American Pumping Service

JJ A.

Horrible service. Had them come out two weeks ago fixed our issue for a day. A week later, called on a Saturday morning got the owner who indicated he could not help me until Monday that he would call me back. One, he did not keep his work and did not call me back. Two, said he could not get someone out to my house, three did not listen our care about the issue. No customer service or empathy. He then started preaching to me about not be a good Christian??? Who would start bringing religion on the call and more importantly begin to insinuate or judge anyone. Very disappointing as we have been supporting Ancae for over 10 years. Trying to help a local establishment. I would recommend you use someone else as the owner did not listen or care, just wanted me the phone.

Michelle U.

I am very dissappointed with the service we have received from Ancae Heating & Cooling. Our refridgereated air conditioner was installed by Ancae 3 years ago, it recently stopped cooling the house. We called for a tech to come and look at it. John came to repair it, stated it was low on freon and filled it with freon. The air conditioner stopped working 5 days later, it started not to cool the house down again. We called and Ancae sent the same tech, John. Immidietely upon opening the door he came in with an attitude and dimeanored tone towards my mom at the house. My mom stated to him that the air conditioner does not cool when it begins to get hotter outside during the day. She asked if the freon could be leaking and John stated in a rude tone ""I don't know until I get up there, I filled it with freon before."" After an hour of labor, John came in and stated that the air conditoner is cooling fine now and that the reason it doesn't cool the house is because the front window is open and letting the sun in. My mom stated to him that she had just opened the blinds to the window so there could not be a way that one window would affect the entire house to heat up to 85 degrees in the afternoon. John then stated that he didn't know what could be wrong with it and insisted it was because the windows were letting heat in. He began to argue with my mom being rude and confrontational, after he was finished arguing my mom asked him to leave our property as he was not doing any work to fix the issue. The tech was completely out of line and unprofessional, he came in to the house with a confrontational and defensive attitude. The issue is still not fixed and the air conditioner is not cooling the house after this second time Ancae has worked on our unit.

Covid-19 note: the tech was not wearing a mask both times he entered our household

Al F.

Had a problem with my furnace and gave Ancae a call. Boy am I glad I did. They came out to my home (day and time as stated) and found what was wrong in just a few minutes. They fixed the problem and I was really surprised at the cost. I called other places and this company beat them in price and I believe in honesty also. I will use Ancae again if ever needed. Thank you Andell and Crew.

Jared W.

The tech came to repair my tankless water heater that they installed last year. While I was not home, the tech berated my wife and mother about an issue that was not causing the problem anyway. After several hours that they billed me for, they didn't fix the problem, because he supposed it was the gas companies fault. I called up the maker of the water heater and they said it was likely a blockage in the system, not the gas company's fault. When the tech came back, I had to walk him through fixing and clearing the blockage. He also ordered a new panel to replace the bad one they installed in the first place. They charged me for all three trips out to my place. They were unprofessional, walking through my house and using the restroom without asking. We will never use this company again because of their overpricing, wasting hours, lack of knowledge and Un-professionalism.

Thanh T.

I have paid lots of money for the service and they didn't able to get it done the first couple time and they have to come back to finishing the job but they charge me more for the labor. It is not right for what the have done. Recommended to work with creditable company, you will pay a little more but they will do the work right. I'm not happy with the work from ANCAE.

Valerie N.

We love John from ANCAE. He is super informative and friendly. I always recommend them to all my friends.

J B.

I was quoted a price of $125 for annual maintenance / filter change on a heating system and humidifier. The bill came to over $200, because the maintenance tech was junior and wasn't able to complete the job within the time originally estimated. When I inquired why a junior repair tech was sent w/out supervision, the company didn't have an adequate answer, and instead told me he should have quoted three hours for the job so I would have been satisfied with the technician taking 1.5 hours on a job that has in past years taken less than an hour. This comment raises concerns about the ethics of this company. I recommend avoiding this company.

Jayme M.

Great service. Sky came immediately to my office complex to help fix a leak on a hot water heater. The issue was fixed and my tenants were back to doing business in no time. Kindest most trust worthy person to do business with.

Greg B.

We hired Art's Plumbing to remodel our shower and to move the floor drain. We were originally told by Adrian they would work on a 'time and materials' basis of $200 per hour. The assistant plumber was left to excavate the floor and the lead plumber didn't return to the end of the day. (Our radiant heating pipes were damaged during their work.) We were then told that the business owner would need to approve the continuation of the project. Four days later Adrian called to say the remainder of the project would cost $2,600. We opted to finish the project with another local plumber who we could trust. Art's would not be responsible for repairing the radiant floor pipes they damaged because we opted to finish the job with another plumber. We wouldn't use Art's Plumbing again if they were the last plumber in Santa Fe.

Meg C.

Weekend holiday and Art answered the call. He came out did a quick fix and came back to repair the next week. Good guy.