Anchor Plumbing Services

Nanda K.

Use them once the first tech was helpful and on the second visit to a different location. Instead of replacing with the same builder grade commode they offered it for $900. When asked about the price, saying too high. He said he can replace with same builder commode for $600. Why was i not quoted the prices to replace it with same commode grade? They charged me $190 for doing nothing. Using them the first kind was ok but the 2nd times they tried to rip me off. He was suppose to arrive between 2 to 4 pm with an appointment scheduled but I got a text around 4:24 pm.

Conrad J.

What would I do without the Anchor Plumbing Co.? I've never had such better plumbing services in my life. Always there to help when the stool stops being friendly. I remember a long time ago I tried to fix my water softener by myself... didn't end well. Climbing through dirty pipes and rusty bolts, fiberglass and live wires and filthy sewage pipes everywhere. Too much for an old lady to handle by herself; meal-grime everywhere and moldgrubs and maneater termites, strangler-crags and constrictor spiders, enough to give a motherf**ker the heeby-jeebies. Luckily for me, these gentlemen came to the rescue! They truly are an "anchor" to cling on to when you need help . The man who came to help me I forgot his name I think it was Westin but he was very kind, excellent service and very considerate. They get the job done like real men, with their pipesnakes and their plungers going gung-ho on the most vile sewage imaginable. I like this place and god bless these plumbers!

Jason O.

Crew that came out was professional and patient. Gave us all our options. Great quality product installed (water heater). Install team (Alex and Sam) were efficient and courteous. Dakota was knowledgeable and friendly. Would def recommend Anchor and would use them again in a snap.

Jack B.

Had almost no drainage in the sewer line from house to our over forty year old septic tank. I had the tank pumped - it was time - but the blockage remained. I called Anchor Plumbing and they had Ignacio out the next day. He seemed professional and friendly. I had already dug down to where the sewer line went into the septic tank.
Several years ago, we had a plumber put a cleanout line into the sewer line between the house and the tank, schedule 40 PVC, but I did not remember how far toward the tank the newer schedule 40 pipe ran. I assumed it tied into old thin wall pipe going into the tank. Ignacio ran a sewer snake down the cleanout line, which you could hear hit an obstruction right by the tank. It was unable to cut through the obstruction. Ignacio then ran a camera down the pipe and said the sewer pipe was bowed between the cleanout and the tank, which would make it easier for a blockage to start. I looked at the image on the screen but could not really tell what I was looking at. I certainly could not tell whether the pipe was bowed or not.

He ran the snake into the pipe again and left it running at the obstruction until something gave way and the hole I had dug filled with thick sewage. Clearly the line had to break to allow that to flow. The sewer line was still full and not draining other than what filled that hole. The tech then left the snake running while he reached through the tank hatch to prod at the obstruction from the other side. The obstruction gave way and dropped into the tank and sewage began running into the tank, draining the sewer line and the dug hole that had filled with sewage. There was visibly a hole in the top of the pipe right at the wall of the septic tank. He had me flush toilets to verify that sewage was draining down the pipe into the tank. He could see the liquid flowing into the tank through the visible hole in the pipe. He assured me we could use our household plumbing, but not to put any paper down the toilets until the pipe was repaired.

At that point, Ignacio wrote up a bid to come back the next day to replace the sewer line from the house to the tank, about 14 feet. The bid was for over $5000. I paid the initial $400 for clearing the obstacle and told him I would let them know about the further repair bid. I needed time to process what I had observed and been told.
He left and I got the shovel. I dug a trench to expose the top of the sewer line from the cleanout almost up to the smaller hole where the break was visible. All the exposed line was the newer schedule 40 pipe. I used a 4 foot level to confirm my view that the pipe was straight with a continuous drop down to the septic tank entrance.
I got my copy of the paid invoice from Anchor Plumbing Services by email after Ignacio had left. In his written description, Ignacio said that he "was able to restore flow but the entry of the pipe going into the septic was completely crushed from the septic sinking with time." By that point, I knew this could not be true. He never described the problem to me that way and it if it had indeed been crushed over time before he started working,:
1. the backup from a crushed pipe would have created a stinking mess of mud and thick growth of grass at the surface, and
2. the hole I had dug to uncover the problem would have been dug into this mess of mud and worse, and the hole would have been filling with sewage from the time I dug it.
Instead it filled very suddenly while the cutting tip of his auger was turning at the obstruction, telling me that his auger must have caused the break that leaked that way, maybe catching on a crack in the pipe. It was only after that break, which filled the dug hole with sewage, that he cleared the obstacle and flow was restored, although flowing through a pipe with a big hole in the top.
Bottom line, the repair estimate and after-the-fact explanation of the crushed pipe problem felt like avoiding just saying that the sewer snake broke a hole where the obstruction was, in old, maybe cracked pipe, and a way to hit the jackpot by charging over $5000 to replace a short stretch of sewer pipe.

I ended up contacting PlumbSmart. They sent a tech out the same evening. He fixed the problem for under $1000 and left everything working and looking good.

Alice S.

Fast response to request for an appointment.
Technicians, Mason and Michael, were thorough and offered detailed information.

Moisés D.

They want to be rich on the first job.

The technician visiting us for quote, was totally Stuck up (looks like 28 years), I'm 75 yrs., he never lowered himself to poor men level.

Mariyan K.

I called them and they gave me an estimated price of $600 and I was ok with that as the guy who works around my neighborhood told me $1000. I was pretty happy with the price. The man on the phone was very kind and helpful and even offered me a deal to purchase their product but I didn't want to spend the additional money. After a couple of days I still haven't seen anybody come to my house, and my sink is not working, I call again and some lady is on the phone this time, she tells me that there is nobody put me up on their schedule, and that she will call me back. I didn't receive a call that day and instead I received one after 2 days and the same guy was on the phone telling me that I complained and what not. It was ridiculous, overall I didn't get good customer service over the phone but the plumber that came to my house told me that it will cost $650, he was kind and even helped me move some boxes that were on my doorstep.

Bruce K.

Anchor was very prompt, professional and solved my outside water leak emergency within two days. Would hire again!

Isaac G.

I found a leak under our kitchen sink and contacted Anchor. I had previously used their service to get a garbage disposal installed and it went super well. The tech I had this time was the same as last time, his name is Ruben and he is very knowledgeable and thorough regarding the work done. Price was more than fair and they also offer a military discount which is a plus. I will be using Anchor for all future plumbing projects and I will ask for Ruben. Great company and great communication.

Arun B.

Great communication. Was in a pinch over the weekend with tenant out of hot water. Had a technician show up on time and resolve it