American Leak Detection of South San Diego

Mehran I.

These guys came to my house on a rainy day to find the under ground leak . they could not find the leak and blame the rain for it. They told me to replace a valve and if I called them within 30 days it will com and test the pipes for free .When I call them back to come and retest they said they will charge me again even though it was their own fault that they came on a rainy day. I don't trust these guys. Be very careful about these guys. They lie. They are out there to rip you off

Howard B.

We had a leak in our skimmer of an Anthony pool that was probably 50 years old. We had another company come out and did a pressure test and was going to send someone out to give us an estimate to repair, but he never showed up. I called Michelle with American Leak Detection who sent out Alfredo who put a camera down the skimmer and found the leaks in the copper pipe that turned into plastic pipe further down. He was very knowledgeable and took his time to explain everything to my wife and I. Michelle sent us an estimate right away. Alfredo said we didn't have to drain the pool and don't trust anyone who says so and wants to do more than replace the skimmer. We did our due diligence and found their pricing to be reasonable and we insisted that Alfredo do the work. We even waited a month for him. He came out, drained to below the skimmer, and did the entire repair in one day. It looks great and came with a five year warranty. I highly recommend them to anyone with a pool leak.

Charlotte M.

Do not use them if part of an insurance claim. They don't care about protecting you or your home and investment, they care about protecting the insurance company. They actually bullied my realtor and I together over the phone and then actually asked us why we were bothering to even file an insurance claim. California has strict insurance laws and I don't think they follow them.

Henry F.

I hired American Leak Detection to check my pool for leaks as I am about to start a major pool remodel and wanted to make sure of the integrity of the pool plumbing and structure.

Tim, the technician, came out and did a fantastic job. He was very thorough and took the time to explain and answer any questions I had.

He pressure tested all the plumbing (everything is ok!) and found a couple of cracks/leaks in the pool and skimmer. I received a detailed report of his findings.

When the technician left, he forgot to refill the spa and I could not, for the life of me, figure out how to refill the spa. Typically, I just click the waterfall button on my controller and it just works. Apparently, it was stuck in some weird state.

I called the technician and he tried to talk me through how to remedy the situation. When I was still unable to, he came back and restored it.

Normally, I would take one star away for this, but the technician and the company took immediate action to remedy. In addition, Tim the technician is such a nice guy and he even labelled all the parts of my pool plumbing so that I could troubleshoot it myself next time.

Overall, I would definitely recommend this company. The cost is reasonable.

Regina Manzon M.

I'm very shocked seeing the questionable reviews here! I had such a great experience personally!

We purchased our house ""AS IS"" in November, and I'm a first time pool owner so I had no idea what I was doing!

It's s been 3 months and thousands spent of different pool companies coming out telling me different things about why my pool isn't working including the pump is broken ($10k fix), the skimmer needs to be replaced ($3k fix), there must be a crack in a drain under the pool and you're gonna need to break through concrete, etc etc.

Finally I got these guys out (Alfredo) and I'm so grateful I did! He stuck a camera down the drain and immediately found the issue- a pine cone and a bunch of leaves stuck inside the drain. They cleared it same day and my pool was working!! Yay!! So happy. I'm so grateful. Thank you thank you thank you!!

Judi G.

Kind of difficult to schedule the service, contacted them several times to get an appointment, hence 4 stars. Once scheduled, they were one time, very thorough and showed me where leak was located. The cost was reasonable. A few days later I received the report.

Carlos C.

Extremely disappointed in the customer service I received. First of all, I asked the company to do a complete leak inspection of my pool. They claimed I have high evaporation due to wind. It has been raining, so I am unsure how they were able to test my pool. Secondly, they did not turn ""on"" my pool auto refill system (when they turned it off). I told them I would be out of town. Finally, I asked them to call me to give an update, and they did not. However, they were prompt to send me a $125 bill.

Kate M.

This company is absolutely worth the price. Michelle is wonderful to work with. She is extremely knowledgeable and walked me through the process of what to expect before they came out for the leak detection on my pool. She even gave me some tips and things to try before spending the money on their leak detection. Alfredo is THE BEST. I've used this company twice now. The first was a couple years ago when they found the source of a leak under my rock fountain that's attached to my pool. They did such a great job that I called them last week when my pool was losing water. Alfredo came back out and pressure tested my pool lines and was able to find the leak within about 30-45 minutes. He's kind, professional, honorable and trustworthy. I would highly recommend this company. Great people. Knowledgeable, trustworthy staff. You'd be hard pressed to find an agency as good as this one.

Cameron P.

Called due to a possible leak. Our technician was John M. and he quickly identified it not be a leak but instead pipes rubbing due to not being strapped down properly. He was very professional and informative on what our options were. The testing process is non invasive and I would definitely recommend them! POMPT, HONEST AND PROFESSIONAL!

Blake W.

I was going to cancel our service at this company due to the customer service representative, Michele, who is unprofessional and I agree with a previous reviewer that I don't think she likes her job very much. On two separate occasions, she has provided me with advice that is contrary to the advice of the leak detection specialist, Alfredo. Her emails are blunt. Speaking with her on the phone it's not pleasant. On the morning I was going to cancel, she called and notified me that Alfredo was actually on his way over to fix the pool skimmer. So rather than have to deal with an entirely new company and wait for estimate and then fixing, I just decided to go ahead and let Alfredo fix it. Alfredo was excellent and is the reason that this company is getting three stars instead of one. Another positive about this company was that they were $500 less than the number one yelper. So I would continue to recommend this company based on service, however I think they should transfer Michele or get her some customer service training.