American Leak Detection of Dallas

Tim E.

I'm the house manager for a property in north Dallas where American Leak Detection did a great job in not only detecting the leak(s), but repairing them as well. The technician, Justin Sweetman, was extremely professional, communicative and competent throughout the whole process. After the leak was detected by Justin, he outlined our options and then did an excellent job of managing the project himself, always delivering what he promised, and then some. There were some unexpected turns, but he handled all smoothly, keeping me apprised at every step. He also interacted very well with the homeowners, earning their confidence, which was a big plus. I must also mention that the job entailed extensive tunneling under the slab and the excavation crew was equally professional, hard-working and got their portion done ahead of schedule. I highly recommend ALD and Justin Sweetman.

Mike C.

Called American Leak Detection regarding possible slab leak. Justin Sweetman responded to my house and diagnosed the problem, very professional and knowledgeable. He recommended tunneling under slab to mitigate interior damage. He scheduled the two-day repair and was on-hand during the process to fix the problem. I was impressed with Justin and his crew and they way they handled what turned out to be a complicated repair, still within the time he had estimated. Justin was able to explain the repair process and reassure that the problem was solved. They worked in conjunction with my insurance company, and that was a smooth process as well. They offer a warranty on their work. I feel very comfortable in giving them the highest rating possible and commend Justin Sweetman as a great company representative.

Scott R.

ALD Dallas Texas

ALD ran past their 1 hr appointment window. No call regarding expected arrival time. At 15 minutes beyond I called and inquired and was told technician had to make a stop and would arrive within 15-30 minutes. After 30 minutes I called again and told the customer service rep that they had in essence cancelled this appointment as I could no longer wait for their arrival, 45 minutes after appointment window end and 1:45 after start.

Customer service is very poor in communication. They should own "setting the customer's expectation" and strive to exceed. I had to call and inquire twice about the no-show. They also utilized an "optimized" scheduling program that optimizes their time and travel and not the customers needs in terms of scheduling time away from work. I cannot wait 18 hours before you tell me my appointment is scheduled to in turn schedule my time away from work. Their system doesn't schedule around your availability, you must schedule around what is deemed optimized and efficient for them.

From my one and only experience, it seems it more about ALD than the customer. Too bad, as a rule I hear they do good work. But, maybe I'm the exception.

Darlene A.

Terrible, Terrible, Terrible, RUN
My insurance company hired them to come to my house. At first did hardly nothing & told my plumber to leave the house as he did not want him watching him do this work. I complained & demanded his manager, who did pressure testing, causing water on my hand scraped wood floors after they left, Called & they said could not talk to me as not the client. Called insurance company & they did not report it to ALD at all. Damages at almost $30,000.00. Months later denied damages & falsely claimed foundation problems when 2 other plumbers claimed results of pressure test. They said woulkd have fixed it in days, but GEICO insurance company never reported this leaking back to them. Refuse all damages, so I plan to sue them. Run, Run, Run !

Jeff K.

Poor quality of work and no reporting of work performed. No analysis report, no photos, no determination of leak volume or location. When asked for the leak inspection report, we receive comment that ALD of Dallas does not provide a report nor photos for work performed but only the invoice with brief comments. I was told that the ALD contractor would call me and have not received a call for 2 weeks. The cost for this service does not align with the quality of work and reporting output.
ALD failed to locate the issue.

Heads up!!!

Shari S.

I suggested these people to my mother in law and they did a great job. Very professional cleaned up after themselves honest quote found the leak and came to do the work and easy for us. I wouldn't hesitate to recommend them to you!

Marelen B.

We recently had problems with our in-ground hot tub leaking. Marcus Shoemaker came out, assessed the problem quickly and did a fantastic job of repairing during this searing heat. Very respectful and highly professional. We knew we had one leak, and he found a second. He had to cut through our pool decking in two places. He matched the aggregate perfectly, and the cuts he made were minimal. We couldn't believe he could do what had to be done in such a small space. 2 days, and everything is running great. Very fair pricing and excellent work! Thanks, Marcus!

Rod and Marelen Burgett

Grigore C.

I appreciate their honesty and advice. I had a blockage in one of the sewage lines behind the wall. Called them up to have an inspection. Punctual and respectful.

Dungon B.

We had under slab water leaks. Plumber was ok but the excalvation company they used was absolutely horrible. The only replaced about 60 percent of the dirt they removed from under our house leaving a void between the slab and the fill which i ffear may cause fondation fsilure in the future.

Furthermore, they left our doors, doorways and floors caked with clay mud which dried with the consistency of concrete.

I hardily recomend against this outfit for an under slab leak.

Their leak detection was close to the actual location of the leak but did not initially locate all the leaks.

Charlie H.

I had already located a leak and tore out the sheetrock in the utility room area. All that the guy from the Plano office did was hook up a tank to the outside faucet and pressurize the line, which leads to the same location that I had previously found the leak at. Unfortunately, the leak was in a rather difficult area where the foundation meets the bottom stud in the wall. The "technician/plumber" that came out from the Plano office said that American Leak Detection also fixes leaks as well. He was talking about taking some of the outside brick out and drilling into the foundation to get below the foundation to fix the leak...But once he saw how big of a job that entailed, he wanted no part of it. My father was willing to pay him to fix the problem, but the technician made an excuse that he needed a helper and so forth...So he couldn't do the job that day. I told my father to let him go and we'll find a more qualified plumber in our area. And so the technician basically "well, good luck". "Have you got out billing information?". Yep, we got it, fool.

Anyway, to make a long story short, we found a company called "The Plumbing Doctor" and this guy knew what he was talking about. He told us that you definitely DO NOT want to drill into the foundation because it would weaken it He said that they would get a backhoe and dig below the foundation, run a new pipe from the shutoff valve, and then attach a new PEX line into the main line. It took about a week for them to come out and do the repair after initially checking out what needed to be done. But, man this Plumbing Doctor company knew what the hell they were talking about. They brought out a backhoe, and about 3 men, and had the whole thing fixed in a few hours. I am grateful that the idiot from American Leak Detection in Plano, Tx didn't want to do the job, because he could have caused some real damage to the house.