American Mechanical

Wanda D.

I love that they are always on time and very professional. I was offered 3 different routes I could go to solve the blocked drain problem; ea. one progressively more detailed (read expensive). Nonetheless, they give you a window of time and are there when promised. I've called them twice and both times were happy with their work. Thx!

Josh H.

Extremely disappointing and shameful. I called them out to fix the low voltage wire that my puppy pulled out of the backyard condenser unit. They charged, I believe $240, to splice one wire with electrical tape. While they were here, they BROKE the valve that holds back the freon. The technician told me the dust cover would hold back the freon and there was no need to fix the valve. He was wrong and the system is now UNUSABLE. The freon leaked out. I'm a teacher and cannot afford to fix their mistake. They REFUSE to fix THEIR mistake. Terrible terrible company. Stay away!
Zero stars if possible

Mike S.

Your guy showed up and I told him what the AC unit was doing. I knew what had to be done to fix the AC but I was after the warranty. The compressor was humming but the fan was not turning. I took a paint stick and gave the fan a spin and it worked but stopped later. It was a bad capacitor and worse case scenario a bad fan motor. The guy takes the side panel off and told me the same thing. He quoted a price of $900.00 for repairs. ARE YOU KIDDING!!!!!! I can get a new fan motor for at the most of $125.00. I bought the $14.00 capacitor off of AMAZON for $14.00 and it fixed my problem. How do you justify $900.00???? I can only image what you charge old people and people who don't have a clue. Shame on you for taking advantage of people.

David C.

I had some issues with my HVAC system at home and they were recommended by the Trane web site. Called via the web info. Received a text on Tuesday 8 September 2020 @ 1:48 p.m. of my request for service. Text on Tuesday 8 September 2020 @ 3:17 p.m. was a friendly reminder that they had me scheduled for the following day and a dispatcher would call to follow up based on their routes.

Wednesday 9 September 2020 @ 3:04 p.m. I text them to say ""no call from dispatch"". Our apologies, does tomorrow afternoon work for you? Sure. Therefore, appointment Thursday 10 September 2020.

Thursday 10 September 2020 @ 3:37 p.m. Our technician Wade Spring is on the way. He arrives on scene approximately 5:00 p.m. Finished his ""inspection"" around 6:45 p.m. Recommends an EZ trap (with cutout switch) installation (that night for $317.00) and the annual service plan for $189.00. I decline and elect to get a whole system estimate for repairs (i.e. ductwork, drain pan, etc). This information is not relayed correctly. He stated that I just declined to have the work done.
Friday 11 September 2020, I order the EZ trap without the cutout switch on Amazon for $14.00 and expedite shipping for $6.00. Part arrived Saturday evening and was installed Sunday morning.
A few calls later, now Wednesday 16 September 2020 @ 12:12 p.m. Kevin Barnette is on his way. Kevin and his unknown associate did a fantastic job of evaluating the startup and operation of my HVAC. The dip switches were never set properly, which caused my unit to run to strong and not properly for the variable speed fan. There were remaining issues with ductwork, which we discussed and I was waiting for a repair estimate.
Thursday 17 September 2020 @ 5:32 p.m. I receive an invoice from American Mechanical for $0.00 excellent, but no repair estimate is sent. I respond via email and ask for one.
Tuesday 22 September 2020 @10:29 a.m. I receive a quote for an entire ductwork replacement @ a cost of $8000.00
Called dispatch Tuesday 22 September 2020 @11:10 a.m. for clarification. Taylor was not available, left name/number. No call back.
Called dispatch Thursday 24 September 2020 @ 10:46 a.m. Taylor ""on the other line"", left name/number again.
Update: 5 October 2020 @ 11:57 a.m. Raymond left me a voicemail checking on the quote I received to see if I had questions/concerns. Returned his call at 12:15 p.m. On the phone and he returned my call at 12:19 p.m. I gave him a quick synopsis of the last service provided and the quote that I asked for (which was nerve provided). I also told him I had someone fixing the system at the point in time. He followed up with, ""Well if you want to replace the whole house ductwork for $8000.00 in the future, just let me know.""

I can't think I will call this company again for Anything!

Thomas M.

Called for an estimate on an generator transfer switch and gas line extension Insisted on $85 fee for each estimate ... $170 just to estimate! No Other company I contacted required this... Buyer beware.

Allen H.

DONT WAISTE YOUR MONEY ON THIS COMPANY!!!! I really dont know where to start. We had our full bathroom updated. We also had them turn a half bath into a full bath. When we talked with them (Boogie) about doing the work we were told, ""just sit back and let us do all the work so you can enjoy your new bathroom"". Yes there were a few closets I had to take out which was done but then Iwas told I had to take out walls, have our tile guy come out and remove tile (cost us extra) just so we didnt have to reschedule. Now the tech is saying in order to put the new vanities in, the plaster guy needs to come in and plaster up the walls they had me remove or they cut out. One would think they would schedule this to align with their work schedule.. So a "" 3day"" project now turns into who knows how many days. But when they bid the job the tech/salesman(boogie)said, "" if we are here more than 2 days we are here too long and we have major problems"". Yes you got it we have problems. We have only 1 bathroom that is working right now for 6 people. This bathroom they didnt touch thank God or we would not have any working bathrooms. The two bathrooms they worked on the tech (shawn) left one needing a vanity and the other it needs both vanity and toilet installed. How is this enjoying your new bathroom? If I were to call and voice my displeasure, I would get the run around or they would try and blow smoke.. So NO I DO NOT RECOMMEND this 0 star company. If you value your moneys worth call another plumbing company. It will be well worth it in the end.

Fayth D.

If I coulfd do 0 stars I would. I have an upstairs and a downstairs AC until. When I bought my house, the upstairs AC wasn't working, so I had American mechanical come and check it out. $800 later, the only thing I was able to figure out was that there was a leak, and they proceeded to fill it with the freon even though they believed there was a leak which is what costed so much. Next they did a couple hundred dollar leak test. Told me, they could replace the couplings or tear off the siding of my house to check the pipes because they didn't believe the couplings could cause as much leaking as was occuring. I opted to only do the couplings as it was a cheaper fix and needed done anyways. 3rd visit. Couple hundred more. Upstairs unit was fixed. Next hot day, I go to turn on the downstairs unit, and to my surprise if doesn't work! Blowing hot air! I call a new company, and guess what?! They said ""someone"" unplugged some fuses and connected them backwards! I completely and totally believe that this was done on purpose due to each tech that came pushed me and pushed me to sign up for their maintenance contract which I politely declined each time.

This company is shady and took advantage of a wife who's husband is deployed and knew I wouldn't know any better. I trusted a company that was supposed to help me when I needed it. It's absolutely disgusting what they did.

Erika C.

Unethical business practices.
My water heater stopped working. I called AM and they send a technician (Shawn) to check the issue. Technician got to the house and only reset the breaker. Two days later breaker popped again. I questioned them if they had inspected the water heater to find out the issue and they said no. So they send another technician over (Ed) who inspected the heater this time. American Mechanical Charged me twice for the same call ($275 to basically switch my breaker).
They should have inspected the heater the first time, and I wouldn't have had to call them again.
Edit: After speaking to manager they worked with me on my concerns of the excessive charges. I dont know how to delete this review... just see an edit option

Chantelle H.

James was exceptional, he provided outstanding service and for a fair price! I am so glad I went with this company, I was quoted a much higher price for the job James did today by another company and I'm so happy I chose to get a 2nd opinion! I will call American Mechanical 1st from now on! Highly recommended!!

Anthony S.

POOR SCHEDULING AND HORRIBLE COMMUNICATION! Do yourself a favor and find another company. On MLK day we had American Mechanical come out and provide us with an estimate to install a wall outlet in our garage. We agreed on a time and date for later that week and I paid half the cost by check. Today (Friday), I have waited for this contractor all day and no one has showed up. I even received a text message saying the technician was on his way to my home. That was at 930. After a call to the company, I was told they had an issue with another job they were working on. At 430 I received a call from the dispatcher saying that they would get to me SOMETIME today. American Mechanical did not waste anytime cashing the check I provided them. The work wasn't even done yet and they had their money. I lost 8 hours pay due to poor scheduling and work prioritization. You would think that I would at least get a phone call the next week with an apology for wasting my time and causing me to lose a full days pay. Nope. Nothing! Useless company! Do yourself a favor and take your time and money elsewhere!!