Alta Vista Plumbing Services

Tom S.

Exorbitant price $2806.80 for a hot water tank and installation. Was told tank was $795 and total would be about $1200-1300. $800 for the tank and over $2000 for installation. Called to express my displeasure with the price and was connected with "The Big Boss" Steve. Told Steve I thought the price was way too high. He replied he was out of office but when he got back in office he would review the file and call me back. He admitted that the rates were fixed. That would have been nice to know upfront as I would have got other estimates. As I pay this bill all I can say is don't be stupid like me get a firm price.

bryan S.

This company was sent out by a home warranty company to complete repairs on a hot water heater. The guy that showed up was here for an extremely long time. He said he hit a reset button and that he was going to replace the thermostats, and the heating elements. One month later hot water heater stops working again. The upper thermostat that the guy told wife, and I he replaced had went out. Had different company come out they don't believe that the thermostat was replaced. There is also an issue where the guy left a heating element loose on the hot water heater. They were also supposed to quote replacing the hot water heater with a tankless heater. They guy talked a big game but that's all it was. We never received a call back or quote form then. They were sent out by AHS home warranty who refuses to make the repairs right because it was just passed 30 days even though it was shorty workmanship the heating element. Anyhow I would not recommend this company or the warranty company they do work for to anyone.

Geri C.

This company was assigned by AHS to replace my garbage disposal. Two days before Thanksgiving, can't use dishwasher or one side of sink. Major food prep going on in my house. I called them this morning and they moved heaven and earth for me. They didn't have any openings until Monday but jumped in and scheduled me for 6 pm. Got a call from David and he said he would try to move a few things and come in earlier. They arrived around 4:30 and that new disposal was up and running in about 10 minutes. Thank you everyone at AVPS. These disasters always happen at the wrong time but this company rocks! I couldn't be happier. The techs left and my dishwasher was running and I was able to use my sink and disposal. Couldn't ask for more. I was certainly thankful for their terrific and speedy service.

Richard K.

Called for a leak at my water main. They came out and "repaired it", but it started leaking a couple months later.

Repeatedly tried to call them to come back out and look at it; they just ignored me.

Had another plumber come out and fix it. What happened was they cut the PVC pipe too short to make full contact with the fitting (it only went in about 1/4"), thus resulting in a second leak.

The second plumber actually charged less than Alta Vista and did a better job.

Jeanne P.

Very polite and respectful, on phone and in person. Though the the repairman was much later than their 2 hour promised time frame, he did a good repair job for a reasonable rate. I would utilize their service again, if we needed a plumber.

Robert F.

Unreliable. Talked to the dispatcher on Monday, who told me someone would be out that day or the next. At the end of the week I have not heard or seen anyone from Alta Vista Plumbing. That's what happens when you try to hire someone locally. Too busy to even respond or communicate in any way shape or fashion!!

Stetson G.

Very knowledgeable and professional. Scheduling is not accurate; therefore, you may need to stay on top of things to make sure that it actually happens.

Vanessa R.

I needed a back up troubleshooted and repaired and AVS worked diligently to find the issue and make the repair, as a mother of four I cannot afford to be without a properly draining home, so happy everything was running and draining smoothly in a couple hours!

Allene R.

Steve and his team did a great job on installing my freestanding bathtub. They went above and beyond to come over after hours to prep the shower and tub plumbing for the contractors to begin their work the next day. You will be very happy with the professional and friendly service.

Bach L.

This is not a first time that I use AVS Plumbing for my home and business. I now manage several commercial centers in AustinTexas and AVS is the only one that I count on to turn all my headache to them. This time, we replaced the whole center water line. We wanted to keep the center operates during the business hours including restaurant and bar. Those guys worked really hard at night as well as very early in the morning. At first Steve quoted me just to replace the pipe, but the WCID 17 requested all valves need to be up to code and those valves are extremely expensive, instead charge me more for extra work and of course we have to pay for valve, Steve offered to share the cost of the valves. He is willing to take lost in order to get the job done. The crew came many times from Georgetown to Lakeway to get the job done. Steve, we really appreciate the professional work that you have just finished and the inspector was very happy with your work too. He came today with a green tag.

I strongly and very confident recommend AVS Plumbing. The price is very competitive, the service is excellent.