Amy Home Services

Patricia S.

I have used Amy Heating and Plumbing for many years. Within the past 5 years I have put in 5 furnaces and A/C units in 3 properties, a tankless water heater and used their plumbing and electrical services. I purchased a 10 year warranty for every furnace and A/C unit I have purchased from them. They have recently started finding ways to NOT HONOR their warranties. This is the 3rd time I have had to argue with them when a furnace or AC unit stops working properly. They find any excuse to not honor the warranties. The AC guy came yesterday and stated the pipes to the AC unit were not installed properly and he had to put in the correct elbow. Supposedly my warranty is not being honored and I was charged $300. Today I am dealing with a ton of water leaking all over my floors from the ""new, correct"" $300. elbow he installed. I don't know what has changed at this company but they have turned dishonest and can't be trusted.

Edward F.

Over charged $450.00 for evaluation on furnace repair even I knew what was wrong but I'm handicapped and couldn't repair myself. I would never use them.

Marcia Y.

I received a quote for some plumbing work which was really minor. The quote was $150 and I felt that was a fair price. When the plumber got here, they immediately started placing their company's large green stickers on my water heater and my furnace before even looking at the plumbing issue. I was then encouraged to enroll in some sort of membership program, again before doing any sort of work and I declined the membership. I was then told that the work would be $500 instead of the original quote. I needed the work done, so I really had no choice at the time because I already took off of work to have the work done. The plumber seemed very inexperienced and spent over an hour doing similar work to what a previous plumber did in less than 10 minutes. This convinced me to always look for a local plumber (mom and pop) moving forward. Very good lesson learned.

Caroline S.

Amy's Home Services has to be the WORST plumber in the world. I called them to clean out some mineral deposits in my Koehler Faucets in my master bathroom. They had come out once before (hired by someone else affiliated with my home; not me) because I had no hot water. It turned out that it was a simple fix. My townhouse had been vacant for nine months while repairs were done after a flood in it and the pilot light on the hot water heater went out during that time. Apparently, they were the only plumber the other person could get on short notice and would come out on the same day they were called. At first, I thought Brad the plumber who responded was very nice, he was friendly and he lit the pilot light and told me I would have hot water in about an hour. I asked him to please look at the Koehler faucets, that the townhouse had stood vacant for nine months and that I believed that a build-up of mineral deposits was the reason one of the faucets had no water at all and the other one was merely trickling. He looked at them and said he agreed and that a special tool was needed to remove the screen on the faucets so they could be cleaned out. He said he didn't have that tool. I called the contractor who had done the restoration work in my townhouse after the flood to find out the name of the tool and he was less than cooperative. So I called Amy's again to do the work of cleaning the faucets out. I thought that since Brad had been so nice the first time, he would accommodate me now. I told the receptionist that there was a special tool needed, but that I was unable to find out what it was and that she should tell Brad that I was unable to get the name of the tool from the restoration contractor. She said she would add it to the notes. The next day Brad showed up and immediately asked me where the tool was. I explained that I was unable to get the name of the tool from the restoration contractor and that I had informed their receptionist to make sure Brad knew I didn't have the tool before he made a service call, since a service call was $79, whether they did the work or not. Brad got somewhat snotty, then, and told me that he had already told me I needed that tool, that the reason he didn't clean out the faucets when he lit the pilot light on the hot water heater was because he didn't have the tool. I said pleasantly that I told the receptionist to make sure he knew I didn't have the tool. ""All the receptionist does is take messages,"" he told me. He then photographed the underside of the faucet and looked something up on the Internet and told me he now knew the name of the tool, he could order it and the total price of the job, including the cost of the tool would be $320.00. ""To clean out mineral deposits!"" I exclaimed. ""That's too much."" He acted disgusted. I said I suppose I still have to pay the $79 service fee even though you didn't do the work."" ""That's right,"" he said snottily. So I gave him a check. I was informed later that if I hired them to clean out the faucets once the tool was ordered, they would not charge me another $79 service fee, but the cost would still be $320.00. I called them today, nearly a week later and told the receptionist, as pleasantly as possible, that the only day I was available for Brad to do the work was next Tuesday as I was very busy and also had outpatient surgery the following week. ""Okay"", she said rather rudely. ""Goodbye."" She hung up. The truly interesting part of this is when the receptionist answers the phone, one of the things she says, ""Is how can we make you smile?"" I have read terrible reviews on Yelp about Amy's, but if you go to their website, they say ""Our customers love us"" and they only publish five star reviews. It was by coming to Yelp and reading the reviews that I realized they were not a good company. I called back and told the receptionist that I didn't care for her attitude or Brad's and I didn't want them to do the work. ""I guess I'm out the $79 service fee and you're out the price of the tool. Goodbye."" Do yourself a HUGE favor. Don't hire this company - you'll be sorry.

Audrey L.

Love this team! They have done so much electrical work in my house during renovation projects. They also take care plumbing and hv/ ac for me. Other than great trust worthy service, they are responsive and I'm so glad to see the same team each time. Amy's been my go to for years.

David G.

I had a leaking pipe in the basement and they were able to come out and fix it ASAP for a fair price. Very professional and easy to work with - we will definitely be calling them for our problems/projects in the future!

Eddie O.

When I say something negative, I also say something positive. I know that Amy Plumbing service is excellent and very punctual. My displeasure is not the service, but that the price was very expensive. But I also have to say that the Manager contacted me and they gave me a credit and lowered the price. It was also very professional on their part.

Coach E.

Horrible service, they say they are open 24 hours-but the Sunday worker was completely clueless--they left us hanging. We spent $2k with them- later had an issue and got dragged around. Poor customer service , they don't get the idea that good people with flooded basements due to a faulty product should at least get a return call by someone knowledgeable and with mold and other issues and families with small children-- Amy should treat families well and should get a clue that customer service Is 80% of the business and they fail miserably at that- don't trust them-they are vague, money grubbing, and insincere!

Elsa S.

We had a new furnace installed by Amy 6 years ago. We live in a heavily wooded area and my husband argued that without a seal on the end of the exhaust pipe that goes outside, we would have leaves, mice, etc. The technician from Amy insisted this would not be an issue. Well, it is. We have to clean dead mice and leaves out of our furnace a few times a year after spending 15,000.00 on new furnaces. Stupid design by a stupid company

Mayra V.

Called today to have a water heater looked at. Technician left it worse than it originally was, pilot light now wont even stay on, technician ""cleaned"" the water heater. Had someone else come look at it, technician didn't install the thermocouple correctly and the cleaning he did was not well done, there was still residue left over. STAY AWAY FROM THEM!