Anchorage Plumbing & Heating

Teri C.

Called early on a weekday. Was told that they would be here in a couple hours. 5 hours go by so I call. I'm told that I'm on call for service.. then at 415pm I get a call from some guy telling me it's time and half if he makes it to my home. Seriously? I wasted my time. They wasted my time. Definitely not recommending this place from sheer lack of business respect. I wouldn't even give one star. I'd give a big fat zero.

Rebecca H.

Customer service is a disorganized mess! I live on the Upper Hillside and have a broken furnace. Have used this company for years. Called on Monday -I was very clear about where I live and the road conditions. I was put on the on-call list for Tuesday and finally had a scheduled apt for Wed. First thing Wed Morning the dispatcher calls me and says they can't come because they only have 2 wheel drive vehicles. Called back. The office manager Tonya told me that SHE knew the 4 wheel drive vehicle was in the shop as of Monday but DID NOT TELL the people scheduling appointments. She absolutely would not apologize, either. So now, I have a broken furnace and have to scramble to find another company that can get to me to fix it!

A. P.

These guys are amazing. After my baseboard heat stopped working they were able to get me in the same day and went above and beyond to fix the issue. If they hadn't done such a careful job troubleshooting I would've had a much bigger issue to deal with. Shout out to Curtis and Drew for fixing my heat so quickly, definitely recommend Anchorage Plumbing & Heating for any heating work.

Val C.

Overall great experience. I had a leak under my bathroom the plumber was knowledgeable and was able to translate into lamen terms. :-) I appreciate their transparency. From the first phone call to the final transaction they were professional and great to deal with.

Sara V.

Our furnace went out and Anchorage Plumbing & Heating got us in within two days, part ordered right away and got our furnace back up and running. Professional technician, great customer service, on time appointments and clear communication.

Ecaterina R.

Great guys!! I called them requesting an inspection of our water boiler prior to our house sale and it was spot on. They are professional, great at explaining what needs to be done maintenance wise and they are quick, I mean they serviced the water boiler in a timely manner without dragging hours. They have proper equipment, very friendly staff and most important they don't rip you off!!! I would definitely recommend these guys to anyone!!

Claire D.

A month ago I had APH come purge the water through my baseboard water heaters to try to make them quieter. This was a ""routine service call"" that took 45 min. Jessie, the plumber who did the service had an annoyed attitude and was very short with us, threw old parts he replaced behind the washer instead of throwing them out, and then forgot to hook the washing machine drainage hose back up to the drainage outlet--just hanging off the wall. I found this out when he left and I did a load of laundry and it flooded my basement when it drained (standing water in the laundry room, seeped under walls and soaked brand new carpet in the surrounding rooms, soaked an electrical outlet and tripped the breaker). I called their emergency hotline and the plumber they sent out was very nice and apologetic. He took pictures of the water damage and told me I would hear from the manager in the morning. The next day, I never got a call so I called the manager. He was cold and unapologetic, basically told me ""these things happen."" He asked me what I wanted them to do about it. I told him I want a refund on my $165 service charge, and for them to pay for the damage they caused. He did not offer to refund the service, but did send out Taylored Restoration (who were amazing) and they set up fans and dehumidifiers, and checked the extent of the water damage. The fans went for 3 days until no moisture registered. Taylored said they would come back to clean the carpets, and repair the water-damaged wood paneling in the laundry room but were waiting for APH to accept the charges. It has now been a month since this happened, and I am still waiting. I have visitors coming and need to get the basement ready, so I called APH again today and spoke to the manager (another very unpleasant conversation). Again, he refused to refund my $165 because in his mind, they are going above and beyond by paying for the damage they caused, and it is unreasonable for me to want a refund because technically the service (purging the baseboards) was completed. I argued that the service was not completed correctly because the drainage hose was not put back the way it was found--thus the flooding. This service caused more damage than it was worth. Finally, when I told him I am going to dispute the charge on my credit card if he doesn't refund me, he agreed to refund me. I am surprised this company has a high rating, because everyone I've told this story to has negative things to say about APH due to similar things. One friend said the plumber dented in their dryer badly from standing on it, and they refused to do anything about it, and multiple people have said their plumber from APH was extremely rude and sloppy. I am glad they are paying for the damages, but I am annoyed that they think they are going above and beyond by doing that...the manager acted like I should be so thankful they are fixing the problem they caused...?? Needless to say, I will never use them again and I will caution people against them. If the manager had handled it better, I might give them a second chance and just call it a fluke, but his attitude left a horrible taste in my mouth. I've heard great things about Mountain Mechanical and Circle Plumbing and Heating so that's the route I will go next time!

T P.

We are so thrilled with the level of service, expertise, professionalism, friendly and helpful nature, of our plumbers from Anchorage Plumbing & Heating! And they train their apprentices carefully, thoughtfully, and they both did such great work and were so wonderful to work with. The care and especially the flexibility to look for solutions and such a relief for us to have them be so positive (we have an old and somewhat challenging house). AND they found solutions to our plumbing issues that were expedient and careful, and they fixed the problems! We will recommend them to everyone we know. Thank you, so much.

Lisa Y.

I can't say enough about them. They're honest and easy to work with. They don't milk you for time at an hourly rate. Jared came out to look at a leaking pressure relief valve. Explained the low and high end of the repair. He came back to do the work. Could've easily told me I needed the high end but didn't. He just did the work necessary. Saved me $100. They've serviced my system before, came out to check something else at no charge. I really like them and highly recommend.

M B.

AP&H regularly serviced my mother's residence for well over a decade. Unfortunately, the last two service calls have been abysmal. First time late and wires crossed between their scheduler and service technician. He showed up hours late and unsure of the work requested be done (cleaning and inspection). Tech calls me and states he can't do anything until a number of parts he outlined were changed. (None of the items would red tag the system). Keep in mind they have our exclusive provider and had inspected the system last season. We asked to scheduled the necessary work at earliest opportunity....which was three weeks later. Here we are three weeks later. Drove in from the Valley to meet the technician for the scheduled 9 a.m. appointment. Given their history of miscommunication, my wife called on day prior to speak with them and confirm appointment. Additionally, I received a voicemail confirmation a short time later. Here we are, waiting for the tech to show up for over an hour when phone rings. You guessed it, tech went to another address and started a job...and he'd be over when he gets there. Unbelievable! Only hope this type of confusion doesn't carry over to the work they're performing. In the past years they'd been so reliable. Unsure what's changed...but it doesn't appear to be for the better. Needless to say, we're most likely done with AP&H after this.