Always On Call Mountain Mechanical

Colleen C.

We called Mountain Mechanical to evaluate a CO leak from our boiler. After discovering we needed a new heat exchanger, their technician, Gene, left after 15 min to start the warranty process ($350 callout). After a few days without heat, we ended up calling our boiler's manufacturer to find out no photos had been submitted, nor was the claim followed up on. We did this ourselves to speed up the process. Once the part was en route, we called the company to get a quote for the work. We were told $2290 as a flat rate - they specified they are a flat rate company - and that the job would take 6-8 hours. This equates to roughly $375 per hour. This seemed quite high, so we requested more information regarding their pricing structure (their competitors run around $160/hr). We were told this was simply the price for the labor and the technician's time spent calling the boiler manufacturer (which we had done a good portion of). At this point, we had been without heat for a week. We found an open appointment with Anchorage Plumbing & Heating for $160/hour and told MM we were thinking of taking our part to them for the install. They entertained the idea, but wanted us to pay them for their technician's time spent on the phone, which apparently, they have hourly charges for instead of a flat rate. When we requested the technician's call logs to justify the fee they wanted, they suggested we use another company in order to keep things amicable. In the end, we obtained our part from MM and used Anchorage Plumbing & Heating. They did the job in 2 hours for $333. I will never use Mountain Mechanical again. Between the hassle, ridiculous price and amount of attitude we got, they are not worth the call!

Judy M.

Heater fan went out friday night. They called right back said they were crazy busy. 8:02 Monday morning they got the job done. Thanks guys !!

M B.

I called Mountain Mechanical on three separate days, during normal business hours, before I was able to get someone other than the emergency after hours answering service. When I finally spoke to a non-emergency message taker, I was told they only clean dryer vents during summer, and they wouldn't accommodate my work schedule, even though I would be home with ample time for the heating system inspection before end of normal business hours. My job doesn't allow me to take time off work to wait for a plumber for preventive maintenance. It's obvious Mountain Mechanical really doesn't care about having my business. I called a reputable competitor who was happy to accommodate my work schedule and willing to clean vents in seasons that aren't summer. They will be my go-to plumber from this point. Mountain Mechanical will not be under consideration in any season.

William S.

I called Mountain Mechanical to replace my bathroom faucet by the sink plus replace an old garbage disposal/grinder and a plumber showed up and said that I had to pay $1,400+ for the materials and labor. Because, of the amount I was quoted was too high, I went to Home Depot myself and purchased the Delta faucet for $32.98 and garbage disposal for $109.00. After I have all of this parts, I called my very trustworthy realtor named Mary and she told me to call Best Plumbing and Heating for the installation. All of this was finished in less than 2 hours and did an outstanding job. After everything was said and done, I only paid less than $200 for the installation on both faucet and garbage disposal. Now, get this, Mountain Mechanical said that it will take about 2 hours to replace the garbage disposal alone, which I know he was bullshiting me. I saw the red flag already when the plumber named Mike quoted me $1,400+. Never again I will do my business with them again.

James A.

Called out for broken water pipe between my 2nd floor and third floor bathrooms. Pipe had burst and Mountain Mechanical Took care of the repairs in short time at a Fair price. After my ceiling caved in. No Thanks to State Farm insurance that gave Me problems with coverage from start to finish. I finally repaired the Sheetrock, tape and knockdown texture myself. Needless to say I'll be shopping for a new insurance company. As for Mountain Mechanical.... thanks for your prompt and professional services.

Brian C.

The best plumbing business in Anchorage. I've used Mountain Mechanical a few times in the past and they never fail to impress with their professionalism and expeditious service and fair rates. I will not hesitate to call on them again in the future if I have any more plumbing issues. Thanks again Mountain Mechanical for bailing me out in a pinch and taking care of my elderly parents.

Mandy M.

I am more than satisfied with the work done today, price was less than expected, work was done in a timely manner, Russel and John were polite and professional, everything checked and rechecked to make sure there were no more leaks after they were done

Kelly B.

Quentin and John spent 7 hours making plumbing repairs to almost everything in our house that has water running through it. They were on time, polite, thorough, and took the time to explain their work to me. I am grateful for their work.

Jen K.

Started off the New Year without heat...memorable start to 2019! Called on the 2nd and the person answering the phone (Rosalind) was friendly and awesome empathizing with my sadness of no heat lol Sent out Keegan to come out and fix...um this guy is AMAZING to deal with! Very friendly and knowledgeable in his work! He'll answer the twenty bazillion questions you might ask and explain everything well. Make sure you use this company and be sure to ask for Keegan as he's the best!!!

Ryan R.

So let me tell you my experience with MM over the last fe months. It started with some faulty wiring with my old system. It was memorial day weekend, I know right, it couldn't have happened at a more inconvenient time but I digress. So I happen to come home early from a camping trip and when I got home I noticed that my circulation pump was running. Didn't think anything of it till the next day and found that not only was it still on the system was radiating a lot of heat. So I called MM and was told that one of their service people will call me back when they were on their way. Matt (owner) called me back within minutes and instead of just coming out and charging me a hefty fee, Matt did kind of a triage with me over the phone. What he was doing was trying to save me money by helping try and figure out what was going wrong and maybe fix it myself. Unfortunately we weren't able to figure out over the phone. Matt came out and was able to find the problem right away. It was a wiring problem that if left any longer could have been pretty disastrous (meaning possible fire). Fast forward a month to June and now I'm in the market for a new system (mine needed updating was 15 years old and it was a Munchkin). I attempted to get quotes from three different companies one was the company that did the original install, one was considered the top rated company on the Home Finder app and of course the third was MM. Well to cut to the chase, the first two failed to follow through with their quotes (meaning I never got them!). Once I decided to go with MM I called to set up the install date told them what I wanted and thought I was all done. Well a few minutes later I get a call from Matt and he lets me know that the water heater I chose although very good was very expensive and excessive for what my needs were and offered and alternative which would in turn save me $600! Of course I went with his recommendation. Here it is August and just had the install only took one day (sooner than projected). Matt and one of his employees were very professional and thorough. They did an outstanding job and I am very pleased with their work. I've attached some photos of the install with before and after pictures.