American Leak Detection of Charlotte

E S.

Unfortunately I did not have a great experience with American Leak Detection of Charlotte. We had a leak of unknown source and my plumber recommended them. Their regular guy was out sick so they sent 2 guys out who must not have been competent. I watched them closely because I was paying $700 up front and wanted to know how this works. They took a long time and finally decided on a spot and marked it and then left behind a part of their machine. We called the plumber to dig. He dug 4 feet and no sign of water. I called ALD and they insisted that they dig to 6 feet. This required a big machine and at 7 feet still no leak was found. I called ALD again & they acted like I was not telling them the truth. Finally they agreed to try again and sent out their regular guy who quickly found it in a VERY DIFFERENT location where the 2 original guys had not checked. This mistake cost us an extra $1000 dollars & created a HUGE hole in our front yard.
The address on their website is not real, I went there to return the machine part and discuss this situation and no one at the address had heard of them. This does not sound like a legitimate business to me. I have not received an apology nor any offer of compensation. It seems crazy that they can make a huge mistake that costs ME 1K and there isn't any way to hold THEM accountable. So this review will have to do and hopefully someone else will be able to find a company offering better terms.

Kevin C.

Dave and Jon were professional and communicated very effectively with us.

They found the leak right away. Highly recommend them.

Renae A.

Did a fantastic job of finding our leak! They were able to work me into the schedule, couldn't ask for a nicer set of guys to come help me! I think they used every bit of equipment they had and found it in about an hour. I felt super confident in their expertise, abilities, equipment and presentation of findings. Can't go wrong with this company!

Megan T.

Filled out the form as we have a leak in our house and wanted to inquire if they serviced our area and if they offered alternative hours for those that work full time.

Had a missed call a short time later from Dave. In his voicemail he mentioned they did service the area and 4:00 PM would be the latest they could come by, unless I wanted to pay more then, I could do later hours, but he would have to pay his guys time and a half, which means he would have to charge me. He also mentioned that they charge hourly, that at a minimum it is $550(+) depending on method of payment for the first 1 1/2 hours and $250 per hour after.

While I appreciate the quick turn around, I also contacted other businesses at the same time that do offer alternative hours and that will come out for a free estimate to see if they can even locate the issue or even fix the issue. I don't know whether this company offers free estimates or not, but talk about paying upfront the minimum charge instead of coming to check out the issue like the other companies just made it an easy decision to not call this company back.

While I don't hate their policies, I'm just choosing to go with others that can fit my needs and budget. I'm also wanting this information to be out there so people don't waste their time contacting this company if they need alternative hours or don't want to pay on an hourly basis, but instead an agreed price, which is my preferred method.