Amy Home Services

Caroline S.

Amy's Home Services has to be the WORST plumber in the world. I called them to clean out some mineral deposits in my Koehler Faucets in my master bathroom. They had come out once before (hired by someone else affiliated with my home; not me) because I had no hot water. It turned out that it was a simple fix. My townhouse had been vacant for nine months while repairs were done after a flood in it and the pilot light on the hot water heater went out during that time. Apparently, they were the only plumber the other person could get on short notice and would come out on the same day they were called. At first, I thought Brad the plumber who responded was very nice, he was friendly and he lit the pilot light and told me I would have hot water in about an hour. I asked him to please look at the Koehler faucets, that the townhouse had stood vacant for nine months and that I believed that a build-up of mineral deposits was the reason one of the faucets had no water at all and the other one was merely trickling. He looked at them and said he agreed and that a special tool was needed to remove the screen on the faucets so they could be cleaned out. He said he didn't have that tool. I called the contractor who had done the restoration work in my townhouse after the flood to find out the name of the tool and he was less than cooperative. So I called Amy's again to do the work of cleaning the faucets out. I thought that since Brad had been so nice the first time, he would accommodate me now. I told the receptionist that there was a special tool needed, but that I was unable to find out what it was and that she should tell Brad that I was unable to get the name of the tool from the restoration contractor. She said she would add it to the notes. The next day Brad showed up and immediately asked me where the tool was. I explained that I was unable to get the name of the tool from the restoration contractor and that I had informed their receptionist to make sure Brad knew I didn't have the tool before he made a service call, since a service call was $79, whether they did the work or not. Brad got somewhat snotty, then, and told me that he had already told me I needed that tool, that the reason he didn't clean out the faucets when he lit the pilot light on the hot water heater was because he didn't have the tool. I said pleasantly that I told the receptionist to make sure he knew I didn't have the tool. ""All the receptionist does is take messages,"" he told me. He then photographed the underside of the faucet and looked something up on the Internet and told me he now knew the name of the tool, he could order it and the total price of the job, including the cost of the tool would be $320.00. ""To clean out mineral deposits!"" I exclaimed. ""That's too much."" He acted disgusted. I said I suppose I still have to pay the $79 service fee even though you didn't do the work."" ""That's right,"" he said snottily. So I gave him a check. I was informed later that if I hired them to clean out the faucets once the tool was ordered, they would not charge me another $79 service fee, but the cost would still be $320.00. I called them today, nearly a week later and told the receptionist, as pleasantly as possible, that the only day I was available for Brad to do the work was next Tuesday as I was very busy and also had outpatient surgery the following week. ""Okay"", she said rather rudely. ""Goodbye."" She hung up. The truly interesting part of this is when the receptionist answers the phone, one of the things she says, ""Is how can we make you smile?"" I have read terrible reviews on Yelp about Amy's, but if you go to their website, they say ""Our customers love us"" and they only publish five star reviews. It was by coming to Yelp and reading the reviews that I realized they were not a good company. I called back and told the receptionist that I didn't care for her attitude or Brad's and I didn't want them to do the work. ""I guess I'm out the $79 service fee and you're out the price of the tool. Goodbye."" Do yourself a HUGE favor. Don't hire this company - you'll be sorry.

Audrey L.

Love this team! They have done so much electrical work in my house during renovation projects. They also take care plumbing and hv/ ac for me. Other than great trust worthy service, they are responsive and I'm so glad to see the same team each time. Amy's been my go to for years.

David G.

I had a leaking pipe in the basement and they were able to come out and fix it ASAP for a fair price. Very professional and easy to work with - we will definitely be calling them for our problems/projects in the future!

Eddie O.

When I say something negative, I also say something positive. I know that Amy Plumbing service is excellent and very punctual. My displeasure is not the service, but that the price was very expensive. But I also have to say that the Manager contacted me and they gave me a credit and lowered the price. It was also very professional on their part.

Coach E.

Horrible service, they say they are open 24 hours-but the Sunday worker was completely clueless--they left us hanging. We spent $2k with them- later had an issue and got dragged around. Poor customer service , they don't get the idea that good people with flooded basements due to a faulty product should at least get a return call by someone knowledgeable and with mold and other issues and families with small children-- Amy should treat families well and should get a clue that customer service Is 80% of the business and they fail miserably at that- don't trust them-they are vague, money grubbing, and insincere!

Elsa S.

We had a new furnace installed by Amy 6 years ago. We live in a heavily wooded area and my husband argued that without a seal on the end of the exhaust pipe that goes outside, we would have leaves, mice, etc. The technician from Amy insisted this would not be an issue. Well, it is. We have to clean dead mice and leaves out of our furnace a few times a year after spending 15,000.00 on new furnaces. Stupid design by a stupid company

Mayra V.

Called today to have a water heater looked at. Technician left it worse than it originally was, pilot light now wont even stay on, technician ""cleaned"" the water heater. Had someone else come look at it, technician didn't install the thermocouple correctly and the cleaning he did was not well done, there was still residue left over. STAY AWAY FROM THEM!

Jennifer D.

Just want to give a shout out to ""Sal"". He just left our house. We have been using this company for years now. He was so sweet, so professional. And was here promptly! Fixed our heat. Thank You, to Amy Services.... and, especially to Sal

Chris D.

One star is too much. Maybe a quarter. But the price for the diagnostic was worth it $79.00. My Furnace went stopped heating early morning 12/13/17. I called Amy's and was able to get an appointment for a tech to come out at around 0800 (am). I appreciate that. The tech did a diagnostic and located the problem. He was able to get my furnace started again and said it was the pressure switch. He said it would have to be replaced. I asked him how much. He said $405.00. The pressure switch is a round plastic piece with 2 wires and a rubber thin hosed attached to it. I looked at him directly and asked that the pressure switch cost $405.00 ??? He said yes. He said he had one in his truck. While he obtaining the $405.00 plastic part from his truck I googled the part. It ran from $20.00 to 90.00. When he came back into my house I confronted him and said I looked online and found the part NOT FOR $405.00. DO NOT UNDERESTIMATE YOUR CUSTOMER !! OR THEIR ABILITY TO FIX THE PROBLEM ONCE DIAGNOSED. I advised him I no longer wanted his service. I was able to locate the vacuum switch for way way way less at $70.00 at an appliance shop and connected it in less then 10 minutes and my furnace is running perfect.

Kay R.

I had them come in my house and this company is a Scam. They are overpriced. On top of that they collected $79 dollars from me before even doing any job! They are going home to home collecting $79 dollars for nothing. This company cannot be trusted. Poor customer service. I would never recommend this company to anybody!!!