American Air Heating Cooling Electric & Plumbing

Loleta M.

While they serviced my HVAC unit well, I can't seem to get any further than the local air conditioning manager in Orlando to have a discussion with someone in management. I've been a happy customer since 2007, but I have an issue that needs to be resolved.
This company seems to have gotten too large to have one on one contact with its customers. And they've chosen to choose the highest priced equipment to sell to the customer and no longer seems to relate to the customers in the lower income levels. What a shame!

Nicole M.

Price gouging ! brought a new air conditioner 2 yrs ago from this company each year I have had to have someone come out and look at it because it has not worked first year it was still under warranty this year I payed $341 for a part that took 2 mins to be replaced only for it to still not be working. Technician came back out next day only to tell me that the filter needed to be change which he should have caught the day before had he did the full diagnostic and that would be another $100 for diagnostic fee which I refused to pay called the company for a resolution only for them to be more concerned about form of payment for the diagnostic fee and unconcerned at the fact that I already paid for a service the day before and my air conditioner is still not working I'm so upset and hot and this company's model is they treat you like family!

willma g.

Worst service ever! This company is a scam. They came out to do a diagnostic and told me the thermostat is not working- to replace it was over $500.
That alone is absurd, that they charge that much to replace a thermostat. Had a second opinion and found out the thermostat is completely fine and it was just not installed correctly.
For a diagnostic they charged me 99 dollars and then tried to tell me I should pay $500 for a new thermostat.
Ridiculous
Don't ever use them. They are just trying to take money from people.

Connie B.

Excellent Service!
I was having problems with my furnace. I called American Air. I was thankful they could come out so quickly in freezing temperatures. They gave me a 30 minute call ahead so i was prepared when they got to my house. The technician diagnosed the problem and explained the problem to me in terms I could understand.
I was given a quote and time estimate. The installers were very professional and respectful. Great communication!
They took time to answer all our questions and wanted to be certain we were satisfied.
The system is quiet and running great!
I highly recommend American Air and will use them again when needed!
Thank you American Air!

Laurie S.

I have used American Air for years and have always been pleased with the service and repairs. They are prompt with their appointment windows. Prices are reasonable and technicians are knowledgeable. The only reason I am giving them a 4 star is because sometimes I've had to wait to get on the schedule and this is not always idea.

Rob R.

My A/C was making a strange sound and running very hot. I left message at 7:30 am on their emergency phone line and Dennis called me back in about 30 minutes. I explained the situation and he immediately said he's pretty sure what the problem was and that he would be out later that morning. He arrived around 10:30 and diagnosed the problem, had to run out for parts but had me up and running by 1:00. I've used American Air for all my service checks and they have always been very professional and honest.

Denise M.

My hot water heater stopped working and I called them because their sticker was for some reason on my appliance. They came out same day to assess for $99 told me my power venter failed and I needed to call Lowe's to get a replacement part sent out since it was under warranty. Said it would be a minimum ""band aid"" repair of $1600 and then went up from there. I called Lowe's to find out I needed to call the manufacturer instead which I did. Manufacturer didn't even know what a power venter part was and after multiple calls back and forth turns out it was the blower assembly that he was referring to- shouldn't you know the proper term for an actual part? Meantime I called 2 other places just to compare repair prices- one place gave me a $200 quote over the phone without even coming out with caveat that there could be additional issues just to be aware. Other place came out to take a look for free and gave me a $253 quote to repair. Ended up going with the $200 place due to availability and it turns out it isn't even the blower assembly that is broken it's something else so they called the manufacturer for us and ordered the actual part it should be here tomorrow and they will come back then to repair. Haven't charged me a dime at this point. I will not ever cAll American air again really disappointed since when you are on hold with them all they talk about is how much they value customer service. They suck!

J S.

This company's technician quoted me $1000 to replace the ""voltage distribution system"". I got a second opinion and ended up having to change a $15 capacitor. They clearly were trying to rip me off... consumer beware.

Amanda K.

I've tried this company for several items (plumbing, electrical work, heating and air) and every time it's been a worse experience. I kept trying to like them because I like the idea of using one company for all my home maintenance issues. The people that take the appointments do not listen or rely the right information to the technicians, so when they come out to do a job they have no idea what's going on.

For example, I called to do a tune up on my heat pump, made an appointment and told the lady we had a an all electrical system (no gas). The technician that came out had never worked one a heat pump or electric furnace before- he did nothing and actually did damage to our heat pump. Such a waste of $100!

This is just one example. Every time we have used this company there has been some sort of issue. Never again!

Don't waste your time and money- go elsewhere!!

Janice W.

Larry did an amazing job! We had a lot of plumbing issues and he fixed and replaced everything in one day. Larry is very friendly, professional and knowledgeable. He cleaned up and hauled off the old stuff too. When I returned home from work, I could not even tell Larry had been there except for the fixtures were replaced and working properly. I will recommend Larry and American Air to all of my friends. I will also request him for any future issues we may have. Thanks again!!!