American Leak Detection of Dallas

Amy D.

We had Horacio Gonzalez come and try to pin point a leak in our bathroom. He basically spent about 2 minutes looking at our bathroom and said he found the VERY obvious leak and looked no more ( even though there was more leaking but whatever) charged us a CRAZY fee and made condescending remarks to me several times. Would never use this company again and I feel we would 100% taken advantage of. He literally did NOTHING and I spend hundreds of dollars.

Jennifer B.

I honestly cannot say enough amazing things about American Leak Detection of Dallas. They were recommended to us from USAA to help with a slab leak in our home. Over the next several weeks, Marcus and his team, arrived on time, worked extremely hard and explained the process to me in a clear and kind way. Given that we were living in a construction zone with holes in our floor and tunnels under our house and a toddler running around, they worked so hard to get everything completed quickly and really took time to clean up every day. If you are looking for an honest company with a team of people who really care, I highly recommend American Leak Detection of Dallas.

Don K.

I had a suspected slab leak and contacted American up front. They quoted me $295 to locate the leak, guaranteed.
When the technicians arrived, I explained my suspicions. They proceeded to run a test of the incoming water line and determined there was no leak. They did the same with the outgoing sewer line and also determined there was no leak. Total time - about 40 minutes.
Let's see, $295 for 40 minutes. I can hire most attorneys in DFW for less than that. If you use them, see if they will quote you a minimum fee for the initial tests.

Kristine A.

ALD has been great to us. I'd recommend them over and over again. It's amazing how they can find the exact area the leak is coming from then fix it. We will continue to use them and recommend to family and friends!!!

Tim E.

I'm the house manager for a property in north Dallas where American Leak Detection did a great job in not only detecting the leak(s), but repairing them as well. The technician, Justin Sweetman, was extremely professional, communicative and competent throughout the whole process. After the leak was detected by Justin, he outlined our options and then did an excellent job of managing the project himself, always delivering what he promised, and then some. There were some unexpected turns, but he handled all smoothly, keeping me apprised at every step. He also interacted very well with the homeowners, earning their confidence, which was a big plus. I must also mention that the job entailed extensive tunneling under the slab and the excavation crew was equally professional, hard-working and got their portion done ahead of schedule. I highly recommend ALD and Justin Sweetman.

Mike C.

Called American Leak Detection regarding possible slab leak. Justin Sweetman responded to my house and diagnosed the problem, very professional and knowledgeable. He recommended tunneling under slab to mitigate interior damage. He scheduled the two-day repair and was on-hand during the process to fix the problem. I was impressed with Justin and his crew and they way they handled what turned out to be a complicated repair, still within the time he had estimated. Justin was able to explain the repair process and reassure that the problem was solved. They worked in conjunction with my insurance company, and that was a smooth process as well. They offer a warranty on their work. I feel very comfortable in giving them the highest rating possible and commend Justin Sweetman as a great company representative.

Scott R.

ALD Dallas Texas

ALD ran past their 1 hr appointment window. No call regarding expected arrival time. At 15 minutes beyond I called and inquired and was told technician had to make a stop and would arrive within 15-30 minutes. After 30 minutes I called again and told the customer service rep that they had in essence cancelled this appointment as I could no longer wait for their arrival, 45 minutes after appointment window end and 1:45 after start.

Customer service is very poor in communication. They should own "setting the customer's expectation" and strive to exceed. I had to call and inquire twice about the no-show. They also utilized an "optimized" scheduling program that optimizes their time and travel and not the customers needs in terms of scheduling time away from work. I cannot wait 18 hours before you tell me my appointment is scheduled to in turn schedule my time away from work. Their system doesn't schedule around your availability, you must schedule around what is deemed optimized and efficient for them.

From my one and only experience, it seems it more about ALD than the customer. Too bad, as a rule I hear they do good work. But, maybe I'm the exception.

Darlene A.

Terrible, Terrible, Terrible, RUN
My insurance company hired them to come to my house. At first did hardly nothing & told my plumber to leave the house as he did not want him watching him do this work. I complained & demanded his manager, who did pressure testing, causing water on my hand scraped wood floors after they left, Called & they said could not talk to me as not the client. Called insurance company & they did not report it to ALD at all. Damages at almost $30,000.00. Months later denied damages & falsely claimed foundation problems when 2 other plumbers claimed results of pressure test. They said woulkd have fixed it in days, but GEICO insurance company never reported this leaking back to them. Refuse all damages, so I plan to sue them. Run, Run, Run !

Jeff K.

Poor quality of work and no reporting of work performed. No analysis report, no photos, no determination of leak volume or location. When asked for the leak inspection report, we receive comment that ALD of Dallas does not provide a report nor photos for work performed but only the invoice with brief comments. I was told that the ALD contractor would call me and have not received a call for 2 weeks. The cost for this service does not align with the quality of work and reporting output.
ALD failed to locate the issue.

Heads up!!!

Shari S.

I suggested these people to my mother in law and they did a great job. Very professional cleaned up after themselves honest quote found the leak and came to do the work and easy for us. I wouldn't hesitate to recommend them to you!