American Plumbing & Drain

matt r.

We had a leak from a shower faucet and called our home warranty company (American Home Shield) and we were assigned American Plumbing & Drain. They came out to repair quickly on Memorial Day holiday as well. Service was good and appreciated the text communications as well.

Ally W.

In short, American Plumbing & Drain is an unethical business.

Like a few other customers, I was assigned to use American Plumbing & Drain because of my home warranty company (American Home Shield). The first time American Plumbing & Drain came out was to replace a broken water heater. The company replaced my water heater, but did upcharge me quite a bit for ""extra fees not covered by the home warranty"", which resulted in a total cost that is the same as not using home warranty.

This year, we had a broken drainage pipe from our kitchen that needed to be urgently replaced. Mario from American Plumbing & Drain arrived Friday 3pm, very disgruntled that he had to come out on a Friday afternoon. He tried to skirt out of doing any work on a Friday afternoon by claiming that he is a plumber that specializes in *gas* lines and not water lines. He gave us a piece of paper with the diagnosis ""no gaz leak"" and made no comments on the water line (see uploaded photo). Of course there is ""no gaz leak"" -- we never asked anyone to come for a gas issue. He ended the short appointment by saying, ""I would not even have to be here if I knew this was not a gas issue!""

Mario knows that he would not be paid by American Home Shield if he claims that he was sent out for a gas problem when there was no gas problem. Therefore, he submitted a completely different report to American Home Shield stating that he assessed our water line and it needs a clean-out, which was still the wrong diagnosis and recommendation. We ended up using a credible plumber who noticed the pipe was actually broken and needed to be replaced; a clean-out would have only made things worse.

I spoke to Mario why he gave different reports to me vs. the home warranty company, and he said, ""My client is American Home Shield. I answer to them, not to you.""

Mario clearly was unhappy to be called for a job on a Friday, came to the appointment finding excuses to not do any work, and then lied about the work he did in order to be paid. This unethical business practice is disturbing on so many levels...there should be an impeachment process for American Plumbing & Drain.

Tip for American Home Shield users: You are allowed to request another plumbing company within the network. Ask to be assigned to another plumbing company or just cancel the home warranty entirely. Vendors not contracted through home warranty companies are ethical, efficient, and provides good customer service.

Tip for anyone looking for a plumber: Stay away from this unethical company.

Gp L.

Mario was wonderful! Our water heater unit leaked Wednesday evening. We went through AHS so it took a day for the paperwork to go through. Once AHS approved, Mario was in and out within two hours.

Pat C.

I would not recommend them. They were assigned through AHS so we had little choice in the matter. The serviceman (Mario?) arrived with an attitude to begin with...curt and somewhat rude. He told us pretty much point blank that probably will not pay for it since it was part of a water filtration system. After several back and forth's with AHS and AP&D, I personally called Mario to see if just the faucet needed to be replaced and not the entire system. He refused to listen to me, was rude, constantly interrupted and cursed several times during the conversation... even when I tried to proposed for him to just come out, replace the faucet and we will deal with AHS. In the end, he hung up on me.

I get it...he was as frustrated with the situation as I was...but to be as rude as he was and to not be wiling to even consider hearing me out is unacceptable.

DO NOT USE THEM!!!

Danny G.

Do not trust them they came to fix my garbage disposal took it apart said there was plastic in there which there was not i checked then wanted 399.00$ to install disposal. Derrick was his name so he left the disposal uninstalled. Do your self a favor go some were else.

Jared C.

I got stuck with these guys by my home warranty provider to fix a leaking hot water heater. For more than 2 months I got stories about back ordered parts from Japan and promises to keep me updated. Finally, they told me they were going on vacation and to just call my home warranty provider to get someone new. Wish I had done that much sooner! Will never use these guys again and recommend others avoid them also.

Allison C.

Mario replaced my hot water heater and brought it up to code. This was American Home Shield warranty work. I was very happy with the experience. Mario scheduled my work for the following day and when he arrived he did efficient work and made it all function. I also found him very personable.

C Z.

Do not call this company. My home warranty company uses them, so I had no choice. Time window for service was 'between 10 and 1"" but he'd call 1/2 hour ahead. He didn't call, and finally came at 11:38. Rude and snotty Mario. Turns out the stuff I fished out of the disposal didn't belong to the disposal, and the disposal wasn't broken. Good. This took him ONE MINUTE to figure out. And he refused to do anything else while here, even though I paid AHS $75 for his visit, and as he admitted he actually gets more per hour from AHS than $75. WHAT A RIPOFF. Not to mention, who needs a surly service person?!?!

Julia G.

This was one of the fastest and easiest experiences I had with plumbing services. Mario is awesome!

I had a situation with a water heater which suddenly started leaking. It was a blind luck I've seen it early. I had an aweful experience with home warranty who took a very long time to issue the work order.

However, as soon as I received Mario as an assigned plumber, things have started to look brighter. He came faster than he promised and did everything to stop the leak. He shut down the leaking unit and gave me easy to follow steps and recommendations about the next steps.

He was nice and professional. He knew what he was doing. I know we'll stay in touch and next time I'll not waste my time with warranty people, I'll just give Mario a call.

Justin B.

Mario responded quickly to our service call via AHS home warranty. He called before he started to drive out. And once he arrived, he took off his shoes without being prompted. He was quick to identify the source of the blocked drain and fixing it only took about 30 minutes from start to finish. Afterwards, I was able to get some advise from him on how to prevent this problem from occurring again. Only thing that I wish were better was that there was some cleanup left to do; Mario took care of all the major cleanup with his wet/dry vac, but there was still gunk under the sink that needed to be cleaned as well as some part of the floor.