American Plumbing Solutions

Patrick S.

Came to the house per my AHS warranty. Said because i turned the water off and that my water pressure was too high , it would be an automatic denial of my warrant for a faucet repair. They were happy to offer to repair it on their own though for $280. They also left my outside hose detached while checking my water pressure and did not hook the hose back up. This caused my pool to drain into my garage for 3 hours. This company is unprofessional and trash.

Kimberly M.

After a wad of paper towels was flushed down our toilet by a older person who didn't know better, APS was sent out. TERRIBLE DECISION! The main stack was clogged, and after asking the techs, Ken and Brian, to please auger the main stack, I was told they ""knew what they were doing since they had been doing this for 30 years""! They instead snaked the main floor drain, that had no issues. They tried to snake the washer drain, could not, and insisted the trap was ""rusted shut"". The very same washer drain that had been open before the soft clog got there and caused backup from the upstairs toilets and kitchen sink. This so called ""rusted shut"" trap then turned into a black water fountain. This caused flooding into my basement and under the vinyl flooring, and waste and tp piled up on and around my washer and dryer and all over the floor around that drain.
I called APS to come back out. Brian showed up, came downstairs and looked at the mess. After I asked him how this ""rusted shut"" trap was able to make such a mess, he informed me that this ""wasn't his fault"". After I laughed at him and told him the hell it's not, he became mortally offended and said if I was going to curse at him he'd just leave. I honestly believe he was desperately looking for ANY way out. He said he would just refer this job to someone else, rather than admitting he was responsible for this.
I called and asked to speak with a manager several days ago, and was told they would return my call. APS is now dodging my calls, and certainly don't seem worried whatsoever about the horrific mess they caused by thier ineptitude.
I would leave ZERO stars, but yelp won't let me.

Rodger H.

Great customer service!!!! Would recommend and use aging!!!! Had a leak coming up from the slab and fixed it in less time and saved me $$$$$ Very honest and straight forward to deal with !!!!

Stan B.

This company is outstanding. We would recommend them 7 days a week and twice on Sunday. American Home Shield sent them to us and they were in and out within an hour time frame and went way above and beyond. Thank American Plumbing.?

Ashton W.

Great company! They came and fixed all my problems and answered all my questions and provided excellent customer service!

Hanna M.

The American Plumbing Solutions fixed my leaky faucet right away. They were nice and understanding. They scheduled my appointment right away and did an amazing job. Would recommend.

Lexi P.

This company has mastered gaming the system. These two gentlemen came out to my house through my home warranty (like everyone else) for a leaky pipe from my upstairs toilet onto the ceiling in my hallway. They came in, saw the water damage, walked upstairs, looked at the toilet. They said, ""the home warranty company doesn't allow us to cut into the ceiling, so you'll need to do that. Once you do, just call the warranty company and they'll send us back out.""
We decided to wait a couple of weeks with the holidays. We cut into the ceiling and called AHS to have them come back out. The warranty company said that American Plumbing Solutions wrote that it was pre-existing prior to the start of our contract, and that it would not be covered.

I asked AHS to explain how I would've known they couldn't cut into my ceiling unless they told me that. They said they believed me but had to go by what was in writing from the company. I then asked - do they get paid once they close out the case as not covered? And AHS said yes, they do. So there you have it. Now I have a hole in my ceiling and they stole 100 bucks for doing absolutely nothing but lie.

Mandy L.

Well, it looks like I'm not alone. I have a home warranty like most of the reviews below and these guys have figured out how to work the system while not do any work. We had a burst pipe and our main line shut off failed to turn off completely so we filed with the warranty to have someone come out. These were the guys that showed up ( and were rude) and told us straight up that ""these shut offs fail all the time- i tell people not to use them"" and then said "" the warrant company doesn't pay me enough to make any money on this repair"". They said they couldn't fix the busted pipe until the main shut off was fixed and the warranty company wasn't open today, so they would call first thing in the morning for approval and be back then. Well the next morning i have a message that the warranty company that denied it. I called the warranty company and the plumbers had reported that it failed due to "" force and misuse and abuse"" so it wouldnt be covered, when it had clearly failed due to ""normal wear and tear"" which WOULD be covered. This reeked of them lying and not wanting to do the job. It's disgusting. These guys are dishonest to the core and i have reported them to the warranty company and encourage everyone to stay far away. THey are not to be trusted. I would give 0 stars if it would let me!

Kay B.

I was told to always start with something positive. They were always on time. All 3 times the warranty company (2-10 Warranty) sent them out. Three trips, three diagnoses, all three wrong. Each time they looked at the leak under the kitchen sink said they found the problem and always offered to fix something else for $100-150 (not through the warranty). On the third trip they said the leak was caused by improper installation and not covered by the warranty. I asked for a different plumber and the company said there were no others in this area. When a REAL plumber (out of network) saw it, he said they were totally wrong. Please be aware that these guys do not know what they are doing and would like for you to pay them (outside of the warranty) while they report to the warranty company that the problem is not covered. Feel like this was a total scam

Emily S.

I wish I had seen all these terrible reviews before allowing this company to enter my home (twice). My home warranty company (2-10) sent them out first to investigate what I thought was a leak. One of the two guys was super rude, and acted like I was an idiot for thinking a tapping sound meant something was leaking. They took my $100 service fee, said there was no leak and left.

The second time we called the warranty company, they assigned them to us again. I wish I had known I could request not to be assigned this company. The same rude men came out. I showed them the leak in our basement, thinking it would be an easy fix that they could patch right where I could see the leak. They made me pay before they would tell me anything and then said the leak was higher up the stack and they would need a camera and to rip out the wall. They did tell us the warranty doesn't cover the wall work. And after reading the rest of these reviews, I'm glad they left without doing anything. Home warranty is refunding us for their fee and I have requested not to be assigned them again.