American Leak Detection - Columbus

Kristin W.

We had American leak install a new liner in our pool 3 years ago. There were issues with the liner from the first week. We have had 3 different corners and one side of our liner slip out of place. They came back to repair it two times and on the second, they tried to have us pay for repair even though it was their mistake and it was right after they installed the liner. My husband fixed one of the corners himself as well. Upon opening up our pool last month we noticed another corner slipping and there was tearing around the skimmer. This should not be happening as the liner is only 3 years. We have tried emailing and calling several times and American leak will not respond to calls or try to address this issue. It's been over 2 weeks and we have only got ""We will get back with you."" Latham, The liner warranty company looked at pictures and told us that it would not be covered under warranty because it looked to be an installation problem. The liner was never measured correctly to begin with which would explain the corners falling and hole/stretching where the skimmer is. It would be nice to receive a call from American Leak to resolve this problem. Until then, we are extremely upset customers.

Sonia B.

We called American Leak Detector because we were told by the city that we had a leak in our hot water pipe thus we were using 500 gallons a day. Paul came out and with his scanning, listening devices determined where he thought the leak was and surprisingly it wasn't crazy expensive.
Rich and Jim showed up on time and proceeded to take care of the issue, they ran into a snag but calmly and urgently took care of it and moved on to trying to locate the leak, they unfortunately couldn't locate it so with more testing they did eventually find the small hairline crack in the pipe with minimal damage to the floor.
Professional, nice, and kept us informed of what they were doing at all times. Would highly recommend them.

Marg G.

Delco Water Technician came to my house. He let me know my water bill was unusually high, indicating a leak. I was referred to American Leak Detection. There was no clear evidence where the problem was occurring either inside or outside the house. Paul Close, technician and assistant arrived the next day. They began the search at my main cutoff valve. Paul pinpointed a water noise in a nearby toilet within minutes. He repaired the toilet system and connected a new water line to the wall. The outside water meter indicated the problem was solved! I was pleased that this repair resolved the water leak problem. I had no idea a toilet had such an impact on a water bill!
Paul and his assistant worked quickly. They were courteous, friendly and efficient. There is a 30day warranty on the repair. I would be happy to hire them again if needed. My bill was noticeably less than was originally quoted as the solution was simpler than expected.

M W.

They came out to determine where a shower was leaking. they found 2 spots and mr handyman made the fixes. according to ald they have a 30 day guarantee. what they don't tell you is it's only guaranteed if they come back and find additional issues. so my shower still leaks and there is no 30 day guarantee. $425 down the drain.

Frank S.

Scott and Conner were prompt, courteous, and knowledgeable concerning my leak issue. I was making sure a known leak was the only leak in my in-ground pool.
They quickly assessed and tested the plumbing and found no other leaks. I am having the concrete skirting around the pool removed and fresh concrete poured. The know issue is being addressed and Scott and Conner made sure no other problems exist. They even offered to get a quote on the repair of the skimmer, which I took them up on.
This is the way a business should run!
Thanks to both of you! I think American Leak Detection should consider you valuable assets to the company.

Julie F.

They came out to identify a leak, which they did. They could come back the next day to fix which was great. However once they fixed leak, an other leak sprung. They wanted to charge me an additional $1300, on top of the $2500 I had already agreed to pay. They then told us the entire line needed to be replaced because if they fixed the one spot it would continue happening. My husband wanted to try to fix since it was a $2.50 part. I had 3 other plumbers out to quote replacing the line, they all said the same thing, the line didn't need replaced, but when American leak detection made fix and turned water back on, they broke the line by not opening up the faucets to let the air out. All the plumbers that came out were horrified that this company didn't admit to and fix the break in line. Now I have asked twice for someone to return my calls and as of the time of writing this review no one has called me back. It wasn't until I called from a friends phone that they answered, where the owner tried to insinuate that I was lying about his guys not bleeding the line. I was standing right over them when they turned the water on and no one ever asked me if the faucets were open. He also tried to tell me the regulations for a county that we are not in to again tell me the pipe I have in the ground is not correct. He refused to refund or credit me for an incomplete job and also couldn't confirm that they didn't just reuse a compression fitting that I already had and charged me for a new one. Very unethical company and I would never recommend using them! Customer service after logging concerns was not dealt with the way a reputable company would handle.

Vel D.

After 3 weeks, 2 plumbers, 3 foundations experts, and the home inspector searching and trying to figure out the problem, Chuck found the leak that was flooding my lower level within an hour! Well worth the money.
So grateful that companies like this exist, that these guys were able to fit me into their tight schedule , and Chuck did the job so efficiently (and calmly, bc I've been freaking out!). #relieved

Michele G.

We scheduled American Leak Detection to find a small leak in our in ground pool. Scott and Tory arrived promptly and were very professional! They found our leak, fixed it and measured to ensure the leak was fixed.

Russ C.

BEWARE - VINYL LINER REPAIR - BEWARE
Before you consider calling American Leak Detection for a pool repair, I think it is fair that you know that this company will only guarantee their work for 48-hours. If they leave, and your pool is still losing water, you have 2 days to find out and report it.

""What happens if they patch my liner and the patch comes loose on the third day?"" Too bad. You just spent $367.00 and have nothing to show for it.
""When will they tell me about this policy?"" They will tell you after you've paid, not before you've paid. If fact, they won't even tell you in person. It will be in an invoice, that is emailed to you, and in an attached document, in the fine print.

""What does this $367 cover?"" Not a whole lot. Their tech came over, looked into my pool, and patched a hole near the edge where my deck was, so that he didn't have to get in the water. He said it was a simple fix and that he could probably just charge me for a leak test (which they didn't). He told me that he ran a test, on a day with 20 mph winds and strong gusts, and that my pool was no longer leaking. (I did not get to see these ""test"" results.) I asked him if he checked for any other leaks - I was told no. I asked if he was going to dive into the pool, and check the perimeter, the seams, the skimmer seal. I was told he was not. He told me he guaranteed his work. He told me to watch it for a few days, make sure that it wasn't leaking, and to give them a call if I had any problems.

I immediately marked the water level in the pool, and filled a bucket of water to compare. The water level dropped over half an inch the first day. I marked it again the next day. After a few days, and a couple of days with rain, I checked and I had still lost 3 inches. My bucket had lost 1/4"" - I called first thing Monday morning. My pool was still leaking.

I was IMMEDIATELY told that they would not do a single thing. They referred me to their policy - 48 hours - and that if the patch doesn't hold they would have to come back out. I was told that they would only come back out for another $367.00 - they will do NOTHING after 48-hours.
I however, can GUARANTEE that I will not be calling this company again.

Suzanne E.

Was so surprised and thankful that they came so fast and found and fixed the problem ! Very professional and went the extra mile to fix the issue. Highly recommend !