Anchorage Plumbing & Heating

Craig B.

Our house's boiler was courteous enough to fail in summer. Since my prior HVAC guy had retired, I needed a new one. I called Anchorage Plumbing and Heating based mostly on their shop being nearby. I was told they'd arrive late that afternoon and to expect the emergency labor rate of $240/hr. Everett was at my home in about four hours. He quickly diagnosed a faulty expansion tank and valve and replaced both with new parts from his van. He also performed routine maintenance and said my older boiler probably wouldn't need service again for a couple years. Everett worked for over an hour but only charged me $160 for labor plus $200 for parts. I was really pleased with his professionalism and the final cost. Anchorage Plumbing & Heating gained a repeat customer in me.

Jason G.

As of today, July 27..17 days after my last email requesting help with passing code, I am still without resolution. I'll leave this till someone responds to me in any fashion. Please beware and ensure you do you due diligence with this company. This is my last email from 20240710, 17 days ago and still no response to my emails. Here is the email: Dshea, I hung up on Chris as he was saying that I kept changing my mind on what needed to be done. It has been the same since day one. Get the job done and done right. You guys put this boiler combination in and it's been nothing but a pain over something simple. I've sent no less than 20 emails trying to resolve this issue. It started with the old flue being left in the eve in January by your tech's. Here is the pic from 1/19/24. As you can see the old flue remains. We had emails going back and forth as you guys couldn't do it in January due to snow load, yet asked for all the money for payment when the job was not completed. E22CE2DF-8B9A-489A-BC6C-FCC18C57B2C9.jpeg As per your invoice #44036634 , ""Bid to replace boiler and water heater with new high efficiency Navien Combi. Bid includes removal, haul away, installation, permit, and inspection."" We agreed that I would not pay the remaining 50% as the job was indeed not done yet. I would however pay 35% on top of the 50% deposit so in total 85% with the remaining 15% to be paid upon fixing the flue and passing inspection. It was also approved in writing to wait and get the flue done right by ANCPH and pass inspection. As of yesterday, the inspection was performed AND failed per NIKLAS JACKSON of the Building Safety Division of the municipality. The Flue remains as it was installed by your company in January, 2024. Over the past couple months, I've had your techs come out and fix the substandard work. One for for the zone valve in the garage, and one was for the Thermostats between Floor 1 and 2 being reversed. I would turn on the First floor Thermostat and the 2nd floor would turn on and thus cook the upper floor. In regards to the flu fix, I've had your guys come out and say they are going to ""Cap"" the bottom of the flue. I asked them what that means and specifically and asked, ""If you cap the bottom, what happens to the rain that is falling in the top in the 10"" hole that is there now?"" To which I received an ""I Don't know"" with a shrug of the shoulders. I then sent multiple emails out to you and Jeremy describing what the tech said and was proposing doing, and asking what will NOT flood my eve and living space. I waited 12 days for Jeremy to call me back and when he called, he was quite abrupt like I was bothering him. I told him the above and just wanted to know what was going to be done to avoid a tech coming out, wasting my, and ANCPH staff's time again and leaving my home suseptible to leakage. His reply, ""We aren't roofers"". I sent links to you and then to Jeremy in regards to 2 pieces at Lowes @ $9.98 each. Simple Flashing on the top and bottom. He offered my $100, then $250, then $500 to find a roofer to fix the flue issue. I told him to send me this and I would talk to my General Contractor and or a roofing company to see if it can be done for that amount, know what code is, and then get back to him with what I found out by my GC cost wise. I have ZERO idea what is code nor should I know but here I am trying to figure out your companies work. Then I get a call from Chris today and he has the same attitude as Jeremy in regards to forcing me to do the work. Yes, the offer stands at a $750 ""discount"" now so I may find my own roofer to perform this work. The issue is I still have ZERO idea what is code and Anchorage Plumbing and Heating is making it my responsibility to meet code and pass inspection with this process. I would then be responsible for the inspection and approval of your install, which in my eyes, with the above as my history with your company, doesn't give me any trust in it getting approved. Now I'm forced to spend more time. I would suggest that Chris, myself, and my contractor meet there today and Chris can give my GC instructions on what would pass. My GC would do the work for $750 paid directly to them by Anchorage Plumbing and Heating rather than giving me a discount, I will pay the 15% in full. Like I said, the client, myself, shouldn't be responsible and in the middle for someone else's work and passing inspection. I can meet there today along with my GC, you name the time. You guys can exchange cards, whatever is necesary to get payment to him, and I pay your remaining bill the day after inspection has passed as per the contract and we can all be done with this and move on. If you wish to go legally, i.e. collections with me, then I will counter file for substandard work and sue for damages to my home and incomplete work by your company and failure of the inspection. Please let me know how to pass code.

Luis O.

Totally and completely not trustworthy. Very uneducated and unprofessional workers. They will destroy your home. Do not hire these people to do any work for you. The cost to repair their damage is far greater than the inflated price they charge. Stay away. They are also taking advantage of elderly people in anchorage. It's part of their scam.

Ilosh A.

Not trustworthy nor reputable to say the least. Long story short: They were called to fix a leaky faucet in shower at my elderly parents' house (75 & 87). About $800 later, it was ""good as new"" according to the tech, and job was confirmed as complete in written invoice. Within a few days it was discovered by homeowner, and admitted by a tech that they had caused damage to plumbing during their previous job, which now causes a leak into the wall. Who knows what kind of water damage has occurred. They are wanting to charge to fix the damage they caused. When told they need to fix at their own expense due to their negligence and shoddy workmanship, the tech left quickly. A higher-up was contacted, but they doubled down and are refusing to correct the issue. I hope they can understand their response as inadequate and resolve matter without any further issue.

Yaz O.

Fraudulent charges for work done recklessly and improperly. Stay away. Absolutely reckless and totally incompetent . Not sure how they have any good reviews. They came to my house and couldn't open a valve so they admittedly broke it and left. Charged $900. I realized the wall behind the tub was filling up with water when we turn on the faucet and the tech came back out. Told us he did in fact break the valve because he couldn't figure out how to carefully open it, he wanted to charge us to fix the issue he caused. Then he said he didn't have time and left. Been on hold waiting for the manager to call us back to fix it or refund us. Stay away. We will be reporting you for taking advantage of elderly and fraudulently charging for work which was done improperly. Drunken slurring words service manager Brian left a voicemail telling us the work they did was a ""bandaid"" fix and he seemed to barely know what was going on. I could barely make out what he was saying and I couldn't call him back because he called from. We looked through the contract and it states the work is complete, guaranteed and done properly. They lied. An unknown number. Please save yourself a massive headache and stay away.

Felicia E.

I was trying to get someone to give me an estimate on my kitchen, but no one wants to answer their phones or call anyone back. Bad customer service. I don't understand why Anchorage contracts are so bad.

Travis L.

Overcharge, Overcharge, Overcharge. Do not use this service, the left hand has no idea what the right hand is doing. My final bill was thousands of dollars more than the original quoted price and I had to practically beg them to pull a MOA permit for the project. Sage Mechanical is a way better choice if you like the price you were quoted to stay the same and if you like excellent customer service. I'm a general contractor and I could barely make it work with this company.

Joe Y.

We received services a few months ago and charged us top rate for a bandaid fix because we are already having the same issue we had before they came.

Feiry D.

Took time off from work to fix a corroded bathroom facet. Day of appointment they called to say a tech had called out sick, rescheduled to the next friday. They called friday morning two hours before the appointment to say they had no one to fix my facet, and could they reschedule to next week. Cost to me was two lost days of wages without fixing the facet. Cannot recommend

Phyllis G.

This was a horrible experience. The dispatcher was rude and whenever I asked a question he would repeat the same canned responses that didn't answer my questions. The service tech that came to my house was even worse. He looked at my leaking water heater and said I had two options. 1. I could order and purchase two parts (because he couldn't tell which part leaked) then it would take him up to four hours to replace the part even though the leak was quite easy to access. When I asked what I would do with the part that wasn't used he basically said it was not his problem. or 2. He could take it apart, see which part was leaking, then leave it apart until he ordered the part and the part arrived. This would leave me without hot water for days. Whenever I asked a question he gave me canned responses (like the dispatcher), never answered the questions, and talked down to me like I was an idiot. He eventually told me I was being argumentative and told me to get a different plumber. Which I will gladly do. If I could I would give a lower review than a one. They deserve a -10.