American Leak Detection of Western Washington

Amie M.

I was referred to this company by a plumber. I called, explained that I have a raw sewage smell throughout my entire house and really needed someone out today. After waiting 2 hours and 15 mins I called again and was told someone was going to call me soon, which they finally did. The guy I spoke to said he would recommend a ""smoke test"" and it would be $1500-$1800 - just to find out what the problem might be, not to actually fix it. I said that was insane and he got totally defensive about his pricing and rudely told me I could just call another company and then hung up on me. I did call another company who quoted $825 for the same service and told me to try calling a pest inspector before spending that money.

I see that this company has a lot of good reviews so maybe I just reached the bad apple of the bunch, but it does show that their pricing is way out of line.

Kate S.

They were available next day, Brandon arrived on time & did a great job finding the leak in our water main. Highly recommended.

Terra P.

We have been struggling with a leak for a little over a year. We finally decided to pause our independent hunt for the source and hire an expert.

American Leak Detection was the best decision we made. They arrived right on time for our appointment and we're extremely considerate of my home. It was pouring rain outside and they were thoughtful enough to take their shoes off as they came in and out of the house doing their inspection. They even lowered their ladder down my balcony rather then trekking through the house with the wet ladder.

Their inspection was thoughtful and detailed. They took the time and energy to go through their findings with me and describe the issue and fixes with me. As a woman in my 30s who has had many contractors ignore me or speak down to me I felt really confident in the service and the respect they provided me. They were also very fairly priced.

We will hopefully never have to hire them again but if we have another leak they will be the first people I call.

Jenny B.

So yeah- not the funnest thing to happen ever but American Leak Detection was definitely Johnny on the spot and got us rolling on the road to repair and water again quickly.

A few weeks ago the city sent out a guy checking water meters. He knocked on our door and notified us that we had a ""small to moderate"" leak in our system somewhere. He further explained that we were losing 26 gallons of water per hour?!?! What?!?! That does not sound like just a little leak. Husband and I immediately walked the yard to investigate- no pooling water or obvious signs of a leak beyond the spinning numbers on the meter. Great.

We called our insurance company and they put us in touch with American Leak Detection. They were professional and fast acting from the start - already a good sign. Local office just on the Eastside in Bellevue so they were able to respond quickly and didn't have to drive far (we found out this is rare in the Seattle area.) They sent out Turner and his partner the next day.

They arrived about 10 minutes early and quickly went to work. This is a well oiled team that communicate well and seem to anticipate each other's thoughts easily. This was essential as the duo walked the yard looking and listening for the wayward water leak.

The process was pretty fascinating to watch. I was wondering how they would find a water leak in the pouring rain, this is the Pacific Northwest after all. We'd already shut the water off so they filled the pipes with air, then waited a few minutes for the rain to settle down. They then walked the yard poking a large 6 ft + pole in the ground. Together with a device and headphones they could hear underground and we're listening for air bubbles.

Once the general leak area was determined (in the lawn) - they spray painted it with the words ""Leak Area"" in big blue letters. The area was about 8 - 10 ft in diameter. So not exact but enough to dig. Fast forward a couple of days and hours or digging- we found the water leak in the center of where American Leak Detection marked it. Spot on!

The whole detection appointment was about an hour and half tops from start to finish with cleanup. They came out quickly, were very efficient and did a great job. Bonus points as the guys were especially kind and polite when different neighbors popped by several times to see what the commotion was. Don't get me wrong: if we ever have another water leak issue- I wouldn't hesitate to call American Leak Detection. But all things considered, I hope we never have to talk with them again! Ha!

Larry W.

After phoning for appointment, service was prompt, professional and efficient. Charlie did an excellent job!
Highly recommend

David L.

Courteous, fast, and detected the leak problem right away. I would give them 5 stars out of 5.

Betty K.

We had a leak in the water line going into the house. We were out of state and our neighbor gave us the reco for ALD. They were very courteous and helpful-coming out ASAP and worked with our neighbor to locate the leak so a plumber could come out. The plumber had some difficulty since the pipe was located very deeply in the ground. He called ALD and they came out again ( no charge!) to assist the plumber.
This is a great company with very good people. I would highly recommend them.

Dean S.

We had the main water line leak and were without water to our home. I Need A Plumber Now (Also a 5 star company) came out right away and after some digging decided it would be cheaper to have a leak locator instead of paying them by the hour to keep digging. Water travels in mysterious ways underground. Brandon arrive just a few hours after I called, located the leak to within 6"", and viola! Less than 24 hours later we were back in business. I strongly recommend you contact American Leak Detection any time you have a pending underground disaster!

Lauren F.

They were on time, quick and honest. Brad had great communication with me, he called to verify appt time and he answered all my questions afterwards. I was charged exactly what I was quoted. Hopefully I don't have to call them again but at least I know I'll be treated well if I do

Jason G.

We had a leak from our heating system in a wall. Curtis called and walked me through how to search for the leak on my own before our scheduled appointment the next day. He did such a good job helping me, I ended up cancelling my appointment. He still called back to say that he was glad he could help. Amazingly friendly and responsive service.