American Home Water & Air

Joy H.

Our ac went out during the heat wave in Phoenix. They came out that night and got it running. The ac is really old and we knew it needed replaced. We got a quote right away, they answered all my questions and was able to schedule us right away. The crew showed up on time and were professional. Very happy with the whole process

Elaina C.

Called during 4th of July and their technician Trey came out quickly and helped fix the ac unit. He was quick and very efficient with his work. Made sure there were no other issues.

Vicki K.

We had them give us a quote for a new HVAC system and serge protector for the unit. Price was reasonable. Everyone we dealt with was professional and explained everything as we went along with the process. We also had them drain our water heater. We are very pleased with the company and will continue to go to them for our air and water needs. Thank you so much for everything.

Ann A.

STAY AWAY!!!!! THEY FLOODED MY KITCHEN AND DID NOT TAKE RESPONSIBILITY!!

Their tech Jorge Mora tried to troubleshoot a faucet hookup. Our issue was low water pressure with an electrical faucet. After he left, then faucet massively leaked. I was not home when it happened and my kitchen flooded.

Field supervisor Fidel Sanchez came promptly, took several pictures, told me they did not cause the leak and they could not work on it.

Our custom cabinets under and on both sides of the sink are soaked. Water got below the cabinets so to avoid mold issues we are going to need to tear out 5-year old custom cabinets. Our wood floor is soaked, warped, and the varnish is destroyed.

I spoke with their headquarters and they are loyal to the first tech Jorge Mora who said he did not touch the area that is leaking.

BEFORE AMERICAN HOME WATER & AIR: the water pressure of my kitchen faucet was low.

AFTER AMERICAN HOME WATER & AIR: my kitchen faucet has a massive and active leak. My kitchen flooded. My wood floors are destroyed. My custom cabinets are ruined and need to be completely replaced.

After the appointment with Fidel, I called the American Home & Water HQ one more time to give them the chance to do the right thing. They did not do that. The issue here is about more than incompetent field reps.

STAY AWAY!!!

For fun, Jorge Mora's brilliant recommendation to fix my kitchen sink faucet water pressure was to replace the GFI outlet under my sink with a normal outlet. If anyone reading this review knows anything about electricity and water, you know how ridiculous that recommendation is. We have had multiple bad experiences with untrained or undertrained American Home Water & Air field reps.

STAY AWAY.

Now...off to find a company that can repair the leak, a company that can rip out the ruined custom cabinets, a company that can make new cabinets, and a company that can replace my ruined hardwood floors.

J. A. K.

I have had a system with American for 5 years and was happy with the service, until this last time. The tech, Max, wa a nice guy who obviously is new at the job and bumbled around like it. He had no idea about the cost of service (and I think we were overcharged as we had our own filters for the RO) and he did a nice job changing the tank. Works great. But when i asked him if he was checking the water softener in the garage, he looked baffled. Every other tech came out and checked it before without being asked. He noticed there was a leak and had to make the 10th phone call to see what to do. I was told that the system was not their reponsibility and it was cost $750. UNREAL. I BOUGHT AND PAID CASH FOR THIS SYSTEM FROM AMERICAN. Then I was told that they would give me the name of the company to call, Thane. I knew then I would never hear back, and of course I haven't. Very disappointed and disgusted.

Deandra E.

Seven years ago AHWS installed our softener and Big Blue unit. We have maintained this system through them, with yearly check ups and all necessary and required maintenance. Our last system service was in Jan 2023. This morning 4-12-23, at an unknown time their plastic filter split/burst. It proceeded to spray water at a high pressure, un regulated with no fail safes for hours while we slept. Our whole house flooded in the night.

We contacted them immediately (while juggling insurance etc...) and when a technician finally came he stated ""We have no way of knowing this will happen."" We understand that accidents can happen, and that products can fail beyond a one year warranty. However if a plastic filter is capable of causing that much damage American home water services should have knowledge like A) Recommend product replacement dates B) Integrity inspections C) Emergency cut offs or regulators that are installed at the time of the units installation. They were in charge of this system from day one and let this happen. If they did not inspect our products throughly, they are not inspecting yours.

If unit splitting happend to us it will happen to ANYONE with a big blue filter. Even those that did maintenance regularly.

I'm currently in the middle of a easily $200,000k plus water damage insurance claim. My family and I will now have to stay in a hotel because my house is now uninhabitable. They also charged me for the removal of their product that ruined my home.

Kelly H.

This is our go to company. We have only had to use them for maintenance but they've been on time, professional and knowledgeable. The only downside is they do try to upsell, but aren't super pushy about it.

Brittney M.

Amazing customer service! Our technician Higi was so kind, informative, and honest about what we needed done with our RO system. Would highly recommend this company!

Mike M.

American Home had great customer service and Michelle, the sales rep, answered all the questions I had about their systems. Higi, the technician, was very professional and installed the systems in a few hours.

All their prices are on the website. Michelle also sent me an estimate before any work began.

Here's my final cost break down:

Pre-Run Iceline Sleeve: $45

Drill Granite or Quartz for RO install.: $100

Faucet Upgrade Level 3 (I went with the 888 in brushed nickel) : $85

56K PRESIDENT WATER SOFTENER: $1,895

BIG BLUE WATER FILTER: $350

6 STAGE ALKALINE REVERSE OSMOSIS: $675

The total, parts and labor, was $3150.

Ellie P.

We had an issue with our heater blowing out cold air. This company was super responsive with getting us scheduled. We weren't in a hurry but it was nice that they did a same day visit! The tech was honest and no gimmicks. He didn't BS us on what we ""need"" to get fixed. He located the issue and fixed it. We didn't pay an arm and a leg either!!

I will definitely use them again and we have them coming back for AC tune up once it's warmer out.