American Leak Detection - Phoenix

Rae S.

I had the opportunity to watch all that was done to find a leak in the driveway as it was sinking. In order to ensure that all areas were checked they used electronic equipment all over the house and found no sounds of leaking water, tubs,, sinks toilet and yard water lines were checked. There were no leaks in our house and none found on the property. Yet our drive way was sunk. It was suggested that we look to our neighbors - THAT was the cause. Our neighbor had long running leak in the back yard, years I guess, it caused the ground to become saturated and our driveway sunk.
fixed now. We were happy for the thorough job and common sense.
Very courteous and clean.

Penny A.

I hired these folks to find and repair a leak in my pool. The leak is fixed, but they totally destroyed my pool surface and plumbing. On their second try, they emptied the pool and left it dry over a hot day, so the surface is now peeling and destroyed. They over-pressurized the pipes in search of leaks, and caused new ones. They told me I needed a new skimmer, which they replaced with the most shoddy workmanship I've ever seen. I won't call them back to fix any of their work - I don't want them anywhere near my pool.

Harold J.

This company came to our home for look for leaks in our pool. They got 2 out of 3 correct--well, sorta. They were about a foot off. We paid them with a check, they cashed it (over charging us along the way), and have followed up with letters asking for payment. Someone in Nevada doesn't know what someone in Arizona is doing. This is not the company to use for pool leaks...try someone else. Bad service, combined with a faulty billing make them a bad choice

Chris B.

Absolutely terrible. $450 to detect a pool leak. Spent 20 minutes at my house and marked a spot. I waited 6 weeks for them to send the report so I could give it to the repair company. No leak within 4 foot radius. Company said 5 foot radius needed and no warranty since it had been more than 30 days. They waited to send me the report till after the warranty expired just in case it was wrong. Negative 5 stars would still be too nice.

S N.

DO NOT USE THIS COMPANY, if I could have given fewer stars I would have. I hired them for pool leak detection. They came out with three crews saying they were not busy and charged close to $400 initially. Said they check all the plumbing and cracks and identified that the leak was at the skimmer. I was frustrated having just replaced the skimmer about a year ago. Regardless I set up the replacement. The work was done in two days which I appreciated and they left saying it won't leak at that place again. Once I filled the pool back up to skimmer level, leaving it down exactly the amount of time I was advised to by the technician. I have an auto filler on my pool and it just kept running. I shut it off and and watched as my pool level continued to drop. I called for them to come back out and was told I would have to pay the close to $400 again for anything other than the skimmer. I asked why since I was told that everything else had been checked and that the skimmer was the leak. I was told very rudely by the customer service REP. that If I want them to check anything else other than their workmanship it will cost the fee. With limited options I agreed to allow them to come check the skimmer and the plumbing again. The customer service representative tried to say that I said I would not pay the fee and unless I agreed she would not schedule this. My wife was listening to the whole conversation and when I told the rep. to listen to the recording since the message said it was being recorded and it would prove that I did not say that. She finally said ""OK you did not say that"" I told her to schedule and if they found something else where I would pay for it. Schedule was set up and I was supposed to receive a call before they came. I did not receive a call nor did my wife. I took my wife to work and came home to find that American Leak Detection was there and had taken a lock off my gate which was mounted inside my property. The gate was wide open and i have two dogs that are free to roam and do not know to stay in the yard if the gates are opened. The technician was getting stuff out of his Van on the street. I rolled my window down, while backing into my garage and asked that the technician close the gate. He started to argue with me and I told him to close the gate and I'll park and we'll discuss the things that went wrong here. The technician said ""you don't want me to check the pool."" I told him if I didn't want him there I would not have scheduled it. I told him that he was suppose to call, he said he did. (Not) I told him although I called for the appointment to enter my yard without my permission is trespassing. With arrogance he again began to explain himself and I told him to just leave. I did curse at him, I don't do easily but I asked him if he had animals and he would not answer multiple times so I told him to leave again. He said he had things in the yard, confirming he was on my property. I told him I didn't care, I went and retrieved the items from the skimmer area never the less and gave it to him, it was an electronic tablet of sorts. This is already to long, so bottom line is I had another company come out and guess what, it is the skimmer again. The registrar of contractors says I have to allow them to try and fix it. INCREDIBLE.

Chris H.

This is the worst, most unprofessional, company I have ever had the misfortune of dealing with, and honestly that's saying something. I am giving zero stars because they shouldn't have people like this dealing with the public. We have a pool leak. I called and specifically asked for an afternoon appointment because I was going to be busy in the morning. They gave me 11-4 and I reluctantly agreed. They showed up at our gate at 9am and started calling me. I wasn't happy about that but I called the technician back. He was totally annoyed and said he was waiting at the gate for a gate code (I had given our gate code when I called and made the appointment). I gave him the gate code. When he and his partner rolled up to the house, they said I hadn't finished the ""paperwork"" they had sent me in email - again, major attitude. I said I hadn't received any paperwork. He argued but said he would have the office send it again. I went inside, the paperwork arrived and I approved it. I went outside and told them I had finished the paperwork and started leading them to the backyard. I said to them that I was sorry I wasn't in a real friendly mood, but that I wasn't very happy with how this service call was going so far. At that, the technician totally lost it. He told me he didn't have to put up with me, that he didn't work for me, he was doing me a favor, etc. I walked inside and they left. I don't even know what to say. Ridiculous company. Ridiculous waste of my time. I should have read the reviews on Google before calling them.

Richard K.

American leak detection repaired the leak in my kitchen drain line going out to the main drain. They did an excellent job with minimum destruction to the existing property. I would like to commend Randy Crum and his crew for the professional,thorough,job that they did. They left the facility in better condition than they
found it. And I appreciate their professionalism and knowledge of what they were doing and the solution to the problem that we had.

Josh H.

Came out for insurance reasons, hired by our company. They turned off our water without telling us. They were extremely rude when asked questions. They left a dirty syringe with a sharp tip on it in our bathroom when we have two little children. They also left our shower head clogged with Teflon tape and we couldn't take a shower. They had to return to fix it. Our shower controls are also loose now and they claim have nothing to do with it and are blaming it on a coincidence. Owner was supposed to reach out. Still waiting... If I could leave no stars, I would.

Kay C.

WOULD ABSOLUTELY RECOMMEND AND WILL USE AGAIN!!

All I can say is OUTSTANDING service!!

This company was absolutely AMAZING in diagnosing our plumbing issue. Our technicians name was Brian Schneider and he was OUTSTANDING! Wonderful customer service, extremely respectful and prompt in diagnosing the issues we had. We had one other company come out prior to Brian and they were through our home warranty plan and my gosh that other company was a JOKE! Brian showed up ready to work even though it was so late in the day, he worked so hard the entire time and found multiple problems that the other company missed completely!!!! If we could give them ten stars thanks to Brian we absolutely would!! Thank you so much!!

We will absolutely be recommending this company and using them in the future if another problem persists!

vanessa m.

I was so happy with my experience with American Leak Detection. They quickly found the problem and got it fixed. Saved me a ton of money on my water bill!