American Plumbing

BD K.

Called and made an appointment. I was told an arrival window of 12-4p but would receive a phone call prior. Around 8a I received a call and asked if they could send the plumber. I said sure and two plumbers arrived approximately 15 minutes later.

Upon first diagnosis, I was told this was out of their scope of work and I could be put in contact with someone else outside of American Plumbing. Then, I was asked for the $65 service fee. Please note that there is a 3% credit card fee that they do not tell you about when you schedule the service. They also accept cash and check. Luckily, I had a check.

After the plumber went to his truck and spoke to his supervisor on the phone, I was informed that his supervisor instructed him to perform a drainage check. However, he did not have the correct tool so he left and returned. The drainage check cost $225 and turned up nothing. Again, I was informed that the scope of work is out of their wheelhouse (even though I explained the expected issue over the phone).

The plumbers themselves (although seems as though one was just a shadowing apprentice) were nice and tried to find the issue. The company though, should be clearer about payment terms and using the information from the client and plumber onsite to determine if services can be rendered and not continue to perform work just for the money.

Honestly, I would not use this company again, but am not discouraging others from giving them a try.

Carolyn G.

Fantastic service. Had someone else come out and look at my job, however, something didn't add up with their quote and diagnostic approach to the problem. Called American Plumbers and they came out quickly, examined the issue properly, as well as fixing the problem that day. And for 80% less than what the ""other (liars)"" company quoted, for a problem that didn't even exist. As hard as it is to find anyone genuine in the home repair/servicing industry, I will not hesitate recommending this company.

W P.

Complete no show on the day of the appointment. Called office to confirm time, they said someone would be out ASAP again did not show up. Took the day off work for nothing.

William Z.

Great service. I called for my request and they were able to make it happen same day. I will definitely call them again for all my plumbing needs.

Rebecca M.

Sadly, Mr. Smith seems to struggle with the truth, or at least with telling the whole story. After they removed the sediment, getting hot water to one of the bathrooms and the kitchen was an exercise in patience, and futility. After several minutes, the best that could be hoped for was a weak stream of luke-warm water unsuitable for washing your hands, let alone taking a shower. And what Mr. Smith also conveniently forgot to disclose is the fact that, after making the tie-in where it was originally suggested, everything worked as it should. So, once again, had this suggestion been followed from the start, the job would have been completed faster, and would have been far more effective. And, one would assume, the job would have cost substantially less. As I stated on my Google review on the questionable practices of this company, Mr. Smith is quick to play the victim when someone posts a negative review, while faithfully failing to take any blame for the shoddy job performed by American Plumbing. Do yourself a favor and avoid doing business with this company. You'll be glad you did.

Wava P.

Bad experience, possibly a con. I called to have them auger the sewer pipe at one of my rental properties.I usually have to do it every 3 years or so, so I know about the price but asked for ballpark quote. 140 plus 59 service call. Ok, that's about ballpark. I get a call from the person on site to say that it would need the clean out redone properly for 1175 dollars!!!
i replied that he was not replacing the sewer pipe just auguring it out and could use the existing hole in sewer pipe to auger, to which he responded he was not putting his hands in that (kinda your job) I responded he only needed to get the auger in the pipe and that's what they make gloves for. I stated that 200 to 1175 was far to much of a jump for me to feel comfortable with. He stated he would call his boss and see what could be done. I went to the property with in 10 mins and he was not there. My tenets said he told them he was going to his truck and would be right back. He left and never called me back. This appears to be gouging at the worst and really bad service at best

Michael J.

Installed Garbage Disposal and did some work on one of my toilets. Good Efficient work!!

A L.

Had a Sears Home warranty which they first would not honor. AP is one of their providers and is to warrant their service call for 180 days after an initial call out. They refused saying it was out of warranty date. Sears called American because it was in the same 180 day period. Once there AP wanted to charge a $100 disposal fee for throwing away a garbage disposal. I refused. They said it wasn't a disposal fee they charge $49 for leaving their shop, $110 for diagnosis, and $345 for a new disposal and installation. A total of $544 for a disposal that cost $179. The work order was to change the disposal, so I asked what diagnosis did they have to make. No answer to that, just the same rhetoric about the prices they charge. The man said no disposal fee, he would throw it in the garbage outside but that Sears didn't want to pay what they wanted.
AP left without doing any work. Sears sent another company who did not charge anything to
do the warranty work. Don't use American Plumbing.

Clara C.

We called this morning when all of our toilets backed up. They sent a most helpful young man, Britt Sibley, and he took care of the problem promptly and efficiently. I would recommend both him and the business.
Bess Stacy

Henry L.

Cannot say enough good things about American Plumbing. Mr. Terry Smith is extremely knowledgeable and determined my issue right away. His crew, Seth and Mike were amazing. They worked quickly, accurately and made sure everything was good before leaving. They were very friendly and made me feel much better about a bad situation!! Recommend Terry, Seth and Mike from AP highly!