American Leak Detection

N S.

I will say this. The person that came out was timely, efficient and professional. He did a good job. This two star rating is primarily related to the company and their billing issues. I received a call several weeks after I had given them a check, which by email confirmed that they received my payment. Somebody said that all of their checks are mailed from California to the East Coast. The checks were lost in the mailing system. I then paid online with a credit card. Also received another confirmation that payment was received. Then received another statement stating that I had still not made the payment, three weeks after I paid by credit card. I then called and they asked if I was calling to make a payment. After I told him what happened they said ""oh, I cannot see that you paid"". Were they gonna take my money anyway? Not sure. Again, professional service, but be very careful of how many times they're asking you to pay?

David O.

We recently hired this company to locate a leak in our swimming pool. After pressure testing the pool suction and return lines, Javier was able to accurately pinpoint the location of the pipe leak within just a couple of feet. The area was excavated and source of the leak repaired by our pool contractor We found Javier to be very professional, competent and would highly recommend.

Mayank A.

Excellent customer service at the hands of John Lynn, their EVP!!

I had Scott from ALD come out to detect a leak in my water main. Due to some unknown reason, the process of injecting air pressure & helium caused a blockage in my water main and there almost no usable water flow inside the house. After a couple of failed attempts to clear the blockage, I reached out to John, asking for help.

He is just amazing! He claimed full responsibility upfront of the issue and at no point tried to wash his hands off it. He said before we came out, you had water, afterwards you don't. So we're responsible and we'll cover any costs to fix it. Since the only plausible solution was a new water main line, John agreed to reimburse me for that. I didn't have to once bug him to get that money. He was super pro-active & prompt & kept me updated throughout in getting me the reimbursement (which wasn't a small amount).

In any process/service, things can go wrong. It's this kind of service that makes you want to take your business back to them in the future!

Penny M.

Do NOT call this company!

Following the ""detection"" of the problem leak with was located at the water meter. The technician left the site without calling us to discuss the situation and talk about needed repairs and having him complete the job.

Our Tenant informed us he had left and said there was leak in the pipe.
We had to call the office to inquire as to location of the leak and our next steps. We also had to request our written report be sent to us in order to assess further steps and costs.

The office personnel informed us it would be two to three days before we would receive the written report. In the meantime, water is overflowing in the water meter due to a 3/4"" PVC pipe leak! After telling me on the telephone they do not complete the work, but only detect the leak, they included an estimate of costs for the work they would be completing????

After reviewing the estimate and calling the office to inquire when they could complete the needed work, they informed me their technician was from Fresno and would be going back so they would not after all be able to complete the job. They also put the incorrect address on the invoice and when talking to the office staff, I very nicely requested they correct it and resend to me so I can submit to the City for reimbursement. Not only did she rudely hang up on me, but at this writing I've received no corrected invoice.

Disappointed
Penny Mello

Oscar I.

*Customer service review.* I requested service via their website two different days and no response. Called and when they finally answered, they were able to set an appointment for later in the week, great. Day of appointment no one shows up. I called to see what happened and the person stated my appointment was for the next day. I indicated that I had an email confirmation with the correct date I scheduled and she stated that I must have misunderstood the date as it was for the next day.

I assume they rescheduled me without notice, which would be fine if that was communicated to me earlier or in this matter at all. The person I spoke with had attitude and blamed me for getting the date wrong, which is an insane way to run a business. The fact that they didn't respond via their webpage and the attitude when speaking with them confirmed they would not be a great business to deal with. Especially if after inspection follow up is required. I found a SJ local inspector that did a great job and I'd recommend (see other reviews).

I understand how negative reviews may hurt business but this business needs to know their staff is hurting them.

Francie M.

I would give Grant 10 stars if I could. We have a HOA pool that we just refinished and had a huge leak after the pool construction was complete. It was a very complicated job, along with complexity with our pool contractor, but Grant was excellent at finding ALL the leaks in the pool. This involved many trips to our location and he would come within 24 hours of any time we called. He is a great professional, arrives on time and does not leave until the job is done. He had great follow up to make sure he did not claim ""success"" on fixing the leak until we were completely happy. We were not happy to have a leaky pool, but feel fortunate to have had Grant identify and fix the problem.

Elise L.

We have a long cement slab falling back and lifting up on top of the return jets. We called American leak detection to check the issue. Javier called with ETA for our scheduled appointment. He started by checking the return jets piping as it looked like there was obviously a leak but to our surprise no leak! Then he moved on to check our entire piping system just to make sure as we seemed to lose more water than we should have. He didn't find any leaks, which we are very happy to hear. Our pool system is quite old and a crack was patched up between the pool and the skimmer. He couldn't test that area but he explained to us how to test it ourselves (takes a couple of days) and to call him again if we find anything or have any questions. Javier was friendly, knowledgeable, and professional. We will call him again if we ever think that we might a leak again! (Now we do need to figure out why the soil and slab are sinking...)

Seth D.

From reading the past posts, I can see that several customers were unhappy with the outcome after spending $495.00. Try spending $850.00 and then to be treated like crap when you call to ask questions about the service rendered.

I was told by the receptionist as well as Ivan that I would receive a report of the findings within three days. I received the report nine days later. I called the office and spoke with a wannabe CEO named Grant. Grant boasted about how well the company has done since him taking over and ""cleaning house.""

I asked Grant if Ivan checked for any and all leaks in my pool. Grant told me Ivan did not dive into the pool due to the pool being dirty and not at 70 degrees. I told Grant that as Ivan indicated in the report, my pool was clean and in good condition (as well as pictures). As I begin asking more questions, Grant replied ""you are just looking for something and you have an attitude."" This guy did not look at the report, was unprofessional and told me I had an attitude. I only called to learn more about the report I paid for.

Due to the way I was talked to and treated, I went with another company (blue splash) to repair my pool. The good thing is Ivan pinpointed two leaks that most companies probably would not have located.

Update: After talking with several pool companies, I was informed that Grant is not the owner/CEO but a newly promoted technician to manager.

Pablo V.

They came out to my property in December and did not find a leak and also told me they didn't have the right equipment to dive into cold water. 3 months later in March I reach out again and leave multiple voice messages with no calls returned. Finally someone from Yelp messages me and tell me that Vanessa (receptionist) no longer works there, but they can help me. He asks for my number to call me back but he never did. I finally found another company that helped me (see my reviews). Do not recommend this company.

Dino D.

They came to check my leak on the floor, and couldn't find anything.
The guy just took a-few pictures with his cellphone and act like he did something in the end send me $595.00 bill. He even didn't have the proper devices to check around for the leak. All big BS.In stead just call USA leak detection if they don't find they Don't charge you, and have a-lot of real electronic devices to locate the leak. This guys are scam. Of course i submit a dispute and complaint to BBB. It shouldn't be that easy to scam people.