American Plumbing & Drain

Ellie S.

0 STARS!!! 0 0 0 0 0 STARS!! Had a plumbing issue in the upstairs that caused flooding and water to come through the ceiling. Worked through American Home Shield (WHOLE 'nother story) to get a plumber out. This guy walks in and says he won't touch anything because there's water damage. There was no professionalism either. He acted like we were going to poison him.

What?! What? ARE YOU NOT A PLUMBER?? OF COURSE there's a high probability there is water damage! We even told him he didn't have to be anywhere near the ceiling with the water damage. We just wanted him to check out the bathroom upstairs.

Really, I just can't believe there's a plumber out there who doesn't work if there's any water damage.

Y R.

Mario did a great job unclogging a bathroom drain and installing a new garbage disposal. Very professional and great attitude. Best experience I've had with a plumber referred through a home warranty service!

Elissa M.

Our freezer ice maker stopped making ice months ago. We had to work with AHS (Home Warranty company) to get an appliance person to come out and check it out. After a few visits from the appliance person and multiple calls to AHS we finally managed to get the issue escalated to a plumber as our fridge line had poor water pressure from the house.

In less than 24 hours of the problem being escalated to American Plumbing, I received a call from Mario. And he was able to show up in just a couple hours! Unlike other Yelpers, I found Mario to be extremely polite on entering my house (took his boots off, shook my hand, introduced himself), he was very methodical in diagnosing the problem and telling me what his process was for diagnosing. He applied an immediate fix but explained that a proper fix (full pipe/connector replacement with welding) would need to be approved by AHS. So he is now in the process of working with AHS on our behalf to get the work approved so we'll have lots of ice forever and have a system that is up to code.

And the best part?!?! We have our first 8 ice cubes in the stupid $10K Sub Zero fridge in months! There are 8 cubes in there! And Mario only left 2 hours ago.

Manoj K.

Mario is a professional and provides great service. Highly recommend him for your plumbing work.

Gerry T.

Mario is awesome. He's knowledgeable, fair, and communicates well. He just helped us today with a clogged drain and then showed us by using a cool camera is really the result of something unfortunately worse. On his own, he did some additional maintenance work allowing us to put off this major repair for a while. He's been here several times over the years to do plumbing work including replacing a water heater, replacing old cast pipes, unclogging backed-up toilets, and install a new a sink garbage disposal. Highly recommend him and more than anything, he is trustworthy.

Jeniffer S.

Our water heater leaked at 1AM on Saturday and I immediately requested for service through our home warranty (AHS). Mario came on Saturday morning around 9:30 to check the problem. He was very helpful in breaking down the work that needed to be done and which items were covered by the insurance and which ones weren't. He could actually do and finish the work that Saturday but unfortunately, somehow, the insurance won't cover weekend work so we had to schedule for Mario to come on Monday morning. He was very prompt and got to work on it right away. We were very satisfied with Mario's work and for his customer service.

Andy P.

The plumber, Mario who came today does excellent work. American Plumber was the second plumber to come and do the job right. The first plumber who was from a different company told me the work was too difficult for him to do and will require 4 people. American Plumber came in took a look gave me the complete breakdown said he will start making some calls for parts etc. He told he will come the next day to do the work but I had a busy schedule so he said he will see what he can do. Mario kept his word, made a few calls and came back to say he will do it the same day. Very honest, trustworthy and did the job of 2 people at least in the time he was here. I will call him again if I need a plumber.

Robert S.

I strongly advise anyone looking for plumbing services to avoid American Plumbing and Drain at all costs. Mario has to be one of the most untrustworthy, degrading, and pompous individuals I have ever met. Terrible customer service, doesn't care about anything except his own opinion, and can't get the job done properly. Unfortunately, American Plumbing is who our home warranty told us to use and I have read the other reviews suggesting that we should cut Mario some slack because he is limited in what he can do. That is complete non-sense. This guy does not want to do anything except keep a recurring revenue stream by doing a quick fix instead of solving the problem. We have spoken with numerous people at our warranty company and looks like they will be pulling American Plumbing and Drain from their list of vendors, so you can thank me later.

We have had a stoppage issue with a toilet that could be solved by snaking the entire line to the clean out. Mario chooses to just snake the toilet and sure enough it flushed fine after his 2 minutes of work. I spent the next 20 minutes listening to him rant about how he knows how to fix everything and how he should get paid more money. But within one day, back to the same issue, and our warranty company required us to deal with him again to repair his work. Unfortunately, my wife had to deal with him directly and aside from being directly insulted by Mario and feeling extremely uncomfortable being at home alone with him, he showed the same lack of customer service or confidence in solving our issue.

So many other solid plumbers to use and many who have great customer service and don't offend you in your own home. Take my advice and spend you time and money elsewhere.

Margot G.

I have dealt with Mario of American Plumbing and Drain on multiple occasions and have found him to be rude, unprofessional and not demonstrably competent. I have only dealt with Mario in the setting of an American Home Shield work request which may have some influence. The most recent two occasions are as follows 1) a tub in the bathroom was leaking. Ultimately it caused a hole in the downstairs ceiling. Mario came, looked through the hole in the ceiling hole downstairs and said that he could not access the area, and thus the repair was not covered. He said that we were going to have to get a carpenter to take out a ceiling joist and prop up the house to get the repair done. (n.b. American Home Shield will not allow their workman to make any type of access and will not repair any access made). I offered to make an access so he could better see the area and assess the situation. He refused. I made the access, a matter of 5 minutes with a jig saw and drill, and thought there was not a real access issue. I asked AHS for a second opinion. Robert from Street and Rooter came out and repaired the tub without difficulty (and without taking out any joists). I am repairing the access hole (in a closet). Today he was asked to fix a leaking pedestal sink. He came in, looked at the sink and said he could not access the gooseneck because the pedestal was cemented to the floor so it was not covered. It was grouted actually. It took me about a minute with a chisel and a hammer to get the grout out. I think however what was causing Mario difficulties was the two screws which attached the pedestal to the floor. I would think that unscrewing such fasteners would be in a plumber's job description and would not constitute an access problem.

Lisa K.

This is the second year Mario has come out and helped us with our sewer system, and he's been fantastic both times.

Last year, we called AHS because we had blockage in our sewer. Mario came out, and we found that the blockage was caused by roots, which wasn't covered by AHS (other causes were). So in this case, AHS was annoying, but Mario was amazing. He worked with us to get in touch with AHS, and when AHS wouldn't cover it, he provided a really great, thorough, low-cost solution for us. He explained what he was doing very clearly to us, put in sewer line access (which we didn't have before), and completely solved our problem.

AND the first time he came, he fixed our garbage disposal for free!

After that, we had another problem with our bathroom that he again solved for us at reasonable and low cost. He has also always come very promptly.

Mario is great to work with and he works really well with AHS - he knows the ins and outs of the system. He also will not ""upsell"" you - we thought we needed roots cleared out of the sewer more frequently, but he told us we didn't, even though we would have paid for it.

I also just want to add that if you're thrown off by the 1-star reviews, sort them by date, and you'll also see that some people have issues with AHS, not Mario. And - I think I had the exact same issue as Meg P., and I'm sorry she had a bad experience, but we had a fantastic experience with Mario installing a sewer line access (clean out valve). Both my husband and I have interacted with Mario and have found him really helpful and informative.