American Plumbing & Rooter

S. T.

I'm writing this review because of Ruben, this plumber is so professional and courteous and he was so helpful, I adore him !!! He is the nicest plumber I've met and he went out of his way to fix all the issues. I'm so happy with this company because of him and also the receptionist is very helpful and did give me accurate information. They answer right away and they are very knowledgeable. I wish to get Ruben every single time because of his personality and professionalism!!

fred n.

Just an update. Anthony came out to follow up and finish the second part of the job. This was replacing the pipes and such. He was amazing like Jerry and did fantastic work.

Awesome service and speedy repairs.

Chris A.

We had a leak under our kitchen sink and water was coming onto our floor. Our home warranty company called a different company first, who sent a plumber. That plumber said there was a leak and it was probably underground, but couldn't find it and said we needed a leak detection specialist. So, our home warranty company called American Plumbing. They sent out Joe, who arrived at 4 PM and didn't leave until 8:30. The guy was simply amazing. He simply would not give up! He worked with me to try several troubleshooting steps and basically followed the water to try and find the source. He wound up having to go through some drywall and pull out the dishwasher and was about ready to agree it was underground and that we probably needed to rip our cabinets out so they could further investigate, but then we decided to check the neighbor, whose kitchen shares a wall with our kitchen. Bingo! The leak WAS on their side. The neighbors were so impressed they hired him on the spot to fix it. At various points, Joe called a contractor and a water damage repair company to consult with them on how to best approach the situation. We will need to fix the water damage, but have contacts to work with- thanks to Joe. If we ever need another plumber, we will ask our home warranty company to send out American Plumbing and specifically Joe. Thanks again, Joe, for all the hard work you did tonight!

Caro B.

Johnny Gonzales from American Plumbing & Rooter came to us after we'd had visits from 13 (no joke) plumbers, each of whom came highly reviewed and guaranteed they would get our problems fixed. Each of them was a disappointment - we had sewage flooding our guest bathroom for more than a month despite all sorts of expensive ""fixes"".

Johnny was only sent out to do a sewer scope. Instead of hauling out his camera, he started by doing a thorough inspection of the plumbing system. Once he'd painstakingly mapped the system, he put the camera down our sewer, then spent most of the afternoon working on our property trying to diagnose the issue. Once he diagnosed the issue, he worked with our home warranty company to ensure coverage, then came back exactly when scheduled and spent the day fixing the issue.

I was EXTREMELY impressed - Johnny was a star. Though we did not select this company ( our home warranty company did) I will insist on working with Johnny and American Plumbing & Rooter for all future plumbing issues. He was thorough, hard-working, careful and got the job done (after 13 others failed). Thank you!

Shanell L.

extremely unprofessional company and their third party plumbers are even worse. my tenant has been without hot water for 4 days no thanks to american plumbing. ruben, the plumber was scheduled to be at property between 12p-2p on saturday...only to show up after 6pm. unfortunately the ruben could not repair and stated he needed to contact ge to order parts. had ruben or american plumbing honor the appointment time (to which american plumbing didn't even offer to send out another plumber despite ruben running 4 hours late) ruben would have had enough time to order parts. i was forced to wait until monday morning for ruben to order the part from ge. when asked if he could order the part online ruben appeared to not be familiar with using the web, which is an outrage in today's time. i attempted to expedite the process by ordering the part for ruben, however the model number he provided to the insurance company wasn't accurate. long story short, ruben contacted insurance company on monday and stated that the thermacouple was installed incorrectly (according to his observation on saturday!) and insurance denied the claim. it's crazy that my tenant with a small child and no hot water was forced to go 4 days without hot water because ruben doesn't have a clue. i'm not sure why he didn't report the facts to the insurance company on saturday. i would have purchased a new water heater on the spot. thanks ruben and american plumbing for absolutely nothing. big thanks to the women that answer the phone at american plumbing and did nothing but place ruben and i on 3-way calls. worse plumbing company ever! zero stars!!!!!!!!!!!!

Jim D.

on July 28 my father called me to inform me that there was a big plumbing problem in one of my units in Bell Gardens. He felt that the sky was falling. So my husband called American Plumbing they were there within the hour. They quikly fixed the problem, they were very professional and reasonable. My father that is hard to please was very happy with their service which made all of us very happy too. We would highly recommend this trust worthy company!

Camille J.

I had a leak under my kitchen sink late last year and my home warranty selected this company. It took them FOUR visits to ""figure out"" the problem and install a new faucet. What they didn't do was also change out the garbage disposal. So after the faucet leak was fixed water kept appearing under the sink. The private plumber I hired after they ""fixed"" the problem said that he had no idea how any competent plumber with a flashlight could have missed the garbage disposal problem. It had rust and hole in the front. Any one looking at it with a light should have clearly seen the hole. I will not use this company again or let my home warranty send them to my home. Ridiculous.

Sally K.

If you value your time, I probably would choose another plumber. We are pretty easy going, considering after they rescheduled on us three times I was still pretty okay with it until the lady on the phone started being the worst (by the way it was the woman working December 10th, 6pm that was awful - NOT December 9th at 5:45pm, she was nice and great. Not sure who is in charge of salary over there but if i'm allowed to weigh in, if December 10th lady is making more than December 9th, it's worth recalculating)

Called for appointment for Tuesday at 6pm. Left work early to get home in time, they called and said they need to move to Wednesday. Left work early Wednesday to get home in time and 5:45pm they call and say they can't make it. They explain night appointments are hard to make so it's all up in the air. Totally reasonable conversation, I explain i'm not angry because they are coming later than they like to, she explains that she understands we are leaving work to be there and she will make us a priority the next night and if they aren't going to make it she will let us know ASAP so that we don't leave work early again. Thursday I leave work early again, 6:30pm comes around and I call. Lady basically says that there is no one coming and that she is supposed to charge us extra and she's not so apparently I am supposed to be grateful. I asked how most people with full time jobs get their plumbing done she says ""well they take time off of work to make sure they are there"". Once I mentioned that I did that three days in a row and if that wasn't enough for them it would've been nice to know on Monday and she was so defensive and terrible. Like honestly, terrible.

As someone who has worked in customer service I don't normally yelp because I feel like if you have something to say you should just say it to the company first, but I did do that and she hung up on me. I know they probably think that people will always need plumbers so who cares about service, but there are a lot of plumbers out there and I'm definitely telling everyone I know about my experience.

Recap: Postponed three days in a row, still nice when I called at first, was told I should be charged more and that if it's an emergency I should have put more effort into getting work off and then hung up on.

If the lady that I spoke to on the phone no longer works there I would be happy to give them my business, as the other people in the reviews seem really nice. It's just too bad that she's in charge of the phones...

Cornell S.

Dan came out and did a very professional, courteous, and thorough job of cleaning two clogs. He even reinstalled my garage washing machine tub for a very nominal charge, a job plumbers don't usually even do. I asked him to do that because I didn't want to get all dirty again. All in all, a good job at a fair price. What more can you ask for?

ED R.

These idiots destroyed my home, what plumber doesn't turn off the water source before repairing a leak. My entire upstairs was flooded. Really? First of they don't have a license to work on fire sprinklers but proceeded to do so anyway. Now I'm dealing with my insurance to restore my home. They didn't even apologize for their screw up. Joe is an idiot. Tried to blame it on the fire sprinkler system. No blame it on incompetence. I guess they think I'm stupid enough to believe them. That's plumbing/common sense 101 TURN OFF THE WATER SOURCE FIRST.!!!!! Bumblin Idiots,,,,,