Althoff Home Services

Judy L.

Had alhoff heating and cooling out over a week ago for my unit I was told they work on these so after new thermostat that cost 705.00 and a 90.00 dollar service charge .
My unit still didnt work So let's jump to today had apt between 9-11 tech shows up to say right away how I don't know why people think we can fix these units now remember I ask before they came out and charged me 90.00 and 750.00. And they were fine with charging me.
He goes on to just look at things moves a vent which totally looks ghetto now and said leave open and leave on high all the time that should work I have to leave my boss just called and told me since this was a N/C visit I don't want you to stay there long unbelievable right!!! He also told me if I continue to have problems which I will because nothing was resolved they should send out a senior tech now iam really confused .we don't work on these units but if you have to call which I did after he left they should send out a senior tech . Still waiting on call back from his boss which I left message with.

F B.

Outstanding customer service from the initial phone call to the follow up from sales, scheduling and professional and craftsman install of a full HVAC and water heater.

Dan P.

We used Athoff to do electric for our new house remodel. Me and my wife are both disabled senior citizen, they scared my wife telling her that the house was going to burn down in the middle of the night. When I went to management he tried to push me down while telling me he was gonna knock me on my A$$ They did not finish the job or do the work correctl. There electrician burned out two brand new on demand water heaters and our furnace. Our ac does not work now and they won't come out to honor their membership warrant. They tacked another 30,000. On to our bill without explanation and are threatening a lien on the house. This company is high priced because they are unethical. do not use them.

Nick N.

paid for services that weren't provided. Was quoted verbally $30k to revent a 1200 sq. Ft home. Will never use again, estimator seemed to be bothered that he had to do a job. Also took over a week 1/half to get said verbal quote.

over Priced, rip-off , sub par employees.

Brent B.

Very Happy with the service we received from Althoff. Very friendly girls at the office that set up our appointment. Techs were friendly and did a Great job!!

Surja C.

I recently contracted Althoff Industries to perform some necessary shower repairs at my condo in River North, Chicago. On 10/24, their technician arrived, shut down the building water supply, and replaced the cartridge. The charges for completing that job was $964.40. I felt it was extremely overpriced but approved the estimate in less than 2 minutes as I had no other option. I expected that it would be a frictionless transaction with customer satisfaction guaranteed and no follow up needed. Sadly this turned out to be far from the truth.

Later that day the water was once again dripping from the shower. So they were contacted again and came back on 10/25. I dont live at the condo, but had indicated that I would be available by text messages as I had urgent meetings to attend. However they did not communicate with me at all and charged me $393.60 again on Day 2 without my approval. Most frustrating of all, they did not send any receipts or invoices to the email address I had provided and just kept on charging my credit card which was on file with them like its their own personal ATM card. By Friday 10/26, I was frantic. I sacrificed precious family time on Friday evening trying to contact them to get some visibility into the charges being placed.

Three days passed before their Director of Residential Services got back to me. He provided perfunctory explanations that debris had gotten into the cartridge necessitating a second visit; and waived Day 2 charges as if this was a major concession. (They shouldnt ever have charged me for Day 2, if it was a botched installation on Day 1). He has not replied to my subsequent emails. I am appalled at their business practices, which seem borderline unethical.

1. If the issue of debris getting in the newly installed cartridge is a common one, necessitating a second visit, expectations ought to be calibrated correctly with customers on the first visit. If not, we cannot rule out the possibility of incorrect installation on Day One.

2. Customers place a sacred trust in a company when they allow a credit card to be placed on file. Don't abuse that trust by placing charges on the card that have not been approved. This is unethical.

3. Customer communication preferences need to be followed. If a customer requests communication by text for estimate approval, texts should be sent prior to the job.

4. Please respond to customer complaints and correspondence. $1000 may not be a lot of money to you, but it certainly is to me for a simple shower cartridge replacement and I feel I am entitled to better service and a more pleasant experience.

My perception at this time is that their services are overpriced and business practices unethical.

Piotr K.

Terrible service most expensive i found out after the fact
Never again
Dont recommend to anyone

Viquar M.

Very expensive compared to others in the area. Both for service and parts. Getting a membership doesn't pays off much they just come twice a ye for free service. Amy's plumbing was much cheaper and easy to schedule free services.

The only good thing is they are prompt in emergencies. Everything else is mediocre.

Burt K.

Althoff Industries never disappoints. Your technician, Craig Huso, was exceptionally responsive to my emergency call when my blower to my furnace went out. He was able to troubleshoot the issue, get my blower going again and made sound recommendations for the future. I could not be more pleased. Everything was top notch! His technical expertise is truly exceptional.

Chris S.

We have an annual service contact. We received a letter stating a date and 2 hour window for our AC technician to arrive a call the night before confirm the time. On the day of the appointment I sat at home during the 2 hour window waiting for the technician to arrive. I received a call at the end of those two hours saying the technician was running late and would not be arriving for another hour. This put the maintenance window from 5-7pm. We have used Althoff for many years and we're so very disappointed in the decline in service we have seen over the last couple years. Looks like it's time to find a new heating/ac company:(.