American Plumbing & Rooter

Terri M.

I called this morning, and was greeted by a personable receptionist who immediately made me feel welcome. She took all of my information, after which I was offered a two-hour window to estimate the price of lowering the flange so that my new toilet could be installed. So Jason arrived 15 minutes early and got right to work. After his diagnosis, he offered a cost-effective approach and was able to complete the job in a reasonable amount of time. I am absolutely thankful for the overall excellent service, from the receptionist to the plumber, and I will call on American Plumbing from here on out. Thank you, Jason!!

Chuck F.

I discovered a water leak coming up through the floor in my laundry room. I called American Plumbing on a Saturday and they gave me a one hour window for someone to arrive that day to check it out. An hour after the time window he still hadn't arrived so I called back. They told me the plumber had come to my house and no one was home so he left. I hadn't left the house all day and was basically watching out the window during the time window, so no one really came. The company told me they would check with the plumber and see when he would be able to come back to my house later that day. I never heard from anyone from the company again.

Scott F.

I manage a property out in Norco, and we had an emergency situation this past Sunday, November 8th. The tenant called at 6:30 in the morning to report that sewage had backed up into her shower. I tried several plumbing companies in the area, and American Plumbing was the first one to actually answer the phone. Someone was at the property before 8:00 AM and was able to quickly clear the clog. The price was very reasonable, and I'm happy to have found such a great resource as I live out of the area. I would highly recommend this company.

Zeke G.

Water heater started leaking water everywhere! Called Jill and she had Manny here within the hour, on a Sunday morning. He stopped the leak and came back first thing Monday morning with a very reasonable estimate, and installed a new water heater Tuesday morning. There were a couple of obstacles due to the previous installation of the old water heater, but he dealt with those. The guy is very knowledgeable and has a great attitude! Great people at American Plumbing!

Ron T.

Great service, Manny installed my rough in shower valve neatly and fast. Left instructions for the tile guy and came back 2 weeks later when he was finished and installed the trim pieces and adjusted the valve. And for good measure unstopped two sewer lines before he left. Fast efficient service with a more than fair price. Advice given on my remodel alone was worth the price. BEST service in town.

Kristen O.

I had a slab leak and my neighbor recomended this company. The plumber who came out was Hector,he was really knowledgeable and fixed the problem without any issues. He left no mess behind and was very nice. I would definatley recommend American Plumbing to anyone who needs plumbing work.

Melissa M.

I called American Plumbing & Rooter to come out and fix a leak under my sink. They were out to my house within the hour, they gave me a free estimate and told me the exact price to fix my leak. The technician was very knowledgeable and also left a clean work area. The free estimate that he gave me was the exact price he told me from the beginning. I am very pleased with the work he did! I recommend American Plumbing to all my friends and family!! Thank you American Plumbing

Lynnea T.

WISH THERE WERE ZERO STARS - Assigned by Old Republic - we called Old Republic for a leak in our closet (about 6 inches away from our shower wall). I was called by Alex the next day (Saturday). He said they could send someone out Monday or Tuesday and it worked out that they were able to come on Monday. The technician came and caulked around our tub, pulled the wet carpet back and said that if the concrete dried out after not using the shower for a couple of days, we would have a shower leak problem. If it didn't dry out, it was the ball valve out in the front of our house. The concrete dried out and we used the shower again. Then it leaked again after the shower. I called Alex back and let him know that we needed them to come back out and determine where the leak was in the shower and to please complete the repair. The same technician came back out on Thursday and re-caulked the tub and said they are unable to determine where the leak was without repairing the ball valve because they were unable to shut the water off because the ball valve needed to be repaired. I asked if they could shut the water off on the street and determine where the leak was coming from instead of having to replace the ball valve. (The ball valve was of course, not covered under the home warranty because it was outside the foundation.) Alex assured me that if we paid the $210 to replace the ball valve, they would be able to repair the shower leak. The technician came back out on the following Monday and had no idea why he had been dispatched back out to our home. He started to tell us there was another leak outside of the house in the front yard but didn't know where it was coming from. I was at that point, only concerned with the shower leak, not knowing what kind of damage was inside the wall at that point. We authorized them to replace the ball valve. He replaced the ball valve and then said we still had a leak in the front and that would require them to dig in the lawn to determine where that leak was. There was no mention of the shower and how/when that would be repaired and the technician left. He left the pipe below the ball valve leaking water out of it and our shower continued to leak when we used it. Alex called to tell me they would need to ""expose areas of the wall in the bathroom to determine where the leak was"". Now we are completely confused because we were told previously the repair of the ball valve would be the source to determine where the leak was in the shower. Needless to say, we feel we were scammed by this company to repair a ball valve for a reason unrelated to our original problem. Unless you are a cash paying customer, do not use this company. Clearly, they take advantage of home warranty claims customers.

Jake B.

Of the 7 plumbing companies I called for quotes, American Plumbing was the only one with reasonable quotes... I scheduled a date, and they showed up on time and ready to go. I have to say that the two gentlemen that worked on my mainline did a formidable job, nonstop until the job was done.

My job consisted of adding a clean out and replacing my decaying/broken/full of roots main line. All together about 40 feet of line. Great job, would totally recommend them.

Punctuality 100%
$$$ savings 100%
Job Satisfaction 100%

Carolyn P.

We called American Plumbing to clear a blockade in our main line. Although the dispatcher was courteous, we waited hours for Oscar, the plumber, to arrive. Once he arrived, he used a very small snake without blades to very quickly clear the blockage. He informed us that if we really wanted to solve the problem, we would need a $400 procedure called ""jetting"". He also told us there was a break in the pipe - although we have had a camera run down the pipe and there was no break. There was no warranty at all on his work, and he was here mere minutes. Three days later, everything was blocked again. We called American Plumbing, hoping they would stand behind their work. Oscar called us and we were told it would be $200 for the main to be snaked again. My husband told him forget it and that we would be contacting our attorney. A few minutes later, the dispatcher called back and offered to send someone else who had a ""bigger machine"" at NO CHARGE. We ended up calling another company, who had a proper machine, and they cleared the blockage for $50. The also guaranteed their work for 6 months. We will never again call American Plumbing.