Alvarez Plumbing & Air Conditioning

Human R.

Do not use this company. They overcharge, point fingers and make excuses. All the 1 star reviews are legit and notice the responses they are divert and no one takes ownership of the problems.

Ken B.

Never send a boy (or2) to do a man's job. Replacing a hot water tank in condo high rise. A while back- -estimator's Sales Quote did not match multi installation discount promised to the building. -estimator tried to upsell replacement of brass parts not needed. -quoted price to install short boy 60 gal - 2 young Installers did not know what they were doing to remove old one. They didn't want to remove utility closet door to prevent damage. but did after I made them measure, did not want to cut pvc from a/c air handler that was in way and would break pipes. Again I said measure and took pic of it before any damage. Then they did. Old 80 gal tank was too wide to be pulled out around the pvc and Freon tubing. I had to problem solve for them how to do that. They installed new tank without a new drip pan. They filled the tank with water and said that is all they could do. An electrician was needed to put in longer wires, the estimator screwed up on that. No electrician that day...I had to wait almost 24 hours for that to be done ??? Over night and next day - no hot water or shower. (No, I won't pay for the electrician that was not in the quote) All finally finished and they did provide a $100 discount. But could not recommend. The price was higher than their pitch to get many installations in one building

L H.

Will NOT use again or recommend. A tenant put in a work order with property management about a leaking water heater. APAC charged $1414.72 to swap out a supposedly leaking water heater and replaced with Rheem ProE50 T2 RH95 on May 14, 2019. Once they left, the tenant had to put in another work order on May 14, 2019 for water leaking behind the wall where the water heater is. They came out on May 16, 2019 to identify the leak behind the wall and to repair. They found and replaced a bad tee connector on the cold water line. Additionally, they replaced the cold water line to hose bibb and hose bibb on backside of house even though they said the leak was at the tee connector. This charge was originally $1,013.81, but took 25% off after property management questioned the charges. The updated charge is $760.36. I will post an update once the property management receive answers from APAC for the questions below. Q1. Was the water leak actually coming from the water heater or the wall? Q2. If water heater was bad, where was the leaking coming from? Q3. Was the water leak behind the wall caused by your tech while installing the new water heater? Q4. Why was an expansion valve installed and did the old water heater have one? Q5. Why would someone have to put in a new work order on the SAME day for water leak after YOUR tech just left after replacing the water heater? Q6. Can you provide a detailed invoice of parts and labor?

Nanette H.

Horrible experience with this company. Charged me $219 for not even half an hour's work. They are total rip-off artists so stay away from them. I can not say one nice about them. Up top was my first review. Then they reached out to me and made it right. I appreciated their taking the time to do that so I'm changing this to 4 stars. Thank you for your professionalism.

Robert W.

The service technicians are knowledgeable and efficient. The office staff was professional and was able to get someone out to my house within 4 hours. Very impressed with their customer service and work ethic.

Peggy D.

Unreliable and poor customer service. Called this morning and was given a time frame of 12-4 pm. Wiated the entire time for someone to show up. Never showed up because they said they called and didn't get an answer so they decided I must not be available and they took another emergency job. Never came to the property. Never said that they would be calling to confirm someone would be there or would not show. Could not have cared less about the inconvenience and waste of my time when I called Their only solution was that I could wait another four hours tomorrow. No thanks.

Diane G.

While installing a new toilet in our bathroom the flange broke and we are on a cement slab. My husband is a very handy guy and this would have been his 6th toilet install but he was at a loss about how to replace the flange in cement. We called Alvarez because our neighbor had used them and was happy with their work. Got an appointment for the next day, the tech called within the timeframe given to let us know he was on the way. He was very polite, discussed the different options for repairing the flange, we received a written quote to do the work. We signed the quote and the work was done in less than an hour. The tech was professional and courteous. My husband is very particular and does all of our home repairs and remodeling he was very pleased with the work. If he get stumped again we will call Alvarez.

Brian S.

On 1/02/18 I called Alvarez Plumbing; the well-experienced plumber they sent cleared two completely stopped drain lines, plus he laid down plastic first, plus he used a shop vac, and he cleaned up well when he was finished. One of the drain lines he cleared had been abandoned because a previous plumber was unable to clear it, so he then re-plumbed my drain pipes to run more efficiently by using it. He worked very hard for me, and later that evening he called to ask if everything was still okay. I'm very happy that I called Alvarez, and this was the second excellent experience I've had with them.

Stephanie W.

After weeks of continuously trying to fix a toilet clog the situation finally grew severe enough that we needed to call a plumber. Through the Brandon Chamber of Commerce we found Alvarez Plumbing and they sent out a technician the next day. The plumber who came out, George, exceeded our expectations. He was thorough with his work, explained it clearly to my husband and was courteous in our home. The next day I wasn't sure if the toilet was messing up again. Alvarez Plumbing has a 30 day guarantee on their repairs and George came out again (he did fix it correctly the first time, it was user error on my part). He completely backtracked his steps to ensure our pipes had been cleared and took the time to walk me through how our pipes worked so that I would have a better understanding. That REALLY impressed me. I rarely interact with specified-skill careers who can speak to me on my level of ignorant-home-owner. I paid a reasonable price, one time, to have excellent service that is guaranteed. As a home owner, that's a best case scenario.

Jordan V.

Awful experience! The charge $200 to fix an issue and it was worse when they left. I asked for this to be repaired and Jay told me it would be 2 days to fix it. The kicker was he said """"we will do this with no extra charge."""" They have not been back out and escalating this to a manager for quality service is a complete joke. I was referred to this company and should of read reviews first. HORRIBLE EXPERIENCE.