American Leak Detection of Western Washington

S.P. B.

When your ceiling is leaking and it's raining outside in Seattle you need help. I called this company and spoke to a receptionist who told me to call my insurance company first before scheduling with there company and then to call her back and she would schedule the appointment for me asap. I told her how urgent it was she never told me they were booked out for two weeks at that call, she made me think I could hire this company to help me in my crisis. Once I had my claim # I called back and no one returned any of my calls on 1/22/19- on 1/23/19 I finally reached the same receptionist at 11:55 a.m. and she said sorry ma'am we are booked out for two weeks. Why didn't she tell me that yesterday? When I asked her that, ""why didn't you tell me yesterday that you were booked out and we wouldn't be able to come out to your home for two weeks"", her response was: ""It never came up in our conversation""? Really my roof is leaking, you don't think that is an urgent issue? Now I am two days into this crisis with a leaking roof damaging the property and no one set up to come out and look at and access my damage issues. This is horrible that this company would have someone so insensitive working there front desk. Leaks in a home are serious and can be costly. I would NEVER RECOMMEND THIS COMPANY TO ANY OF MY CLIENTS OR ANYONE IN AN URGENT SITUATION. Very poor customer service. I hope someone who owns this company reviews this and makes some changes in their staff. In the meantime I am losing two days of work just trying to find a company to access the damage.

LE S.

Brandon from American Leak Detection was great! He had to make two trips to find the leak in our pool but he located the problem and referred us to a pool repair specialist that fixed the leak. He was always very courteous and explained every step of the process. Awesome service and very professional!!

Avi G.

These guys were just awesome. I had been dealing with a leak for 2.5 months and 30+ different appointments with contractors, and the real issue hadn't been found. Finally our builder called Sean from ALD, and he quickly found the problem. Not only that, but Sean followed thru by giving precise instructions to the plumbers and the builder on his findings, and then he stayed in touch for a few extra weeks while we performed subsequent tests to verify after the source of the leak had been fixed. Sean clearly wanted to ensure that we had a great experience as homeowners dealing with a difficult situation, and he made sure the issue was fixed properly so that we didn't have another problem down the road.

Sarah B.

We own and operate an irrigation company in Pierce County. These guys are the ONLY leak detectors we refer our customers to. We have used 2 other companies in the past and By Far These guys are great at customer service, fair at pricing (even when they have to return) and we have never had them say they could not find a leak.
Others in past charge for a return trip. Not these guys. They stand by their pricing and their leak detecting.

Scott H.

These guys are just plain great. I had the hardest time getting anyone else to even return my phone calls and when they did they were so arrogant that I was turned off. Then a contractor friend turned me on to Curtis and the folks at ALD NW. The same day I called Jacob showed up. My appointment time frame was between 2:00-4:00 and at 1:45 Jacob called to say he was 13 minutes out.
He was super professional and very friendly. He jumped right into action and in about 20 minutes had the leak location clearly marked....and it proved he was spot on.
I'm already spreading the word and as an Architect I have a ton of connections.
Use these folks and I almost gaurantee you will not be disappointed.

Amie M.

I was referred to this company by a plumber. I called, explained that I have a raw sewage smell throughout my entire house and really needed someone out today. After waiting 2 hours and 15 mins I called again and was told someone was going to call me soon, which they finally did. The guy I spoke to said he would recommend a ""smoke test"" and it would be $1500-$1800 - just to find out what the problem might be, not to actually fix it. I said that was insane and he got totally defensive about his pricing and rudely told me I could just call another company and then hung up on me. I did call another company who quoted $825 for the same service and told me to try calling a pest inspector before spending that money.

I see that this company has a lot of good reviews so maybe I just reached the bad apple of the bunch, but it does show that their pricing is way out of line.

Kate S.

They were available next day, Brandon arrived on time & did a great job finding the leak in our water main. Highly recommended.

Terra P.

We have been struggling with a leak for a little over a year. We finally decided to pause our independent hunt for the source and hire an expert.

American Leak Detection was the best decision we made. They arrived right on time for our appointment and we're extremely considerate of my home. It was pouring rain outside and they were thoughtful enough to take their shoes off as they came in and out of the house doing their inspection. They even lowered their ladder down my balcony rather then trekking through the house with the wet ladder.

Their inspection was thoughtful and detailed. They took the time and energy to go through their findings with me and describe the issue and fixes with me. As a woman in my 30s who has had many contractors ignore me or speak down to me I felt really confident in the service and the respect they provided me. They were also very fairly priced.

We will hopefully never have to hire them again but if we have another leak they will be the first people I call.

Jenny B.

So yeah- not the funnest thing to happen ever but American Leak Detection was definitely Johnny on the spot and got us rolling on the road to repair and water again quickly.

A few weeks ago the city sent out a guy checking water meters. He knocked on our door and notified us that we had a ""small to moderate"" leak in our system somewhere. He further explained that we were losing 26 gallons of water per hour?!?! What?!?! That does not sound like just a little leak. Husband and I immediately walked the yard to investigate- no pooling water or obvious signs of a leak beyond the spinning numbers on the meter. Great.

We called our insurance company and they put us in touch with American Leak Detection. They were professional and fast acting from the start - already a good sign. Local office just on the Eastside in Bellevue so they were able to respond quickly and didn't have to drive far (we found out this is rare in the Seattle area.) They sent out Turner and his partner the next day.

They arrived about 10 minutes early and quickly went to work. This is a well oiled team that communicate well and seem to anticipate each other's thoughts easily. This was essential as the duo walked the yard looking and listening for the wayward water leak.

The process was pretty fascinating to watch. I was wondering how they would find a water leak in the pouring rain, this is the Pacific Northwest after all. We'd already shut the water off so they filled the pipes with air, then waited a few minutes for the rain to settle down. They then walked the yard poking a large 6 ft + pole in the ground. Together with a device and headphones they could hear underground and we're listening for air bubbles.

Once the general leak area was determined (in the lawn) - they spray painted it with the words ""Leak Area"" in big blue letters. The area was about 8 - 10 ft in diameter. So not exact but enough to dig. Fast forward a couple of days and hours or digging- we found the water leak in the center of where American Leak Detection marked it. Spot on!

The whole detection appointment was about an hour and half tops from start to finish with cleanup. They came out quickly, were very efficient and did a great job. Bonus points as the guys were especially kind and polite when different neighbors popped by several times to see what the commotion was. Don't get me wrong: if we ever have another water leak issue- I wouldn't hesitate to call American Leak Detection. But all things considered, I hope we never have to talk with them again! Ha!

Larry W.

After phoning for appointment, service was prompt, professional and efficient. Charlie did an excellent job!
Highly recommend