American Leak Detection of Northwest Los Angeles County

John G.

This is the second time we have used ALD to find and fix a leak in our 65-year old pool and it was a breeze both times. This review is for this repair in August 2021. Paul P. came out and ran the complete test of our pool and found two leaks, one we were aware of and one we were not, as well as other cracks that were not leaking but rather superficial. He submitted his report and an estimate was provided.
We felt the estimate was more than fair and scheduled the repair. Paul P. returned and completed the repair in one day. Once finished, he told us what to expect from the repair, when we could refill our pool and what to watch for. Usually, when workers leave, your place has debris or it's in the same situation as before. Paul made our place better. He had used our hose for cleaning and when he was done, he rolled it since it was in a pile previously. Who does that anymore? Above and beyond. Thank you!

Robert C.

Basically flushed $450 dollars faster than my pool continues to leak!! They came out once and made the claim it was the jacuzzi that drains into the pool. After shutting off pool for days and doing bucket test, the pool clearly leaks water faster than jacuzzi. They came out again after I called with my concerns and this time diagnosed the problem near the stairs exiting the pool and marked the adjacent concrete. I placed dye in this area where there was a noticeable crack at the tile and pool junction and no leak was there. Eventually we patched this area and replaced some broken tiles after draining the pool and of course, it's still leaking!! No surprises.

Save your money this is a chain that has no skin in the game. I think they hire people with no experience and your out $450.

Stan J.

American Leak Detection is a franchise company. This branch has only one decent technician: If you don't get lucky and get him assigned to your case, you are flushing your money away. The office staff is slow to respond. You may have to leave two or three messages, but why when another vendor will care more. My experiences left me with the same opinion as Aida C who wrote ""Stop and look elsewhere! Sadly this company doesn't really seem to care about finding leaks only about collecting their money"". I believe that a service company should equally care about both.

Vitali H.

Pool had a leak, last year, they came to check the leaks for $475, recommended repairs w epoxy for an additional $350, which I paid, and 9 months later the pool started loosing water again and spa was draining to the pool is. Called them, and paid $475 again, and they fixed the same place again and advised me to change the check valve in the spa to correct the problem of emptying to the pool. I called them 30 days later since the spa started emptying back to the pool.

The woman on the phone told me that since I am under warranty, she will send the technician again, but beware-if they find out that this is a valve or other problem, I have to pay $ 200 service fee. She would not let me talk and started telling at me on the phone. At the end I gave up and told her that I will take my business somewhere else.

I think it was her , not the company that made me give up. Very unpleasant.

Sherry S.

Thanks to owner Greg, we were quickly able to assess slab leak & get repair. Very efficient and professional. Love that he's a Navy veteran who purchased the business a little while ago & working on turning it around.

Madelin C.

The guy came out in time within the window they gave me. He was clean and nice. Explained the steps he was doing. Found the issue of where my leak is coming from. I am very happy I had them come out. This saves me a lot of money and trouble. I highly recommend using them. Very professional and reasonable. Thanks guys.

Fernando C.

I used them back in April 2019 to find a leak that I was having in my Koi pond. They showed up on time and first did a test to make sure that there was not a leak in the drain or return back to the pond. The told me that there was not a leak in the pipes and that they would have to go in the water and do a dye test to find a crack in the concrete. They spent about 45 minutes in the water and were not able to find the leak. The cost for this was $350.
Even though originally told me to fill up the pond to the intended top level before my appointment, they now told me to let it drain until it stopped leaking so they could investigate further and that I only had 30 days to call them back. Since the pond is 3000 gallons, it took 45 days to drain back to the original spot. I called them but they told me it would cost me another $250 to come out and check again.
I just wanted it fixed so I called them the week after but I never got a call back. I also called the employee who originally came out and he also never called me back.
I decided to put spend $600 and put a coat of Pond Armor myself on the pond since American Leak Detection claimed it was in the concrete, but it continued to leak.
I decided to test the drains myself and ended up doing three tests with a few 2 inch stoppers. I determined that one of the pvc fittings in one of the drain had a 1/4 inch gap. I bought a $5 container of JD Weld epoxy for pvc, and the next day I did not have a leak anymore.

7 months later, I finally fixed my pond but I spent extra money based on American Leak Detection steering me in the wrong direction. The leak was in the drain and that was the first thing they ruled out. I also feel that they charged me even though they never found the leak in the first place. I can't recommend them .

Aida C.

Stop and look elsewhere! Sadly this company doesn't really seem to care about finding leaks only about collecting their money. The technician who came out today didn't even stay a full hour, most of it was spent unloading tools and filling out paper work in his truck which I guess they count as part of the 1 hour. We were then charged for an hour and a half iao $425 only to not have been able to find the source of the leak. They couldn't even begin to tell us where the leak could be and just hypothesized. It would be $195 an hour if he came out again. But at this point we are extremely disappointed. We trusted this company in a desperate effort to find the source of the problem and they only took advantage that.

Chad M.

This place is a TOTAL SCAM and handle themselves embarrassingly unprofessional. DO NOT CALL THEM! I still have a voicemail left by their loser technician calling me a ""pus*y"" and ""f**king asshole"" after showing up to the job stoned and nearly fell into the pool. Their ill-tempered office manager Sheila Busheri called yelling at me that the pool wasn't full enough to check for leaks and ""what part of her instructions didn't I understand."" She tried charging us for the visit after doing NOTHING then hung up on me when I explained the pool was just serviced and cleaned yesterday. In other words, the LEAK COMPANY was pissed that the pool was leaking!??? Awful company and rude staff - STAY AWAY!

Erica C.

Called American Leak Detection and received same day inspection. Paul P. their field field tech showed up o schedule and was friendly, nice and extremely professional. He did a thorough inspection downstairs where water was dripping as well as upstairs bathroom area (shower, tub, toilet, sink) and outside stucco, water heater. We were relieved to know the problem and hope that once report gets drafted and sent to insurance ASAP we will be able to move forward with repairs. No hot water is no fun. But happy we used American Leak Detection.