American Leak Detection

Ann T.

Mock Plumbing recommended American Leak Detection after cleaning out my drain lines and being unable to completely break through an area of drain line. Although Mock said I could wait on having the drainage inspected, I opted to have an inspection done to locate and fix the problem once and for all. I setup the appointment for about two weeks in advance. Steve, the technician who would perform the inspection, called me the day before to verify the appointment. Even on the phone he was super nice and friendly. He asked if he could come out around 7am and I said sure. About 6:45am the next morning he was there. He knows his stuff that's for sure. He did a great job explaining things and even had my wife look at the camera monitor so she could see things for herself. Steve found a ruptured section of main 4"" drain line in the middle of the backyard, which was a great relief since I was expecting it to be under the house with my luck. Steve showed me the monitor so I could see for myself the breakage (the camera is color). Steve marked the area of the pipe rupture by painting a line in the grass directly above the pipe. Steve was, again, very personable, competent, and professional. He called Mock to let them know what he had found and I setup an appointment with Mock later that morning. It took Steve about an hour to do his job. Overall, I was very impressed with Steve and American Leak Detection. I would hire them again if the need arises.

Matt N.

This company performed a service on my rental property without my knowledge or consent and then tried to bill me. When I informed them that I didn't order the service they admitted their mistake. However, I just found out that they filed a lien against my property for the amount. Very rude, and unprofessional.