American Ace Plumbing Heating and Air Conditioning

Pat F.

Wow! Okay, so I called to get some help with an issue I was having with a thermostat that wasn't working. Like many others have said, I was asked to text for coordination purposes, which I appreciated because then I can make sure I give them the correct address and we have record of the appointment time.

Anyway, after doing that, I got a text message back a number of minutes after setting an appointment, with a recommendation from American Ace to check with my power company based on the kind of thermostat I was using. After a quick call, it was all fixed and Ace never even had to come in. I mean WOW! They could have easily came over, fixed the thing and charged me for it (which I would have happily paid for), but here they are providing me some some advice that allowed me to fix the problem on my own. Tremendous customer service, and you can be sure if I have a major pain in my AC or Heating again I'll be giving them a call. Thank you thank you thank you!

Venkata K.

5 star reviews all over. I now started doubting authenticity of yelp. Thank you American Ace plumbing.
I just want to share my experience with yelpers and may be it might help some one in making some realistic decisions before giving your hard earned money to these guys.
Almost a week or two ago, we started noticing our AC is not blowing hard enough. It reached out a point where it is not blowing any air at all. I observed ice formation all over the condensor pipes (indoor and outdoor). Also noticed outdoor compressor keeps on running even though thermostat is set to off. I need to break the circuit to turn off compressor.
I thought i will call a technician and looking at all 5 star reviews, i called American Ace plumbing. Fred gave me appointment on the day itself and came to do inspection immediately in couple of hours. There ends the best part.
Fred stopped and did a visual inspection of units model number. No questions asked about what happened. I tried to explain about compressor not turning off but he didn't paid much attention. He said there ""MIGHT"" be issue with evaporator coil and that is end of unit's life. As unit is 25 years old, his recommendation is to replace entire system and and he can squeeze an appointment for replacement in a week. I got a quote for $3400. Thats a expensive ""MIGHT"".
I my self being engineer knows few basic things about troubleshooting any issue. You ask for symptoms, open up and check out for any faulty component and then explain what went wrong and do recommendations.I never saw some one making a guess before giving a quote for $3K.
I got to decide on replacing system or get my engineer hat. Not a tough decision to make.
Google search on these symptoms gave me couple of options to check. Thermostat wire or contactor. As indoor fan is turning off as per thermostat setting, I opened compressor to check contactor. There is lot of junk, cob webs and all. I did a little cleanup and obvious enough, contactor relay is stuck. Its a little spring relay, I just need to jiggle a little and pull it out and *BAM* every thing is working fine. A 20 minute job to open 4 screws and pull a spring and put everything back.

$3400 saved. Although, he is kind enough not to charge me anything for coming down. 1- star for that.

Update:
I got a call from Fred himself, apologizing for his mistake and offering any service for rectifying his mistake which is nice of him. 1 star for customer service

Jaypee W.

Scheduled for 8 am to 10 am.. And i was surprised they came really early.. They checked our a/c and instantly know what is wrong.. i just feel bad that the only way to fix the problem is to replace our A/C. But any ways i was satisfied with their explanation. Keep up the good job.. and thanks for the free check..

eddie P.

Called these guys at 2:50 pm because my AC capacitor needed replacement. Max came by my house at 3:20 while I was on my way from work to meet him. While waiting for me I get home , he was able to also service my neighbor with he same problem on a whim and then when I got back, he fixed my AC unit. In addition he had the filters available so I was able to replace those as well. I'm blown away by the fast service and the efficiency of this company. Oh and the price was fantastic compared to the other places that I researched.

Lulu L.

A/C stopped working and needed to have it fixed quickly. Other places were booked for up to 2 weeks. Fred answered my call and was able to fit me in the next day.
Max came out to diagnose the problem. He knew right away what the problem was and took care of it. He was very helpful and answered all of my questions.

He was punctual, courteous, and knew what he was doing. I highly recommend them for any of your a/c needs. I would use them again.

Kim K.

May AC died in the middle of the heat wave. I called several big name companies who could not come for 1-2 weeks. American Ace came the next day. I was anticipating having to replace the air conditioner, but they fixed it by replacing 2 capacitors (much cheaper). They were there when they said they would be. Very happy with this service!

D C.

Called up just to get a routine maintenance (~$78) done on my AC unit and initially found it a little odd that Fred, the owner, wanted me to text him my contact info and address. Turns out he's just super busy and it's easier just to get the info to him on a text rather than him having to write it down while he's on the go. I get it.

Fred arrived early and explained everything he was doing as he was performing the maintenance. He checked the AC unit and even went up to my attic to be thorough. No problems found and no attempts at up-selling or phony made up repairs.

Fred deserves the 5-star reviews. He's very busy and there's a good reason for it. Yelp did not let me down on this choice. Fred was above board, honest, knowledgable, provided great tips and recommendations on my AC unit, filter changes (per Fred, the cheapest ones work just fine), etc. He even explained the warranty of the Carrier brand AC unit at my house. Fred even does plumbing. I've got him on speed dial now for my AC and plumbing needs.

Dr H.

My 1988 A/C unit stopped working during this epic heat wave and I was pleasantly surprised to hear when I called on Monday that they could come out on Wednesday.

Max and Fred were punctual (in fact, they called to see if it would be ok to arrive a half hour early, which I was grateful for). They had the unit diagnosed and repaired (dead capacitor) in about 15 min.

Quick, responsive, courteous and didn't try to up sell me a new A/C or additional repairs. I was very happy with Max and Fred and would call them again.

Khulood K.

Fixed my ac in less than 20 minutes thank you. San diego has been having a heat wave and also changed my filter for $5 dollars more. Great work.

Diane M.

My experience with American Ace Plumbing is nothing like the previous reviews - so are those plants? Our air conditioning quit working and I have an 8 month pregnant daughter and she called, left a message got a call back, the guy said he was booked and didn't even make an appointment. Wish we had had the same response as Steven F and Steven G.