Altrol Heating, Cooling, & Plumbing

cliff m.

Where do I start... firstly GO SOMEWHERE ELSE. (Not Prospector) Was charged $1300 for literally 30 minutes of work installing a warranty part replacement. when I asked how that works I got a nasty tone saying we have prices per service not by labor. No information given about the service that costs that much. full on stonewalled. Then a month or two later boiler failed (thank god it was summer) The run around again. couldn't get anyone to call me back. by the time they did I had found the part I needed online and they told me oh no, we can get it cheaper and faster. DAYS pass with me calling every day and over the weekend. they blew me off. Finally got a call back 4 days later on a Wednesday saying... oh well, I guess the deal you found was better. our will be twice the price and take 2 weeks. The next day was July 4. so the shipping would be put off another 2 days according to the supply house. We're 2 weeks deep now strictly because they would not return my calls. Got the part installed. charged another $1100 for plugging in wires and putting in a low water cutoff sensor. Memorial Day weekend. low water cutoff fails. no heat. it's dropping outside. leave TWO voicemails for emergency service. NO RESPONSE. Got Arctic Plumbing out who took care of it within hours... and they also said the low water cutoff sensor was installed SO POORLY they couldn't believe there wasn't glycol spewing everywhere. like it was about 2 threads screwed in which likely lead to the sensor failing AGAIN! called them today and got some runaround BS about ""tech"" issues. If you want to understand what your even being charged for they are not it. As far as you know it's just a randomly made up number and they will refuse to give you any clarity on charges. Save yourself time, money and frustration by calling anyone else.

Marilyn C.

This is a Zero-star review, but they don't let you leave a review without giving at least 1. Not only did this company charge over a thousand dollars for getting heat in my son's home, but they also didn't even get the heat working. Why you ask because they didn't purge the system and the pipes froze. So the company now wants additional $3000 dollars to fix their technician mistake. With the temperature in the negative 40's dipping down past Negative 50, how can this company claim to have done anything except rip people off. So, while the company staff has heat in their homes my son and grandson don't. It just shows where this company's ethics are, take their money and run we don't care if they don't have heat and we caused the pipes to freeze. We got our money. How disgusting for a company to treat people this way.

Johnnie C.

Took my old pump that I could have returned for 300 dollars and took 1050 dollars from me told me my boiler was working and we're still cold 5 hours later with not a word from the ""company you can trust""

Zakkary B.

Altrol replaced my pressure tank and well pump with a new Dab pump and water softener. Excellent work and value. Very knowledgeable plumber named Jason and Andrew B serviced my forced air furnace as well. Very happy with the results.

J D.

Another example of poor performance: I had a small repair and tuneup done. I won't even gripe about the high prices (which are quite high) because I agreed to it, but I did not agree to $1400 of additional charges for work that they didn't actually do. When I called them to discuss the fact that I was billed far more than what the technician showed me as the final price, they could not understand what I could possibly be upset about. It took me almost all day as well as sending them receipts and photos to convince them that $1400 worth of work they said they did was never done. This included their claim that they replaced an expansion tank. Thankfully I had before-and-after photos to prove they did not do that work. They also claimed they provided glycol that they pumped into the system but, on the contrary, I had purchased glycol myself and they just did the pumping. I had to find my receipt from the glycol purchase (which I purchased at their tech' suggestion) before they would reverse that charge. The final straw (as if one was needed) was when, even after being caught red handed charging for work they didn't do, they wouldn't even honor the technician's promise of 10% off the entire service if I signed up for their VIP program (which I did at that time). They gave me 10% off part, but not all of the service. As with everyone else on yelp who has reviewed them, I will not use them again.

Nancy V.

Never use this company. They will overcharge you and not fix your problem. They say satisfaction guaranteed and then rip you off! Horrible service. Costly and still had problem they were supposed to fix. Another company solved the plumbing issue within minutes. Multiple calls/complaints to Atrol got no results!!! Never use them unless you want to throw your money away!

Stephanie S.

Total ripoff. ""Technician"" came out to look at our boiler and said it wasn't working because there wasn't enough fuel. We told him we had 50 gallons in the tank and he said that's not enough. We thought that didn't make sense (we are from here and have never heard this before) but ordered a top-off the next morning anyways. The person who filled out tank the next morning explained it looks like we were reading our fuel stick wrong and we actually had 110 gallons of fuel in the tank. Andrew Baumgardner literally came in, told us some story about not having enough fuel without even taking a look at the boiler itself, and charged us $450. I called to ask for my money back and got transferred to some manager and he sounded like he had just woken up. Altrol is a company of liars and rip-offs.

Chris M.

Please read all these reviews @ 1 star. I would rate them less if I could. Altrol uses predatory tactics and pricing to gouge their customers for as much money as they can. My story: I needed a simple annual clean and tune for my boiler, a service I've gotten in the past for approximately $450 from Aire Serv and Cowles heating. Unfortunately, they were both booked or unavailable. So I used Altrol. They have a callout fee of $150. I can understand this if its unscheduled, however I scheduled the visit WEEKS in advance. I thought, ok, not a big deal they were my last and only choice so whatever, I'll pay. I paid over $1200 dollars for this annual clean and tune. OUTRAGEOUS. This included a $250 ""troubleshooting"" fee because i had a 5 minute conversation with the tech about a small issue I've been having. I did NOT ask him to fix it and he did not do any troubleshooting. It was a conversation and nothing more. If I knew it was going to cost me 250 dollars I would have shut my mouth. This is absolutely unforgivable and I will never use this company again. I will tell everyone I know to avoid this business like the plague. Date of service 12/3/21.

Janet W.

We had a new furnace installed by this company a few years ago, and this winter it went out completely. My husband started working on it as Altrol is so EXPENSIVE for even the smallest things. He so far has found that when it was installed by altrol, that parts are not bolted, pipes are not joined, major parts are just hanging loose, not sealed from the outdoors, a part that is supposed to stop melting water was not put in at all, etc. This is a company that originally charged us about 8000 for the new furnace and installation. After they installed the first one, the had to come back and replace it because it filled up with water and they couldn't fix it! I would have thought that for that much $$$ they would have done it right. Avoid them at all costs if you want your job done correctly. I hope you read this Mr Bridges- Your company has poor skills and charges that are outrageous. After my husband fixes this heater it will probably never fall apart again, it should have been done in the first place.

Danny D.

Was a stretch to justify $2500+ to get a hot water heater replaced. They surprised me a week later asking for $500 more to have an inspector revisit the site because two installers onsite in the first visit forgot an earthquake strap.