American Leak Detection - Southern Nevada

Genevieve L.

Through high recommendation I contact Rob Collins to locate my pool leak. He was very helpful and was there every step of the way answering all my questions through my pool leak repair. He came by my house again to make sure everything was corrected and running smoothly. Five stars.

Rufina S.

There's no words to describe how happy I was with this company. After several attempts in trying to find where my leak was and hiring 4 different companies, with different diagnosis, JUAN jumped over my 7ft. Concrete wall and low and behold the problem lies in my neighbors yard. It was a total relief, knowing I still have a pool. I was ready to shut it down thinking I needed to break walls and concrete slabs. I am so thankful with the professionalism of this company and how they went above and beyond to help get the frustration out of me. The office girl Sheree was also a blessing. She helped schedule my appointment knowing my water was turned off. American Leak Detection is highly recommended. Much Mahalo!!

Lorisa L.

Efficient! Honest! Life savers! Thank you thank you thank you! The tech came out to my home and it was apparent to him that I did not have a leak he suggested I not have my system interrogated as it was as issue I already had fixed - his choice was to go ahead and do the interrogation anyway and charge me but instead did business the honest way. Much appreciation!

Whitney W.

Recently water district informed us of a leak we must have had because bill was too high..they and 3 other plumbers came out to find a leak , none could find it, all had varying opinions on where it was...I called American Leak, Jerry came out promptly next day (Sat) and found the leak within 20 minutes! Great job American Leak! Problem solved..wish I would have called you guys 1st!

Tamara B.

We had a leak from our pool. Called American Leak Detectors based on a recommendation from Adam's Pools.
Due to so many good reviews about Rob specifically, we asked for him. So glad we did.
He was very nice and professional. Sealed up two cracks, one in our skimmer housing and one in the auto-fill housing. Was a reasonable fix. We were so happy not to be ""ripped off"", as is so often a worry in this day and age. He was honest and trustworthy.
We highly recommend ALD. If it is a pool leak issue, be sure to ask for Rob.
The office staff were very nice as well.

D A.

Poor customer service and waste of time - no show, no notification.

We had a 4:45pm appointment for leak detection at our home in Vegas scheduled for this past Wednesday. They called me that day to reschedule due to the technician having an emergency and not able to make it so we rescheduled for the next day at the same time when our tenants would be home. I got a call from our tenants Thursday at 5:25pm letting us know that no one had yet arrived. When I called American Leak Detection to find out the status, the rep tried to contact the technician to no avail. She then said I could only reschedule for a time during the hours of 8-4pm or a Saturday with no availability until a week from this Saturday.

Why would they schedule an appointment TWICE for 4:45pm only to be told later (after not showing up for the second appointment and not notifying me) that we can only schedule up until 4pm. We've now lost two days in detecting the leak, potentially causing more damage. Very disappointed. Have now scheduled an appointment with another company that I hope has more integrity.

Chuck S.

I needed a 2nd opinon on the operation of my pool. I have had the same pool guy for 15 years. The ""In Floor Pop Up"" system stopped operating and he repaired it. With the repair however the water flowing from our spa into the pool changed from a lovely waterfall to a trickle and periodic water fall. He told us that was how the pool was supposed to operate, however the Boss (my wife) got use to the waterfall and sound and was unhappy.

We called American Leak Detection in. Cody called before coming over. He arrived when he said he would, was polite and knowledgeable. He checked over our entire pool and every system (pump, filters,cleaner system, heater, etc.) and pronounced our pool equipment to be functioning properly. He said our water was beautifully clear and there was nothing he could do for us. He was prepared to not charge us for the trip. We insisted we pay for his time. Excellent customer service. We would commend American Leak Detection to you as fair, honest and reliable.

Michael Y.

I have used American Leak Detection before so when I had a high water bill I called again. I was able to get an appointment for the following day and had a great experience. The technician's name is Richard and he quickly and professionally assessed the situation. (The good news was that the problem had been discovered the prior week by our landscaper, but I hadn't known until I made the appointment and wanted to have peace of mind in any event). I highly recommend ALD in general and specifically Richard.

Dennis D.

On 09/06/18, American Leak Detection arraived at my house to find a water leak. American Leak Detection technician was Edgar S. He was a very congenial person and was respectful. His first question to me was ""Where do yo think the leak is at?"". I told him ""I'd rather not say and let you find the leak."". The water was turned on to the house and hot water line opened. After about one hour of Edgar looking for the leak, he marked a spot at the entrance to the downstairs bathroom where he believed the lwater leak was occurring. He checked the walls too but found no leaks in the walls. I felt that he was confused about where the actual water leak was occurring. I then told him that I believe it is underneath the foyer tile. I told Edgar that several days before I turned off the water to my house, I felt warm tile at the foyer area. Edgar began checking that spot and found water to be leaking underneath the concrete floor slab area. He marked both areas but did not want to mark the initial area in front of the downstairs bathroom; now, he wasn't sure about that spot leaking but marked it at my request.
I do Not Recommend this company for locating water leaks based on my experience. This is my view and one has to make their own judgment when choosing a leak detection company to find a water leak. I'm just saying ""I would not use them again due to my experience."". Make your own judgment based on your Common Sense.
I feel that I paid $250 for someone/technician whoe really did know how to find the wayer leak. Also, Edgar said he would send me a report via my email but that never happened until I called American Leak Detection; about six days after Edgar was at my house. Also, Edgar wrote the incorrect last name on in the report. He had my check with my name on it. This young man, in my opinion, needs more training on how to detect a water leaks and on how to pay full attention to filling in the correct information on his company's paper work.

Dennis D.

Antonio C.

Outstanding customer service and job well done. Eddie is the best, very hard worker and keeps me updated on the project. If I have any questions, he will answer in detail and politely. Highly recommend this company.