American Leak Detection - Columbus

Frank S.

Scott and Conner were prompt, courteous, and knowledgeable concerning my leak issue. I was making sure a known leak was the only leak in my in-ground pool.
They quickly assessed and tested the plumbing and found no other leaks. I am having the concrete skirting around the pool removed and fresh concrete poured. The know issue is being addressed and Scott and Conner made sure no other problems exist. They even offered to get a quote on the repair of the skimmer, which I took them up on.
This is the way a business should run!
Thanks to both of you! I think American Leak Detection should consider you valuable assets to the company.

Julie F.

They came out to identify a leak, which they did. They could come back the next day to fix which was great. However once they fixed leak, an other leak sprung. They wanted to charge me an additional $1300, on top of the $2500 I had already agreed to pay. They then told us the entire line needed to be replaced because if they fixed the one spot it would continue happening. My husband wanted to try to fix since it was a $2.50 part. I had 3 other plumbers out to quote replacing the line, they all said the same thing, the line didn't need replaced, but when American leak detection made fix and turned water back on, they broke the line by not opening up the faucets to let the air out. All the plumbers that came out were horrified that this company didn't admit to and fix the break in line. Now I have asked twice for someone to return my calls and as of the time of writing this review no one has called me back. It wasn't until I called from a friends phone that they answered, where the owner tried to insinuate that I was lying about his guys not bleeding the line. I was standing right over them when they turned the water on and no one ever asked me if the faucets were open. He also tried to tell me the regulations for a county that we are not in to again tell me the pipe I have in the ground is not correct. He refused to refund or credit me for an incomplete job and also couldn't confirm that they didn't just reuse a compression fitting that I already had and charged me for a new one. Very unethical company and I would never recommend using them! Customer service after logging concerns was not dealt with the way a reputable company would handle.

Vel D.

After 3 weeks, 2 plumbers, 3 foundations experts, and the home inspector searching and trying to figure out the problem, Chuck found the leak that was flooding my lower level within an hour! Well worth the money.
So grateful that companies like this exist, that these guys were able to fit me into their tight schedule , and Chuck did the job so efficiently (and calmly, bc I've been freaking out!). #relieved

Michele G.

We scheduled American Leak Detection to find a small leak in our in ground pool. Scott and Tory arrived promptly and were very professional! They found our leak, fixed it and measured to ensure the leak was fixed.

Russ C.

BEWARE - VINYL LINER REPAIR - BEWARE
Before you consider calling American Leak Detection for a pool repair, I think it is fair that you know that this company will only guarantee their work for 48-hours. If they leave, and your pool is still losing water, you have 2 days to find out and report it.

""What happens if they patch my liner and the patch comes loose on the third day?"" Too bad. You just spent $367.00 and have nothing to show for it.
""When will they tell me about this policy?"" They will tell you after you've paid, not before you've paid. If fact, they won't even tell you in person. It will be in an invoice, that is emailed to you, and in an attached document, in the fine print.

""What does this $367 cover?"" Not a whole lot. Their tech came over, looked into my pool, and patched a hole near the edge where my deck was, so that he didn't have to get in the water. He said it was a simple fix and that he could probably just charge me for a leak test (which they didn't). He told me that he ran a test, on a day with 20 mph winds and strong gusts, and that my pool was no longer leaking. (I did not get to see these ""test"" results.) I asked him if he checked for any other leaks - I was told no. I asked if he was going to dive into the pool, and check the perimeter, the seams, the skimmer seal. I was told he was not. He told me he guaranteed his work. He told me to watch it for a few days, make sure that it wasn't leaking, and to give them a call if I had any problems.

I immediately marked the water level in the pool, and filled a bucket of water to compare. The water level dropped over half an inch the first day. I marked it again the next day. After a few days, and a couple of days with rain, I checked and I had still lost 3 inches. My bucket had lost 1/4"" - I called first thing Monday morning. My pool was still leaking.

I was IMMEDIATELY told that they would not do a single thing. They referred me to their policy - 48 hours - and that if the patch doesn't hold they would have to come back out. I was told that they would only come back out for another $367.00 - they will do NOTHING after 48-hours.
I however, can GUARANTEE that I will not be calling this company again.

Suzanne E.

Was so surprised and thankful that they came so fast and found and fixed the problem ! Very professional and went the extra mile to fix the issue. Highly recommend !

Drew C.

Great experience from the technicians who found and fixed underground leak at our office. Very impressed with experience and knowledge both technicians displayed. Special shout out to "" Wolfy"", he obviously is a very skilled and experienced technician. Thanks for a job WELL DONE!

Robert F.

Very bad service, worked on our pool, no project oversight, constant arguments, no schedule to be finished, agreed on work the day before and every time they deviated cutting corners and caused damage they are refusing to fix, Plumbing work (which they should know how to do) was very strange and didn't work... do they understand how pressure works? Plumbing had to be redone. Still no schedule to finish, not returning calls. Avoid if possible

T B.

Could not be happier with the service! Had plumbers out twice who ""fixed"" the leak but it kept leaking. (Took 3 weeks to get the plumbers here.) Steve W. with American Leak Detection came out within 24 Hours of calling them. He found the leak and was able to repair it within 1 hour. Supper polite, friendly and clean. This is what professional and friendly service looks like!

J L.

I am in Delaware County Oh with Delco water. I had a water main leak between my house and the meter. I tried everything to locate the leak that was somewhere in about 300 foot of plastic pipe between the meter and the house. Within 20 minutes the guys found and marked the leak that was well worth the $385. The person answering the phone was super helpful too and was able to send someone out the same day I called. I wish I knew about American leak detection when I first knew I had a leak. They also will Quote to fix the leak but I had my plumber on standby. They were very down to earth and easy to deal with. I was quoted $600 and $1000 minimum from two other locators so their price was the best too.