American Way Plumbing Heating & Air Conditioning

Rachel R.

Only giving 2 stars, instead of 1 since when we used them a year ago, the 2nd repairman they sent was great. The first one charged us to tell me it was the air filter...when in fact we needed freon. He was not thorough at all.

However, our AC just went out again, and when Al called to change the timeframe (generally something fine), he was horribly rude and told me I was being inflexible. I reminded him that HE changed the time, not me. We finally came to an agreed upon time, and I informed him that while I was grateful they were coming, I was unappreciative of his tone with me. He started yelling at me and told me to find someone else. Highly unprofessional and I would not recommend them to anyone.

Jessica O.

Our AC unit suddenly stopped working during a heat wave, that evening we gave Al a call. Even after hours he answered the phone and took the time to understand the issue and he worked with our schedule to come as soon as possible to investigate the issue.

He provided us a 2 hour time frame for when he would come take a look (along with a 45 minute notice call). He was prompt, thorough, respectful (ex. by taking his shoes off inside without us even asking!), and explained everything in very basic terms. I was able to understand exactly what was wrong and what his plan was to fix it.

He was able to fix our unit the same day for a reasonable price. I would highly recommend Al and his team.

Gloria T.

Worked with Al, he did a great job!! We had an issue with our central air conditioning and he came over first thing in the morning. He told us what was wrong and fixed it right then and there. He also informed us on how to maintain the system and spent the time with us to make sure he answered all of our questions. We have had a lot of trouble finding good people to do work around the house and I am very relieved to come across American Way. I would not hesitate to call him, he did the job and was courteous and I will definitely be calling this company again if we have issues that need to be worked on.

Michelle N.

Awful customer service. I called to schedule a service call for no heat for my tenants. I was given a 2 hr window and told to receive a call for payment during this time. I received a call they were running an hour late. I said if it's any later then I would be unable to take the call to give payment.
Tenants were home and no one showed up. I called the office the next day and they told me I didn't pick up the call. However, I had no missed calls. They made it sound like I was at fault and told me to find a different plumber.
They have a policy for payment at time of service. I cannot review their pricing or work performed as we didn't get that far. I would not recommend them as there are many great plumbers in the area that work more efficiently. My usual ones were not available so had to find a local one. I recommend to work with contractors that have been recommended. I am a property manager so this company has lost out on lots of potential future business.

Belinda B.

Remmy was amazing ! Honest and fast !!! They came out checked the main air conditioner explained what can be done and needs attention later. Honesty matters to us so we will call these people again.

S W.

You take a risk by hiring them because they don't guarantee their work, despite what the website states. If a leak happens a couple days after they ""fixed"" the problem, they will not take responsibility - in fact, they get very defensive and start yelling on the phone. That's the level of customer service they offer. They can disagree with the customer, but they don't have to be yelling nonstop. Maybe actually figuring out what the problem was would be more helpful. Instead, they just blindly quoted an exorbitant price to return to fix something that wasn't done the first time. Luckily, I was able to figure it out and fixed it myself in a matter of minutes! That work would not have been worth the few hundred dollars quoted. Be really cautious if you hire them.

Jay S.

Regarding a plumbing job: Gets two stars because it was easy to make an appointment and they came within the 2 hour time-frame they gave. There is a $65 charge for showing up, which is fine, but when they arrived Abe (the plumber) wanted to charge $250 to replace two less than $10 parts. I told him that was ridiculous and he lowered to $225. Definitely feel like they took advantage of us with the pricing.

Gracie T.

We are very happy about the service. The dispatcher squeezed us into their already full schedule twice the same day. The technician Riche is very friendly, professional and went out of his way to help us. Because our plumbing issue is very time-sensitive, Riche agreed to come to our house at 10pm and fixed a major problem for us.

Diana T.

My review is for Al, the owner of American Way Plumbing and Heating to see. Al you are on vacation right now hopefully enjoying yourself. Meanwhile back home you've got Adam ""your partner"" as he explained to me, watching the business. Or maybe not...
I called Wednesday morning and explained to Adam that our air conditioner (in our attic) is leaking and is dripping onto our bedroom ceiling. I gave him some background info I thought he might need (when we had it serviced last, etc). During our short conversation he seemed very ""distracted"", so much so that I paused and asked him if perhaps now was not a good time to speak. I explained the problem only to be told that I should go back to the company that installed the unit. I told him I tried but the company could not come out for another week and the temps here in Randolph are pretty hot this week/weekend.
Adam, promised that on Thursday morning he would call me with his schedule and let me know what time he would be at my house. He didn't ask my name, address, phone number so I suggested he might want it. I guess he wiped his mouth with the napkin he wrote it on and threw it away by ""mistake."" No call back.

Kc N.

BRIEF: May get the job done, but excessive on prices for poor workmanship, clearly prey on clients lack of knowledge. !CUSTOMER BEWARE ! Poor professionalism, creates new problems trying to solve original problem and increase charges from quote, billing you for both original problem and one they created. NOT HONEST, .
EXTENDED/DETAILED REVIEW:
They were originally called to clear a clogged toilet drain on an older home, later attributed to flush-able or baby-wipes. To initially examine the job, the technician (Ric) did not have their tools and came ill-prepared to review the job. The technician later returned and then was unable to clear the clog initially and then tried but FAILED to be able to remove plumbing caps to clear the pipe and instead made multiple cuts removing pipe and cutting other pipe areas not affected, causing ""hair line fracture in pipe"" BUT which were clearly cut.
After cutting through pipes (where the caps could clearly have been removed), and cutting off main caps, the technician was able to clear the blockage while creating a sewage mess in the mean time ( they don't clean the mess either and just left a mess). The technician claimed that the wipes broke their snake in clearing . With each new problem an original $400 price quote rapidly rose from there. They were asked ultimately to leave and the remainder of the repairs were completed, but not by them.