American Leak Detection of Palm Springs

Charboneau L.

I called American Leak Detection and use them for all my plumbing needs. I have used them twice for my parents home in Desert Springs and once again for one of my houses in Thousand Palm. I have used Cody to help identify a leak in the wall for my parents home and he fixed it for a really good price. He even stayed late one night to fix it and didn't charge my parents overtime. About a year later, my parents pool was having some issues so I called them again and Edward came out and gave an honest opinion and gave his recommendations and ever since then the pool is running great and looks great. Lastly, I had a leak at my place a few months back and we were going back and forth with different contractors and plumbers and it was just a nightmare dealing with Insurance companies. Finally I gave American Leak Detection a call, and they sent Edward and he came out and he found in 40 minutes what two plumbers couldn't find in 3 months. It was a shower enclosure leak from my master bathroom upstairs when everyone else was telling me it was a shower pan leak. I had the contractor come out and fix what Edward recommended and that was the end of that. Bottom line is this: I have been around the block when it comes to leaks and I know how frustrating they are to deal with but I can't say anything bad about this company. American Leak Detection has proven time and time again to provide quality service at a reasonable price. I won't call any other plumber ever. You get what you pay for and I'd rather pay a little bit extra to go with a company that is going to find your problem right the first time. Thanks ALD. I highly recommend Edward, Arnold and especially Cody. Thanks again!

Jonelle S.

We just had a horrible experience with American Leak Detection of Palm Springs. When we made the appointment, the customer service rep never told us that we had to heat our Spa prior to the appointment. When the ""technician"" came, he refused to get in the Spa because it was too cold and that we were told to heat the Spa before his arrival. This did not happen. My husband asked the technician if he had a wet suit. He said he was going to get one tomorrow. What? We then turned the heater to the Spa on. The technician said he would come back at 1:30. The customer service rep called less than half an hour later saying that the technician would NOT be coming back and that we would need to set up another appointment. We will. With another company.

P M.

Edward the technician provide exceptional service. He was prompt, courtesy and very patient with explaining the issue and the process to repair my leak. I have and would recommend American Leak Detection to all that need plumbing repairs done. Thank you

Dick H.

The team came out to determine why my spa was losing water. They have several ways to tell, each a bit more expensive than the last. I was not able to have them go ""all in"", but i did need to find out where the water was going. They did some simple tests, determined the likely leak and patched it with a type of caulking compound. They would not guarantee that they had fixed the issue, nor that it would last, but they also didn't charge very much. It is now almost a year later and the spa has not leaked since. i know that at some point i will have to have the real fix done, but for now, this is working just fine.

Brenda B.

We were extremely pleased with the service and professionalism of American Leak Detection. We knew (from a plumber) that we had a leak somewhere between 2 apartments. Our plumber recommended that we contact American Leak detection to pin point the leak.

My first contact was with Miriam. She is a perfect ambassador for the company. She took the time to explain the process to me and showed concern for our situation. Since the leak involved tenants and separate units, Miriam did everything possible to send her technicians to the property as quickly as possible.

The technicians arrived on time. They located the leak and were able to make all repairs the same day. They were polite and extremely professional.

I would highly recommend American Leak Detection.

Carmona V.

So apparently if you call them out and it turns out the leak is not caused by plumbing issues you pay $250 for them to tell you that and refer you to someone who can fix it. I think it's absurd and a waste of time, unfortunately it's also something that would've been required under home warranty I'm sure but it's an inconvenience to have to pay out of pocket that kind of money to only be told, ""we don't fix it if it isn't a ""real"" leak. Now I have to pay someone else to come look at the leak caused the shower doors... hopefully they don't have to refer me to someone else.

Brian S.

Unfortunately I received a $2600 quote to repair a return line in my pool from Dan at American Leak Detection after waiting a week for the estimate and having already paid $380 for the location of the leak source. One phone call to another company and HAD ALL NEW return lines installed for $850.

Did I mention the leak wasn't even where they said it Was!

Carolyn R.

I can't say enough good things about their service! We had a slab leak that flooded the master bedroom and they came as quickly as they could and then rearranged their work schedule so the repair could be made and we could once again have water turned on. The workmen were professional and efficient. I hope I never have to use that kind of service again but if so, they are he best.

R. P.

Beware. I had them come detect a leak which turned out to be at the water spigot in front of the house. $250 to locate the leak which is fine, but when asked how much to fix it, $950! In shock, I asked if that was in addition to the locate fee or if that number include the location fee. It was in addition. Okay, so $1200 to locate, dig 18 inchs down, cut a pvc pipe, and glue in section up to the elbow. I was so shocked that I called another plumbing company who came right out and told me that the location of the leak could have been located without the special equipment simply by moving the dirt right in front of the spigot which was wet. All said and done the honest, ethical plumber fixed the leak for less money than American Leak detector charged to locate the leak. Please, if I can save anyone from this company ripping them off, my job is done.

Nikki K.

Used them because of their very proud and bold advertised guarantee of their work. They charged us $425 to come out--found a slight leak in the filter to spa conduit--epoxied it. Thought it was steep for such a small fix but the one year guarantee I figured was a good insurance policy with a busy vacation rental. So when the spa was losing copious amounts of water after a few months I called to have them follow up on the service. I was told they would have someone out soon--but the tech they originally used was ""no longer with the company"" so the office woman needed to find another technician to come out. I did not hear back for two weeks so I called and left a vm. No return call. After two more weeks (now a month). I called again. And was just told that they, in fact, only guarantee ""that sort of repair"" for 30 days so they would be happy to send someone but we would ave to pay again. Another $425 for something the handyman would do for us for $40--no thanks. READ THEIR FINE PRINT not their big bold advertising words.