American Leak Detection of Palm Springs

Don S.

I hired ALD to locate a substantial leak in my pool and they never found the leak only said there was one. They charged me for two visits and never identified the leak! Wasted money as we knew it was leaking and they said they would find it.

Joe H.

Zero value for me. Tech did spent time looking for my pool leak. Finally said that it was under the flagstone at the spa. He wrote up a very professional looking report. Too bad it was wrong. I had the flagstone broken out, dug down, exposed all plumbing, absolutely no leak where he indicated.
Over $600 and nothing found, no improvement. Did not take the time to pressure test the plumbing. Seems like it would be a routine procedure for leak detection. I would recommend only hiring under the condition that payment is earned only when leak is actually found.

Andrew T.

Tech charged good money but failed to detect the leak. Asked my older parents to call him everyday to see if the water had stopped and where he indicated the source of the the leak was totally wrong. To come back out they wanted to charge more money.

Travis S.

Ken was amazing! Came out right on time and was very thorough. Found my problem with ease and recommended various options for solutions. Really impressed at his professionalism, knowledge, and very friendly!

James Z.

We had this company come out to our home in Rancho Mirage recently to locate a leak in our pool & spa. We spent over $900 in tests & several hundred dollars in gas bills to heat the pool & spa & they have been unable to locate the leak(s). Now their management refuses to discuss the situation with me which is very frustrating. Their customer service is poor & their follow up is virtually non-existent. Do yourself a favor & avoid this company !

Raymond J.

Luis, leak tech, was excellent. Office support staff POOR, non-communicative, Yannely A. Suggest Luis seek new employment which merits his professionalism.

Oroma N.

Leaking pool. ALD diagnosis: leaking pipes between pool and pool equipment. Excavation showed dry, intact pipes. Real diagnosis: leak into pool light and wall between spa and pool. Cost to me $1,250 for excavation that ALD will not refund. I gave 2 stars as unlike some people, ALD did refund the leak detection fee.

Beth S.

I initiated an insurance claim due to an apparent water leak and wall damage (opened up with a 4-inch hole. My insurance co. hired ALD to diagnose the issue. Diagnosis: Upstairs toilet seal needs replacing.
Hired a plumber to do the work. REAL Diagnosis: MULTIPLE water leaks in the pipes right behind the hole in the wall which ALD didn't bother to open up to even check. Toilet seal was replaced for nothing because the plumber relied on ALD's diagnosis. Cost will be over $2000, plus the cost of drywall repair.
Thanks ALD. Please don't ever come back again.

Suren B.

First of all the company is at its top of professionalism . They guys Luis and J were super. They got the job done right way and very professionally. I recommend them for any of you pool and spa issues. Will definitely recommend

Melinda M.

i highly recommend this company. Ron and Wally were awesome !! They came out within an hour of making the appointment. They were professional, thorough, and super helpful.! I couldn't have asked for better service , especially when everyone is so busy at this time.