American Leak Detection - Santa Barbara and Ventura Counties

CJ D.

What a great experience! Not the fact that I needed them, but the fact that everyone with this company is straight up A+. This morning I discovered that a major irrigation pipe on our property busted and was gushing about 15 GPM! Who knows how long this was going on. It was necessary to cut the water main at the street.

Anyway, later in the day, I came upon a crew working on Linden Ave. who were doing work similar to what I needed. Andrew spoke with me and was very understanding and kind. When I got home I called their office....by this time it was after 4! Rachel was so helpful!!! I told her that the only thing worse than a grandma (me) without water is a teenager (my granddaughter) without water.....I could tell that she felt my pain! But it was late in the day and there were no guarantees.

She called me back, almost right away, to say that Lance would be right over. He was here about 3 minutes later. Very polite and professional! He walked the property to assess the situation. Then got to work fixing the problem. He was done in less than an hour!

I am more than impressed with this company! They did a spectacular job and created one very pleased customer!

Thanks to all of you at ALD!

Carol

Mine S.

Are you serious about charging me for the retrieval of your camera, when your technician rip it out of my wall. You guys are a joke. Like I said the worst experience ever dealing with a contractor. People I warn you to stay away from this company and highly suggest you use someone else!!!

R J.

Had Craig come out this last week and check under my sink for a long term moldy smell issue. His base price was $275 to check it out.

After he arrived it took him 5 minutes to locate the problem. It was a simple gap in the sink to countertop that allowed water to drip into the cabinet under the sink area over the years and the leak was never bad enough to notice where the water entered the cabinet.

Since it took him less than 30 minutes to determine the cause of the problem, he was kind enough to knock off $95 off his price. More than fair!

Jacklyn W.

I would highly recommend American Leak Detection. They fit us in to their schedule quickly, showed up on time, and systematically found the leak. They pinpointed the leak to within a couple of inches.

Hopefully I will never have another leak, but if I do, I will definitely call these folks. They were supportive, very professional, and offered a fair price.

NettieM R.

I'd give more stars if could! Nobody could find the leak inside my rental house. My insurance company sent Greg with ALD-Ventura. He quickly and accurately found the leak. I felt he cared about my problem. He took time to listen and help me think through repair possibilities.

Then at 10:30 pm, on a Sat. night, a leak began from my upstairs into my finished garage. I remembered Greg's EXCEPTIONAL SERVICE and EXPERTISE. I immediately called ALD, leaving a message. First thing Sunday morning Greg called me. Being the ethical businessman he is, in spite of my begging, he informed me he couldn't provide service due to my location being out of his service area, That didn't stop him from providing service. Once again, right over the phone, he helped me! Honest, caring, professional, helpful and service oriented are a ""few"" adjectives I'd use to describe Greg of ALD-Ventura. As a person who rarely does reviews, I couldn't recommend him more highly.

Steven R.

I had a leak underground between my well head and fire tank, about 150 feet. No sign of leak aside from water loss. Wesely came out and localized leak in a relatively quick time. Saved me a ton of money and I am very appreciative. Steve R

Nicole R.

Excellent customer service, and get the job done. Greg and his team are always there when we need them, and we appreciate their knowledge and professional work. Choose American Leak Detection for sure!

BB S.

This company is extremely ethical. I was very impressed how they handled a leak I had in my infinity pool. They went out of their way to find the impossible. Andy, the owner came out himself and yes they found the leak which was quite deep in the ground!
He was very reasonable and very professional so I'm writing a review because we are forever grateful!..

If you have a leak anywhere.. either inside your home or outside American Leak Detectors will find it quickly and handle it efficiently!

Sherry S.

American Leak was our ""second opinion"" company when we needed to have a slab leak diagnosed. The professionalism and honesty sold us ..as well as a job well done. We are in an older home & have had 2 additional occasions to use American Leak Detection and they've literally saved the day for us. Like that we are supporting a local company that does a great job.

Kawena G.

STAY AWAY FROM AMERICAN LEAK DETECTION

I read through this company's bad reviews and the company constantly insists it's for a different location THIS ABSOLUTELY PERTAINS TO SANTA BARBARA AND VENTURA AMERICAN LEAK DETECTION!

The reception girls for this company are right down ridiculous. They are rude, condescending, constantly sighing like they were annoyed when I was attempting to give them information about my job. My mother in law's insurance company told me to call them to fix a pipe that had broken off in the wall. I let them know we had a death in the family and she was out of town, i was given authorization to speak on her behalf (they could even check with the insurance company). Listen, i work in the industry and the way i was talked to by whoever the little girl was yesterday and the other girl this morning was eye rolling.

I told the original girl we had zero running water to the home and the insurance adjuster made it known that it was fine to get it fixed ASAP. When i called yesterday to make the original appointment she kept sighing when i was trying to explain the whole thing to her. Then proceeded to tell she had to call and verify and get back to me when they were able to get out there. Fine, perfect do what you need to do. She called me back and informed me that they couldn't come out til Thursday.... Thursday, almost 3 days later. I HAVE ZERO WATER RUNNING TO THE HOME. She says, ""Well that's what we have"" she also said ""they would have to do an assessment first in order to determine what the leak was. I had already told her what the ""leak"" was from, then they would have to come back and fix the problem. The pipe broke off in the freaking wall! The mitigation team came out and knew and obviously I knew exactly what had happen because i was there when the pipe broke in the wall. So I apprehensively scheduled the appointment. I didn't feel good about giving this company any business of mine, or any money (which was being paid by the insurance). Then called to another actual plumber who came out 30 minutes later, same day of me calling him! So strange how quick i was able to resolve this issue in less than a 5 minute call. American Leak Detection is a SCAM, clearly trying to get you for all the money they can get you for. I'm glad i didn't have them come out and try to ""determine the leak"" stay away from they rude, receptionists, and con business practices. If your insurance company recommends them steer clear! I've already made Allstate aware of their bad business practices.