American Reliable Services

Maui R.

Last October we had David troubleshoot our then 2.5 year old package unit as it was hardly blowing cold air during a warm autumn spell. David determined that the unit was low on freon and would require a recharge, and $325 later we were back up and running. He also mentioned at the time that the unit's compressor was noisy, which was not a good sign.

Two weeks ago I again reached out to the company due to the same problem. Incidentally, Mike, the receptionist/dispatcher, and David (the technician) were both easy-going and friendly. Certainly had the people skills and clearly communicated logistics!

When David recently visited he indicated that my compressor was the culprit and required replacement, and when I suggested to him that it should be covered by the manufacturer's warranty he requested that I confirm so by contacting the manufacturer, if not the original installer.

At this point it struck me as odd that they'd hint at passing on the job. My installer was nowhere to be found, and while I was interested in warranty coverage I had every expectation of covering their labor. After confirming warranty was in effect, I reached out to David and Mike to give the green light on the work. Essentially they stated, after consulting 'the boss,' that they would not take on the job, and had it been a unit that they installed they would have provided the warranty service.

So, I ended up finding another HVAC technician that was highly recommended. His diagnosis was quite different: he pointed out a couple thin copper pipes that were leaking freon, swapped them out, and refilled the unit with freon as it was low again. Moreover, I only paid for labor since he submitted warranty claim for parts.

I suppose I should be thankful ARS didn't take on the job; I might have replaced a pricey piece of equipment that didn't need to be. At any rate, it didn't sit well that what seems like a reputable company would not have provided an accurate/reliable diagnosis and decline doing the type of work that you might expect they'd be capable of performing. I won't be reaching out to ARS again.

Sharon B.

I highly recommend this company, especially since it's ""one-stop shopping."" I originally hired them to service my air conditioner, but the gentleman who came out, Nazaret, also does electrical work and plumbing. I just had him back to replace my kitchen faucet, which turned out to involve a little more plumbing work to repair a leak in the pipes. He did the extra work for no charge. He also replace the recessed LED lights in my kitchen for no charge (other than the cost of the lights). And he did not leave a mess behind.

Janay E.

I just bought my property in San Pedro about a year ago and needless to say it needs some work. One of the most important things that was needed was my Main Power Panel upgraded to a 200 amp Panel. The one that I had was push button, super ancient and no main shut off for the power. Not exactly safe for me and my kids. I received 3 different quotes and decided on American Reliable for the job. Author and his guys were GREAT!! They worked all day, plus followed up with the inspection afterwards and patched up my siding!! My house is old and suffers from termite damage so it is not exactly their field of expertise, so Author made sure to call someone in to do the patchwork and made it look really great!! Not exactly easy to do ... but they did a FABULOUS job and I am super pleased. While they were there Author also installed some recessed lighting in my living room and dining room with dimmers, ran a 30 amp disconnect and installed an extra outlet for me all for a very reasonable cost. I will definitely use them again on any future projects. Author is a stand up guy and very trustworthy. He does what he says he will do!!

Christopher R.

I had no cool air coming from my fairly new split system HVAC unit and figured it just needed a refrigerant charge after doing some online research. Called ARS on a Friday morning and they got me in touch with David, who came out later that day. David introduced himself and went straight to work as soon as he arrived. He installed his equipment and ran some preliminary checks. After a few minutes, he verified that my refrigerant line was empty and most likely there was a leak. After asking me how I would like to proceed, he carried out my request of using a leak-stop agent and fully charging the unit with R-410A refrigerant. After charging, he came into my house (even used shoe booties after I asked) to verify the cold air coming from all the air registers. David did a great job of quickly and effectively fixing my HVAC problem. He also provided some tips on cleaning out the condenser unit to maintain its life and efficiency. I would definitely recommend David and ARS!

Tom M.

It was a great experience using their service. I called at 9 AM. To get quotation and Arthur arrived at my place around 9:30.
He is very knowledgeable about the job. He ever have the type of particular prong that's needed to replace the old busted one. Save so much time instead of buying another one at the store. Arthur is very professional and I'm 100 percent sure using their services in the future.

Allen C.

I needed a chandelier installed for my new home and I contacted a couple of electricians I found on Yelp through Yelp messages and Andy, the owner, responded within minutes. Then, he referred me to one of his electrician named Zareh. I communicated with Zareh by phone and text. He asked me about the ceiling height, type and weight of the chandelier. He explained everything very well in regards to the installation process and price over the phone. He was very flexible with appointment time and I was able to schedule at the exact day and time I wanted which was early Saturday morning. On the day of the appointment, Zareh came with an extendable ladder and necessary tools and everything went as smooth as I wanted to be. He was very professional, friendly and polite; he took his shoes off voluntarily and that's something that I always have to ask when people come to my house. The ceiling was a bit higher than what I had told him, over 18 ft, but fortunately, he was able to reach it and did an excellent job. He also helped me with other electrical issues and gave great recommendations on saving money on electric bills. I am planning to setup another appointment with Zareh to install a second chandelier and change all the lights to LEDs. I highly recommend this company. Thank you Zareh!

M G.

I was having difficulty with my AC. Turns out something was wrong with the electrical as well as it not filtering properly. It was shutting off and on and had an odd smell. It was easy for me to schedule them to send a tech out. Art was was able to explain the problem. The price was reasonable and done in a timely matter. Thank God. Summer is right around the corner. If ever I have an issue again I'll call them.

Jack L.

The electrician, Zari(?), arrived exactly at appointed time, did an excellent job and was courteous throughout his time working on our project. He made sure to install the 240 outlet at a spot in the garage that required the least amount of drilling on the wall. The price was also slightly lower than other quotes. I highly recommend American Reliable for electrical services.

Alexis P.

I found these guys through a general Yelp service request. They got back to me immediately, and I had a guy at my place to check out my problem within 24 hours. He quoted me a price that was well below what my insurance guy quoted me. Two really nice guys showed up the next day, on time, they answered all my questions, were very careful with my property, told me everything that was going on with my overloaded sub panel and how they were going to fix it, and let me know that I would probably need to pay for patchwork, and asked if they should proceed before cutting up the wall. After they finished and turned the power back on, they realized my fire alarm was malfunctioning and let me know. I went to Home Depot that night to buy a new one, and still had the point guy's number on my phone and texted him some questions about which one I should get, and he responded, at 7:30 at night, well beyond his hours. Can't recommend this company enough. Will be going back to them for any future issues.

Jeanne R.

They were great! Pleasant, efficient, timely. When problems arose, as they inevitably do, they were prompt and nice and quick to make everything right. It was very clear that these nice, patient people wanted to make sure I was completely satisfied. I am. Wish I could give them 27 stars.