Amazing Plumbing & Rooter

John K.

Rene was the plumber assigned by Amazing Plumbing, and he was very professional, courteous, competent, and on time. Fidelity Home Warranty selected Amazing Plumbing to come fix my busted kitchen faucet. The faucet had become detached at the base on top the sink, and water flow was severely restricted, and the faucet itself would not move in a full range of normal motion. When Rene first came out, he told Fidelity on the phone that the faucet needed replacement, which is what I also thought. However, because there was still a bit of water coming through the faucet (even just a trickle), Fidelity insisted the faucet was not covered. That really ticked me off, after having paid annual premiums to Fidelity for many years. However, after I took a video recording of the faucet and its condition, then sent it to Fidelity, finally then did Fidelity admit the faucet needed replacement. If only they had listened to the plumber in the beginning! I have a very positive impression of Rene and Amazing Plumbing's work based on this experience, and am a bit more disappointed in Fidelity than should have been the case.

Shaun J.

Recommended through American Home Shield for a burst water heater. Some guy came for a total of 10 minutes and said he'd call my home insurance to replace it. When I called AHS to check the status, I was informed he recommended replacing lines, pan, etc. which cost over $1000. Amazing plumbing is clearly compensating costs by billing insurance more than what's actually owed. I'd rather pay more than come back to this company.

Jeff F.

Enrique was very professional and was able to address all our plumbing issues during his visit. We have young children at home and he was very careful to work around them and keep the noise levels to a minimum.

Carolyn C.

This is the worst plumbing experience AND the worst home warranty experience (American Home Shield - AVOID they're crooks) of my life. Our water heater (Rheem, not old but out of warranty) broke last Wednesday night (today is Tuesday). AHS took $100 immediately and said they would schedule a plumber. The first one, called California Contractors I think, did not call until Thursday and then it was to say they couldn't come out until Monday! I called AHS back and they got ""Amazing"" (a serious misnomer) who said they could come Friday. The technician who came said it was a thermocouple, he would get the part from Home Depot, and come back to install it the same day (Friday) or Saturday. We were going out of town but told him we would leave the basement door open. We were not in cell phone reach until Sunday. Apparently the technician did not have the authority to come back and replace the thermocouple. The office had to formally schedule an appointment with us and since I could not answer my phone on Saturday, they just moved us to the back of the pack. So when I called Monday morning, they said they could not schedule me until WEDNESDAY, a week of cold showers and piled up dishes. I tried for hours to get AHS to find another plumber or refund my $100 but they would not. I managed to get the appointment moved to Tuesday afternoon. I just finished talking to ""Amazing"" and they said, now it's not the thermocouple after all, it's the pilot unit. They have to locate one and then we have to wait until tomorrow (Wednesday) afternoon to get another appointment for installation. Apparently they are extremely busy not providing good technical or customer service. At one point I waited 15 minutes on hold. There was no manager to speak to of course. So as I go on 8 days with no hot water, totally out of dishes, I warn anyone thinking of using them, run like the wind. Use anyone else. And don't contract with American Home Shield because they are just as bad. Their customer reps barely speak English and have no power to change anything. The worst customer treatment ever.
UPDATE NEXT DAY: ""Amazing"" Plumbing called me to complain about this review. Teresa, the ninny in charge, said she would have to refer us to a ""non-Spanish speaking plumber"" although this was never an issue. The plumber did mis-diagnose the problem but we had no problem communicating with HIM. Obviously Teresa is using the Race Card to avoid her own and the company's gross incompetence. Hilarious really. She apparently lives and dies by these reviews but spends all her dubious energy refuting them. FURTHER UPDATE: First Class Water Heaters just came, spent 20 minutes in the basement, and fixed the water heater after a week of Amazing Plumbing and American Home Shield excuses and no action. I highly recommend THEM.

Vertie A.

They came out from Home Shield warranty. Fixed the clog in 15 minuets , very nice and helpful.

Pam R.

Luis and Oscar came out today 9/19/2019 and did a quick and amazing job unclogging my garbage disposal! They were polite and respectful. I would recommend these guys any day, any time! Thanks Luis and Oscar!! :-)

Mitchell M.

Very slow service. I waited a week to have a tech come and take photos for 5 minutes, then leave. Work was scheduled to commence the following Tuesday. The company called to reschedule the work for Friday on that Tuesday. This company will aid in home warranty scrutiny over claims; making it hard to have claim approved. This is a useless company to have dispatched.

Nitin G.

It is over 3 months and still, faucet in my bathroom is not repaired. The first plumber from this company broke a part of the faucet and told me that it is part of the repair process. OK. Then replace it!!! Since then about 5-8 appointments, with different plumbers without knowing the situation, no-shows, just in time cancellation, visiting me without the right part. As recently yesterday, 9/13, an appointment was canceled at last minute and promised that someone will be at my home between 3 to 5 PM and again a no-show. Hope some day it will be fixed. Second chance is OK but seems it is a routine at this company.

Will likely update review after it gets fixed

Key E.

Best service...my new garbage disposal and clogged toilet works! I had to call Amazing plumbing to go behind another company and paid less!!! Job well done!

J V.

After two months that the water heater was installed they finally mailed the permit last Aug 5. yes it took that long, I had it inspected Aug 15. It requires a correction. I already did three calls since.. Last I talked to was Theresa. They are suppose to come out today, Sep 6 between 4-6pm, it is already 7:30pm and no show. Time completely wasted. Taking out 2 stars from my original post. We'll see how it goes with this and my other complain.

They came back Sept 19th and corrected what was noted during inspection. My other complain was with regards to what was said I need and charged to me and what was installed. Have not heard from this yet.