American AC Heat Plumbing

Flower Girl L.

Agree 100% with COREY P.!

Having read the reviews I decided to give this company a try but was taken aback immediately by the inability of the representative to answer a simple question as to WHAT IS THE SERVICE FEE?!

Someone by the name of ""Mattie"", who insisted on asking a bunch of questions and refused to give any details without taking my telephone number, was the first person I spoke to. When I advised I did not want any telemarketing calls I was barraged with statements about how the company is family owned...and when I told him I would block unwanted telemarketing calls HE HUNG UP THE PHONE.

Immediately called back and got some female who insisted Mattie was suddenly on a very long conference call and wouldn't be able to come back to the phone. It was okay, I didn't want to conduct business with such unprofessional people after that but informed the person I would be dictating a review of the experience as a REMINDER to me and a warning to others.

Corey P was right on - BEWARE!

Absolutely NOT the American way and they certainly did not make me smile, as their opening dialogue requests!

Jeanne V.

Christian was our technician today and he did an extremely thorough job and very detailed he went above and beyond keeping us informed. We highly recommend him as a technician and want him to come back to do our ac maintenance in 6 months.

Billy H.

Christian was our tech today and did an outstanding job very knowledgeable. He took the time to explain every part of the expected job that he was here to do. He went above and beyond to make sure that American AC was represented with the upmost professionalism. Thank you Christian for everything!!!!!!!

Harlan S.

Five stars for arriving within window of time and being friendly. Zero stars for woefully inadequate diagnostic results. A safety-control switch on the heater was already self-identifying (blinking lights) as the fault, so easy peasy from there. Test the faulty part, replace, and viola, success with a happy customer in a warm home. But that was not to be. The technician rather suggested that my heating system was inadequately installed, preventing it from heating. After peppering the conversation with scare tactics about a cracked heated exchanger and carbon monoxide poisoning, he recommended that I replace the system. Ugh. I got a second opinion which resulted in the replacement of the safety switch and a restored functioning heater. On the positive side, the scare tactics did motivate me to replace the battery in my Carbon Monoxide device!

Rebecca G.

Just had Christian C. come out to my house and he was very knowledgeable. He answered every question we had and is a very hard worker. I definitely would recommend him to anyone!!

Monica H.

Excellent service, clean and thoughtful representative. Couldn't ask for better. Explained everything we needed to know.
Thanks

Lee S.

Representative Henry ""Hank"" S. came out to inspect our furnace. He was very professional, knowledgable and patient with our family who had many questions!! By the time Hank completed the 18 pt precision tune-up, professional cleaning and safety inspection, our ancient furnace was performing like new again. Because our furnace is ancient and close to running its course, Hank did provide us with several suggestions. Overall we're very happy with the service received.

Martha A.

Christian C. , the technician is one of the most impressive individuals from this company we have ever had. He was thorough in his inspection and even discovered a missing component in the duct that has been causing increased airflow to one room and not another. The last inspector had said it could not be fixed. He was professional and really a bright young man! Wonderful asset to your company.

E N.

Beware, I normally never do reviews but these BUBBA'S need to be outed. THIS is a term they use to describe other companies. I paid 100.00 dollars for a diagnosis for my air/heating unit. I was given a recommendation to replace the breaker and buy a 400.00 box to attach to my unit but never received received a diagnosis for the unit. They did not check the transformer, circuit board or cord to the unit. Just told me the system wasn't getting enough power. Well the transformer was bad and the 3 prong end of the cord was bad..which cost 200.00. I paid these 100.00 for nothing when I called to complain I was told they would come out to diagnose the unit free of charge. Wow don't waste your money on these BUBBA'S

Jitendra K.

Fernando from American Air Conditioning & Heating was absolutely excellent! He is very knowledgeable and professional. He is also very personable and I highly recommend him. He knows his stuff!! Thanks Fernando.