American Leak Detection of Central California

Jermaine S.

In January 2023 we had a repair done with American Leak Detection after remodeling our home of 15 years. To ensure that we didn't have any issues under our home. We made a home warranty claim. After further inspection they were able to ""fix""

Actually put a bandaid on it to be exact. After calling her and getting a ""discounted inspection"" of $125 because she stated it was supposed to be $340

We were emailed a copy of the report and after we called to see how much the repair would be. She let us know that they were ""too busy"" to take on the job.

After being condescending not only to my wife but myself. About a very ""cut and dry"" report. She told us that they have the right to refuse service. Which is true and stands in ANY business.

I'll be personally reporting this to BBB as in our original contract it states that it's under warranty for 1-5 years for MAJOR repairs. We paid $1400 for that job last year.

Yes, it was last year. However, the repair estimate contract doesn't STATE what is considered major and not.

When we spoke by phone on a recorded line. She clearly stated that ""this is how laws get created""

I told her I know I know. Someone gets hit by a train and then they put up railroad crossings. Point being that why wait until it's an issue? For the future I suggest that they CLEARLY STATE in the estimates what a ""MAJOR"" job repair IS!

This could had all been prevented as we're selling our house and I don't care of this costs us $2500 or more. But, Jennifer the owner I believe is clearly in over her head. She doesn't understand how to take care of customers in my opinion-and surprised she is still in business treating people this way.

Saying things like ""it's cut and dry"" or ""let's go over it then shall we""? I'm not your CHILD!

Speak to me like a customer and not a child. Little does she know we have 3 other homes and will NOT be coming to ALD for anything further. As well as reporting this DIRECT to BBB and our AAA contact. ASAP

take care of customer a and they will take care of you. Belittle them and you will LOSE THEM! Silly rabbit tricks are for kids

Sorry that it seems you're too miserable to actually offer up great customer service!

On to the next plumber to pay a fee we already paid to ALD.

We are glad to part ways with you as a service but not without letting people KNOW how horribly you've treated us as recurring customers!

Speak to your husband that way. NOT US!

Ashley and Jermaine

PS: Had you told us to repair this last year we would have. You can see an image of the SAME pipe from 2023. We understand the dirt needs to be excavated. However, it needed to be LAST YEAR if that's the case!

Janet T.

Professional- the guy came in ( offered booties, but had them on already!! That-- I appreciate because we do observe no outside shoes inside the house!
Thank you :) he briefly explained what he was doing as I walked him through-

Toby S.

I did an online request and they called me within 30 minutes. They were then at my house within 2 hours and performed a leak test on the plumbing of my pool which had no leaks. Their Tech. Jerry was polite and very professional.
I highly recommend This Company for all of your plumbing needs. Thanks again for the great service and quick response.

Bill R.

American Leak Detection has been an outstanding business to work with.
On Thanksgiving Day, we were notified about flooding in two of the Apartments that we manage.
It was a very difficult and traumatic experience, especially during the holiday's weekend.
However, Jennifer from American Leak Detection was a godsend blessing who had compassion and understood stood the impact this devastating situation had on the tenants and their families.
She immediately worked on shuffling the schedule of her top technician who had been booked solid for 2 weeks to squeeze him in the next day to assess the situation. By Jennifer's immediate response to getting her technician out the next day, all 4 units were able to have the water turned back on that day after having no running water for nearly 5 days.
American Leak Detection is an outstanding business owned by professional, efficient, compassionate, and knowledgeable people. We were totally impressed by Jennifer's caring and efficient attitude throughout the entire situation and how knowledgeable she was in helping us through the process by reducing the stress that comes along with flooding of residences.
We would highly recommend American Leak Detection in the Fresno area and are fortunate to have Jennifer at the head of the helm with her expertise and leadership skills!!

Akira V.

Very professional! I dropped my wallet outside the shop and they were very honest people who gave me back everything! Thank you to the two ladies at the front desk!

Rolo M.

Jose Lopez was attentive and provided services without upselling or being pushy. We could use a local hot whateveryoucall it but right now we only needed the problem fixed. He was fast and effective. I recommend them for any plumbing needs.

Travel S.

Disappointing. Was told we will find the cause of the leak and give a estimated cost of repair. They said we'll send the analysis within two days. The analysis came four days later and no estimates for cost of repair. When I called to ask why they didn't give me an estimate, ""we don't do estimates for that kind of repair."" Huh? It's a water leak? Save yourself some money by calling someone else for honorable service.

Mable P.

Had them come over to find a leak in my pool. They told me that there was a leak in the light well and that I needed to hire an electrician to fix it. I did that, but it did not solved the problem. I had to pay them again to see where it was leaking. This time they used a dye and said that it was leaking somewhere else. I am wondering why they did not find the other leaks in the first place. They did not do any of the patching. I had to pay someone else to do the patching. Apparently, they did not bother to do a through job in the first place and to top it off, it still leaks.

Mark M.

They were a godsend- professional and polite- had a broken pipe under our pool deck- found the issue-2 days later they came and fixed it- so polite and courteous- came at 8:30 am and left at 3:30
Pm- problem abated! Highly recommend!!!

Sonia M.

I called American leak detection in Fresno to request information. I spoke to one lady first and then called back because I had forgot to ask some questions regarding my repair so I called back and the other gal was at lunch so this lady I got Jenifer said she would help but boy was she rude. She made me regret calling back I wish I would have stuck with the other staff person. She came off very aggressive and 'savvy'. When I ask to speak to a manager she said 'she was the manager'. Talk about the woman needing to learn some customer service skills. I will never again call this company based on how that woman treated me.