American Leak Detection - Southern Nevada

Kelly H.

This review is long overdue. I cannot remember the technician's name, but he came out in April and found the leak in my main water line in about 30 minutes. He was professional, courteous, thorough, and went above and beyond. Highly recommend this company vs the one I tried before: ValleyWide Leak Detection. I had chosen them because they charged $260 and had good yelp reviews whereas American Leak Detection told me $500 for the 1st 2 hours and they had poor reviews. Valleywide Leak Detection was a Big waste of time and money. The technician though nice, was incompetent and said I did not have a leak because he did not carefully look at the meter. When I called American Leak detection months later in April, they said it was going to be $275. I'm not sure why I was given a different price the first time with the same information provided but that is what persuaded me to look elsewhere initially.

Anyways, thanks to American leak detection services I saved about 20k because plumbers were trying to persuade me to replace my main water line (where the leak was) instead of finding the leak. I am sure that makes sense for some residences but due to the layout of my property, my main water line is about 200ft long.

Elsa C.

Parents in their 80's had slab leak underneath bathroom vanity. American leak detection was sent out by home ins company. They gave an estimate to fix leak $3100. Leak was fixed but they made hole in drywall and structure to wall outside. They stated they don't fix walls only leak. Another company came out to repair walls and replace vanity. Once vanity was placed in and water to that sink was turned on there was another slab leak in same area American Leak detection fixed. When American leak detection came back out they claim this is a different leak and it would cost my elderly parents another $2800. American Leak Detection stated the first leak was the hot water and new leak is now the cold water. They also stated their equipment can only detect one leak at a time even though the slab leak is in the same area. They are a bunch of thrives and their plumbers don't know what they are doing, do not use them for any plumbing work because they don't guarantee their work.

John T.

We had a leak in our pool, and called to have ALD come out and find it for us. Matua arrived exactly when he was scheduled, and thoroughly checked our pool, and located the leak in our hot tub pressure lines.

We discussed pricing for repair, and his quote was entirely reasonable. There were a few scheduling snafus with the main office, but Matua was also the one to come out to do the repairs over 1.5 days.

Matua was prompt at 8am again. After removing a small rectangle of the concrete pool decking, I was shown where the leak was, and given a few options for the repair itself, one of which was less expensive than the original estimate (which I appreciated). After making my selection, the repairs were made, and it was decided to let the pvc glues cure overnight before pressure testing them the next day, and filling the hole back in with dirt and topping it with concrete.

The next day, Matua was exactly on schedule. He pressure checked the plumbing, and then filled the hole with dirt capped with concrete. At every step of the way, when there was a decision to be made, or a stopping point at which there was something to show me how the work was progressing, he gave me a call to allow me to come see, and ask any questions I had.

While I sincerely hope I never have to call ALD again, if I do, I know I'll be in good hands, and I'll definitely be asking for Matua.

Patrick S.

Juan did an excellent job both detecting the leak in our pool and replacing the skimmer. I would highl recommend American Leak Detection. --Patrick

Charles A.

I used this company last year for leak detection and pipe repairs. They saved me thousands compared to the other plumbers whose only offered solution was to re-pipe my whole house. Last week I had them come out to check what I thought was a leak in our shower. Juan Bueno, the technician checked thoroughly and determined that it was just a bad bottom seal on the shower door. I ended up fixing that myself, and they did not even charge me for the house call--the charge was zero! This kind of honesty and customer service is like something from back in the 1950's. I totally recommend this company.

Sean G.

Update. It's Wednesday 2 days after the work.

I patched the outside wall myself after they left it that way.

The techs didn't put the washers drainage tube back in the drain. My wife just ran the washer for the first time since they did the work on Monday. And I have a flood in my laundry room due to this mistake.

I called the company and spoke to the receptionist. Let's see what happens now. Attaching the videos. I can't make this shit up.

I can't say enough that I don't know if this might just be a bad tech or this might just be bad business practice. We shall see.

Andrea L.

They are responsive to schedule appointments and tech was friendly. Came out twice and didn't find the leak. Paid $425 with no resolution to problem. I don't think they do more than pressure testing even when requesting additional services other leak detection companies do. Seems like they were doing bare minimum of contract and I'm disappointed leak wasn't found.

Johny K.

Not to be trusted. Paid them to find my leaks. There were more than one leak, and one I could actually see. We told them this, and asked if they would find ALL leaks when they came out and did the leak detection test. They said yes, came out, and then found the one visible leak and no others. I fixed the one visible leak with the company who had initially seen the visible leak, and of course the other more serious leak was still leaking. Called American Leak and they said they'd have to charge to come out again and do another leak detection test! They didn't stand by their word, instead pointing to the fine print which said they will only locate one leak, etc etc. Totally different than what we were told. And, if they do find your leak, their estimates are super high. Get you in the door with a low leak detection price, and then hammer you with a high quote. Be careful with this company!

Steven W.

30 years ago our main water line was installed and has taken the opportunity to leak a couple times. I fixed it the first two times but this time it was beyond what I'm prepared to do. Also, I feared that the leak was under the garage floor. Joey came out to tell me my nightmare was true.

Joey and his team came out, cut through the concrete and dug down to fix the leaked. So far so good, right! Only to discover an another leak farther down the line.

Joey was flexible and adapted when we had to completely replace the entire line to the side of the house. No one wants to spend money in this way, but if you must, it should be with a firm like this and workers like Joey. We trust him and will recommend them to take care of business.

Rebecca P.

I have been dealing with a plumbing issue, out of 5 companies, this Compnay, I'm particularly Juan has been nothing short of AMAZING, honest and reliable. I truly have to say, if your having an issue or considering a company, look no further. They are honest, fair and truly have the homeowners best Interest at heart.