Alvarez Plumbing

Rick R.

The Good: Responsive. Called & sent a plumber out to the jobsite promptly.

The Bad:
1) During the call, I was not informed they charged $115 just to come out. This may not have been an issue IF I was told beforehand.
2) They are not a one stop plumbing shop. I called for service on a rental property that had a broken sewer line & crawl space was poodled in water due to the plumbing issue. After inspecting the property, I was advised I had to hire another company to drain the water out before they could assess the damage & begin work.

Recommendation if using this company. Ask tons of questions BEFORE asking them to come out (i.e. How much they charge to come out). Be very detailed when explaining your plumbing needs to determine if it's something they can manage.

After paying their fee, I ended up using another one stop shop plumbing company.

Anna P.

This company sent out a plumber to unclog a toilet. The guy left and came back with another guy. The problem seemed to be solved. 2 days later the toilet was worse it backed up into the shower. Called them back and they wouldn't honor their work. Said it would cost more if they came back. I'm a senior citizen on a fixed income and they had already charged me $465.00.. long story short I had to call another plumber. He fixed it in about 1/2 an hour and only charged me a small fraction of what Alvarez Plumbing charged!! I gave 1 star only because I couldn't go any lower. Never again!!

Hachiko B.

They came out when called. This review is for their billing/customer service. The plumbers came out AUGUST 16. Did good work and fast. Great price.

WE DIDNT GET OUR BILL UNTIL SATURDAY (SEPTEMBER 25), and the billing department called my cell phone SEPTEMBER 29 AND LEFT A VOICEMAIL ""IM CALLING TO COLLECT PAYMENT..."" I call back and told them that we JUST got the bill and asked why it took so long. The girl's excuse was ""sorry it took so long. We are short staffed and the bills went out late.""

Like FOREAL?! You just sent the bill and now you're calling me DEMANDING PAYMENT? I have the USPS Informed Delivery notification in my emails, and i see they sent ANOTHER bill.

Today is OCTOBER 2, 2021. at the bottom of the invoice it reads:

""Past due balances are subject to a $20.00 per month late charge...""

It says DUE 10/3/21. Crooks. I bet they do this to ALL of their customers. Send invoices LATE, cutting it CLOSE to the due date, then charge a late fee.

You being short staffed is NOT my problem. Don't call me demanding payment acting like we don't pay our bills. Get someone competent to do your billing, or get a better system going.

Maryanne M.

I called about 12:40 pm and a plumber was at my house by 1 pm. I realize this was lucky timing, but I've used Alvarez Plumbing on 4 or five occasions and they are always fair priced, prompt and polite. Jose was the plumber this time. He was great. He got my pipes unplugged and was done in 30 or so minutes.

Rosealyn B.

Great experience! The technicians were awesome service was quick and efficient. Thanks!

David V.

Over charged me for a simple job. Dishonest company. Plumber totally ripped me off and charged me double what it should have been in terms of the hours billed.

Susie H.

First of all I was told $100 an hour, nothing extra.I was prepared to pay $200 or so for install. Plumber arrived late then debated that he could do the work for an entire hour before he began. There goes $100! He was to swap out a shower head, handle and spout that I purchased. End of the day the work was completed. Let me say here that he spent a lot of time at his truck and walking in and out. The plumber also took all of my old parts plus the box my new set came in. I thought that was strange. My bill arrives in the mail for $438!? I call for detail and they say he worked for 3.5 hours, charges for materials, charges for TRAVEL TIME! A Salinas plumber charging to come to a Salinas address? Just another way to soak your customers. Or I guess I should say previous customers. Never again.

Dexter K.

I really would like to say thank you to Juan. He is a great plumber. One way you can tell if someone is really good at there job is by the way they are able to explain technical and complex issues in a manner that is easily understandable. Juan was a good communicator and was able to answer all of my questions and Lord knows I had a lot of them. He replaced a water heater at my home and even explained to me what was possibly the root cause. He was able to not only explain things to me but also showed me some things I could do to conduct better maintenance on my hardware. As a first time home owner, I am learning that I should read the product manual on all of my big appliances inside and outside. Thanks for the lesson Juan!

Laura B.

I've used Alvarez Plumbing for years. On Thursday August 13th (afternoon) I had a sewage backup and Alvarez sent out a plumber. He was here approx. 20 minutes, snaked the line and said it was taken care of. Three days later, August 17th (morning), the sewer line backed up again (same location). I called the office and was told that they only guarantee their work for 24 hours and that they were booked up for the day and a plumber would be sent out after hours (7 pm to 9pm) and it would cost extra money for after hours work. She told me THREE times it would cost more money this time. I will NEVER use this company again nor would I recommend them to family and friends.

Claudia G.

I called Alvarez plumbing yesterday after going through one other plumber and one appliance repair shop, and I am so glad I did!!! Two hours later, my sink was not leaking water everywhere when I washed dishes. Juan did an efficient job, and he explained what he was doing. We are very grateful for his work; we will definitely be using this business in the future if we have plumbing issues.