American Ace Plumbing Heating and Air Conditioning

Josh W.

I don't give five stars lightly but Fred earned them all. As and Environmental Systems Engineer I can attest that Fred is as good as they come. He came out on a last minute notice to repair our heating system as an out of network callout. Our insurance company's contractor couldn't respond for four days. Once Fred knew that we had a newborn and no heat, he dropped everything and got the heat running in less than 1 hour. Fantastic job Sir and we appreciate your honesty and excellent customer service. Give him a go, you won't be sorry. Super knowledgeable in matters of plumbing and HVAC. Wife and baby are warm and happy.

Jaime C.

Fred was courteous and professional.
My old HVAC heater stopped working, and he ran a couple of tests and immediately isolated
the problem. Fixed! It was done efficiently and cleanly.
He even took care to put on his own shoe covers to protect the house floor.

T A.

3 days without heat, SDGE came out, told us it was the hot surface igniter, easy fix. Called 5 places, given 4-14 days out for service. Called American Ace, 2 days, so I texted him address and phone numbers, glad I did. He had a no show, and headed right over! Fixed in less than 10 minutes, we have heat! And then Fred headed back to his no show, to give him another chance. 1 year warranty for parts and labor, Happy, Happy.
The 5 stars are genuine.

Kristine A.

Fred came by quickly and was able to do the repair in less than an hour. His holiday fees are very reasonable. I would recommend using him again!

Pat F.

Wow! Okay, so I called to get some help with an issue I was having with a thermostat that wasn't working. Like many others have said, I was asked to text for coordination purposes, which I appreciated because then I can make sure I give them the correct address and we have record of the appointment time.

Anyway, after doing that, I got a text message back a number of minutes after setting an appointment, with a recommendation from American Ace to check with my power company based on the kind of thermostat I was using. After a quick call, it was all fixed and Ace never even had to come in. I mean WOW! They could have easily came over, fixed the thing and charged me for it (which I would have happily paid for), but here they are providing me some some advice that allowed me to fix the problem on my own. Tremendous customer service, and you can be sure if I have a major pain in my AC or Heating again I'll be giving them a call. Thank you thank you thank you!

Venkata K.

5 star reviews all over. I now started doubting authenticity of yelp. Thank you American Ace plumbing.
I just want to share my experience with yelpers and may be it might help some one in making some realistic decisions before giving your hard earned money to these guys.
Almost a week or two ago, we started noticing our AC is not blowing hard enough. It reached out a point where it is not blowing any air at all. I observed ice formation all over the condensor pipes (indoor and outdoor). Also noticed outdoor compressor keeps on running even though thermostat is set to off. I need to break the circuit to turn off compressor.
I thought i will call a technician and looking at all 5 star reviews, i called American Ace plumbing. Fred gave me appointment on the day itself and came to do inspection immediately in couple of hours. There ends the best part.
Fred stopped and did a visual inspection of units model number. No questions asked about what happened. I tried to explain about compressor not turning off but he didn't paid much attention. He said there ""MIGHT"" be issue with evaporator coil and that is end of unit's life. As unit is 25 years old, his recommendation is to replace entire system and and he can squeeze an appointment for replacement in a week. I got a quote for $3400. Thats a expensive ""MIGHT"".
I my self being engineer knows few basic things about troubleshooting any issue. You ask for symptoms, open up and check out for any faulty component and then explain what went wrong and do recommendations.I never saw some one making a guess before giving a quote for $3K.
I got to decide on replacing system or get my engineer hat. Not a tough decision to make.
Google search on these symptoms gave me couple of options to check. Thermostat wire or contactor. As indoor fan is turning off as per thermostat setting, I opened compressor to check contactor. There is lot of junk, cob webs and all. I did a little cleanup and obvious enough, contactor relay is stuck. Its a little spring relay, I just need to jiggle a little and pull it out and *BAM* every thing is working fine. A 20 minute job to open 4 screws and pull a spring and put everything back.

$3400 saved. Although, he is kind enough not to charge me anything for coming down. 1- star for that.

Update:
I got a call from Fred himself, apologizing for his mistake and offering any service for rectifying his mistake which is nice of him. 1 star for customer service

Jaypee W.

Scheduled for 8 am to 10 am.. And i was surprised they came really early.. They checked our a/c and instantly know what is wrong.. i just feel bad that the only way to fix the problem is to replace our A/C. But any ways i was satisfied with their explanation. Keep up the good job.. and thanks for the free check..

eddie P.

Called these guys at 2:50 pm because my AC capacitor needed replacement. Max came by my house at 3:20 while I was on my way from work to meet him. While waiting for me I get home , he was able to also service my neighbor with he same problem on a whim and then when I got back, he fixed my AC unit. In addition he had the filters available so I was able to replace those as well. I'm blown away by the fast service and the efficiency of this company. Oh and the price was fantastic compared to the other places that I researched.

Lulu L.

A/C stopped working and needed to have it fixed quickly. Other places were booked for up to 2 weeks. Fred answered my call and was able to fit me in the next day.
Max came out to diagnose the problem. He knew right away what the problem was and took care of it. He was very helpful and answered all of my questions.

He was punctual, courteous, and knew what he was doing. I highly recommend them for any of your a/c needs. I would use them again.

Kim K.

May AC died in the middle of the heat wave. I called several big name companies who could not come for 1-2 weeks. American Ace came the next day. I was anticipating having to replace the air conditioner, but they fixed it by replacing 2 capacitors (much cheaper). They were there when they said they would be. Very happy with this service!