American Leak Detection of Palm Springs

Oroma N.

Leaking pool. ALD diagnosis: leaking pipes between pool and pool equipment. Excavation showed dry, intact pipes. Real diagnosis: leak into pool light and wall between spa and pool. Cost to me $1,250 for excavation that ALD will not refund. I gave 2 stars as unlike some people, ALD did refund the leak detection fee.

Beth S.

I initiated an insurance claim due to an apparent water leak and wall damage (opened up with a 4-inch hole. My insurance co. hired ALD to diagnose the issue. Diagnosis: Upstairs toilet seal needs replacing.
Hired a plumber to do the work. REAL Diagnosis: MULTIPLE water leaks in the pipes right behind the hole in the wall which ALD didn't bother to open up to even check. Toilet seal was replaced for nothing because the plumber relied on ALD's diagnosis. Cost will be over $2000, plus the cost of drywall repair.
Thanks ALD. Please don't ever come back again.

Suren B.

First of all the company is at its top of professionalism . They guys Luis and J were super. They got the job done right way and very professionally. I recommend them for any of you pool and spa issues. Will definitely recommend

Melinda M.

i highly recommend this company. Ron and Wally were awesome !! They came out within an hour of making the appointment. They were professional, thorough, and super helpful.! I couldn't have asked for better service , especially when everyone is so busy at this time.

Bob S.

I had a pretty sizable leak somewhere in my in-ground spa. I had a compant come out and they couldn't find it. A couple months later my water billed tripled so I got a recommendation for American Leak Detection. They came over 30 minutes after I called, explained their prices and went to work. They found the leak in about an hour after being in the freezing water for half that time. They're not the cheapest, but then you get what you pay for. The invoice is done digitally by email and when I received it, it didn't show the payment by check I made the day of service. I emailed the company and within 30 minutes I had the answer why. They send the ""paid"" invoice when the check clears. Great customer service for me!

Alicia M.

We highly recommend American Leak for your leak detection needs. They were professional from the moment the scheduling office was contacted to the research by the leak detection specialist to the repairs made by plumbing technicians. Ron and Luis, their plumbing repair technicians were friendly and knowledgeable and completed the plumbing repairs with efficiency and expertise. They utilized a plumbing repair technique that kept the drywall damage to a bear minimum. For that we are very grateful. American Leak Detection was recommended by our insurance company and now we recommend them too.

Hoot and Alicia

Kathy L.

This company is great! The leak specialist David came out and was absolutely great. He explained everything he was doing step by step and showed me how he would know if there was a leak. Once he found where the leak was coming from he showed me so I would have no doubt I had a leak. As a woman I am always concerned about getting people that are honest when I need something done to my home. I felt for sure David was someone I could trust. The cost for the repair I needed was very reasonable. I highly recommend this company.
Kathy

Josh M.

I would like to first start of by saying my home was completely soaked with water on the floors of my interior, my concern was I did not know where the water was coming from, (if happened after the super heavy rains we had this past winter) so my neighbor who discovered this un-forseen nightmare quickly told me to call American Leak Detection because she had used them in the past and she graciously explained how amazing this company was...so without delay I phoned and I was happy to hear that Miriam picked up the phone, I could understand her perfectly and she listened to my concern and assured me that she would have someone out promptly to investigate my unpleasant issue. Within a day a gentleman showed up named Shane showed up and greeted himself and began to investigate the cause of the water intrusion. He checked the Roof, pluming pressure, out city water pressure for my home and all these items checked out to be ok, (so now I am really confused) a complete inspection and no detection of water entry. Shane's findings were good to the point that we had no internal issues with the pluming or roofing (which by the way because of this water I had the roofer's come out twice prior to American Leak Detection's arrival because I thought the water was coming from my roof) of course the roofing company charged me a fee for (so call fixing my roof, which I was told by the roof inspectors prior to buying home that the roof was ok). So frustrated with not knowing where this problem was originating from I once again called American Leak Detection and asked if I can have a more senior inspector come out and perhaps may have additional insight to the situation. American Leak Detection was so professional and understanding to my unpleasant and confusing problem they responded promptly and sent out a gentleman name Leon (who was completely wonderful) Leon with the permission of our neighbors went and investigated the joint wall connecting my property to my next door neighbor and his findings were that the SLAB of my neighbors home sits higher than my slab (causing water to drain from next door INTO my home causing flooding and water damage. I was so happy that American Leak Detection sent Leon out to do an additional investigation, it proves a second option is always advised, thank you for helping us find the cause of our un invited issue. I would recommend American Leak Detection to anyone experiencing issue with Leaks, no matter what the origin. If you call, expect to be greeted with a warm and welcome hello from either Veronica or Miriam two amazing and people who believe in providing the best customer service possible. Thank you American Leak Detection for being there for home owners like myself. You are truly 5 Stars.... (Tim also concurs with this message, Great job American Leak Detection)

Terri G.

This company (American Leak Detection) just rescheduled for a second time. It has been almost a full month since I initially phoned them. They require paperwork to be signed, but don't seem to be able to live up to their appointment obligations. They were a serious waste of time.

Rema R.

American leak detection did such a phenomenal job at our home. We could not be happier. Their team showed up on time, worked hard and were fair regarding their prices. They walked me through what they were doing as they were doing it and helped me understand the results. This is a wonderful, honest organization and I would highly recommend reaching out to them first before anyone else. I wish I could give you more stars! Thanks again