendliest. He wasn't mean, but definitely seemed like he didn't want to be there.

Before he started, he commented that normally a bigger hole is left around the tub side of the temperature control. I apologized and explained it was my first tile job. I asked if it would be a problem and he said he could work with it, but his mood soured even more. He basically stopped talking and never smiled after this.

I had a hole cut behind the bathtub so the plumber would have access to the pipes since the tub side was tiled. The plumber asked if he could make the hole bigger to give himself more room. I didn't object and he ended up tearing the hole to make it bigger instead of cutting it. This made a huge mess I had to clean up later and also made patching the hole much harder after he left. I had to do a lot of sanding and cutting on the drywall to get the wall to look normal again.

Thad C.

Fast, efficient and professional. We consider ourselves fortunate to have had Randy assigned to a couple previous projects. He truly is an absolute gem. So great to see the attention to detail, knowledge, wisdom and old school work ethic. He's fantastic. A fine reflection for Anctil.

Jana M.

I had a poor experience with Anctil. I called and explained I had a leaky faucet that I would like replaced and had purchased a new faucet and water supply lines for the job. The scheduler said Chris would be out to do the work. On the day of the visit, I was surprised to discover that Chris was unprepared to do the job and said he would need to come back at a different time. Anctil's scheduler then told me it would be almost a month before someone could come out to do the job I had originally requested. This was an unreasonable wait in my view, especially since I had already thought the job would be completed. I found a different plumbing company, who set up a prompt appointment just one week out. Days later, I received a ""site visit"" bill from Anctil for $92. No prior warning was given about this fee - either during my initial call or when I called to cancel the second appointment. I understand the purpose of this ""look-and-see"" charge, but it is poor customer service not to advise the customer to expect a significant fee like this. I also question the long wait time for the ""actual"" job to be completed after the quick, initial visit. Overall, I felt deceived and unfairly treated.