Altstadt Hoffman Plumbing Services

Spencer B.

I would never recommend anyone call Altstadt for anything.

We had sewage back up in our basement so we called them on a Sunday to come fix it, they showed up said they unclogged it and found a broken pipe outside of our home. They needed to send someone to give us a quote to fix the broken pipe, but we would be able to use our water until the person giving a quote came two Mondays later. This bill cost me $530 and included items they said it would not.

The following weekend six days later our entire basement bathroom and room next to it are full of sewage. I called them to come back since they didn't solve any of my problems, I was told it would cost me ANOTHER $530. Obviously I did not accept this. We called a competitor who charged me less than half this price

I called again on Monday to speak with someone regarding the first bill since they clearly had not solved my problem, two weeks later and no one has called me back.

Now tonight I went to use the bathroom upstairs where about a month ago we had them install a toilet and it's wobbling and has water leaking from the sides.

Clearly Altstadt is not a company that wants to actually fix problems and do quality work but instead wants to try and make as much money as possible by charging customers for low quality work and hoping they will call them back to fix the issue they didn't originally fix.

At this point I probably would have had better luck just looking up how to do the work on YouTube, no one should ever call Altstadt for a single thing

Edit to add more information:
After 3 weeks we are STILL going back and forth with ""Mr.Flowers"" to get our money back from them not being able to simply install a toilet properly. He's made up multiple excuses why he can't give us a refund including not being able to read a printed invoice he forced us to mail instead of emailing, now he claims I have to contact the other company who fixed their mistake to get information for HIM on what was wrong with the toilet. Apparently he doesn't do his job at all and just sits there waiting for everyone else to do everything for him.

Heidi F.

Horrible service, they gave a time to come to our residence and never showed up, called and continued to get the run around, friday and then it went to monday then it was the end of the week the whole entire time we have a water leak, this is very very bad business, save your time and money, do not call this place for services apparently they dont need homeowners business or money.

Donna C.

Altstadt Hoffman Plumbing did plumbing to install a new dishwasher, but installed it incorrectly so the dishwasher never had hot water to clean the dishes. When I had them come out to resolve a drain clog, they came out with the wrong equipment for the job. I asked them to look at the plumbing to the dishwasher. They told me that the previous plumber had installed it incorrectly, and they charged me to repair the problem (which THEY caused). They came back with proper equipment for the drain clog, but I was charged for the wasted time too. They sent two bills, with four different labor rates, which I questioned and they would never reply to explain the bills. I made multiple attempts to get the bill corrected to no avail. Instead, they sued me. This is not a company you'll want to do business with. Call ANYBODY else but Altstadt.

Nathan S.

Pathetic management and attitude.
I called Alstadt for plumbing in a house that I was redoing. When Chad Hobgood came out the first time, he acted as though he did NOT want to be there. Even my Electrician, who was there at the time, was appalled by his snide remarks and attitude. After leaving, Chad said he would get an estimate out. After a few weeks I still hadn't heard anything back. So I call, only to get told that he forgot how much work and material would be needed and he would have to make another trip out.
After Chad came back out to the house, he tells me how far out they are and to call the switchboard to get a date set up with a 50% deposit.

The date I arranged for came and went, no communication from his end. I ended up calling and getting my money back a few weeks later.
I know people who have used this company in the past, with very good results, which is why I chose to go with Alstadt. I'm not sure if the entire company is run this way or if Chad is an exception. I would never keep someone employed that pulls this kind of crap.. Unacceptable.

Ben H.

I've used Altstadt Hoffman Plumbing 3 times now in 3 different homes. Each time they were extremely friendly when I called. Sammy and Heather both in the office were helpful and detail oriented. My most recent service call, Josh and Cole came out. This was very basic work, but they did it even faster and better than I could've expected. Well done being professional and proficient guys!

Each time I've used this company they have answered the phone, had a since of urgency for my jobs and have done solid work. Well done everyone at Altstadt from the office to the field!

Ben

Double Oh S.

Terrible management, terrible service, terrible billing. I cant say enough bad about this company. Used them on a new home build and every step of the way it was something wrong and now their billing department cant tell me what i'm paying for. Havent been able to get an itemized list from them for anything.

Lori N.

We had them out 3 times in the past couple of months. We were customers of Hoffman Plumbing before they merged with Alstadt. They were just as friendly, professional and informative as they were in the past. Even the people that answer the phones are always nice.
Dakota was the last plumber we had. We had never met him but we were very impressed. He was knowledgeable, informative and fast. Also we tried to give him a $20 tip and he refused to take it. He said to ""pay it forward/buy a strangers lunch"". That's never happened to us in the 40+ years of hiring people and giving tips to those that definitely earned them.

Kim S.

I have used them twice and will never use them again. Each time, my bill has been nickeled and dimed with every little thing being a separate fee. The plumber came out without the correct part and I was charged for an hour of plumbing when in reality he was driving back to get a part he should have had on his truck. If you call them to talk to them about it, they won't take your call or return any calls. When I called yet again, to complain about their truly horrid customer service, I was hung up on by a nasty receptionist.

Andrea G.

I called Altstadt about my bathtub leaking into the condo below mine. They were recommended by the condo management because they had just fixed a similar problem and were reasonably priced I was told. They sent 2 plumbers to fill up my bath tub, splash water into the train and then check the condo below. After seeing nothing, they caulked around the drain. For this service, I was charged $25 for use of the van(which they didn't use) $210 for 2 plumbers and $30 for materials. I both called and wrote them about this. I didn't receive any response until my bill was 3 months past due. Then they called. I told them I had no problem paying for their service but since they had recently been to the condos, they did not need to send 2 men as our maintenance person is there to help. They put me on hold to speak with ""someone"" and agreed to only charge me for 1 plumber. I asked for a statement and said I would pay once I received it. I received a call the next day wondering when I was going to pay. When I received my statement, there was a finance charge. 100% satisfaction guaranteed, not hardly.

Amanda C.

Altstadt cleared out tree roots in nearly every pipe in our house's entire plumbing system when 2 other plumbers (each coming 2 times) could not. We dealt with laundry issues for over 2 years, but Altstadt showed up (horrified that we'd had to deal with it for that long!) and promised that that would be the last day we'd ever have to take an entire day to do one load of laundry. They were right! Professional, diligent, friendly, and reasonably priced. We hope to never need them again but if we do have plumbing problems in the future, we will be calling Altstadt!