Al's Plumbing Heating and Air Conditioning

Trent S.

Had some plumbing that needed to be repaired on a pipe near the water meter outside. I ran over the box with my truck and broke an elbow on one of the pipes. I knew what the problem was, which seemed simple enough to me. When they arrived he showed me a sheet for their prices which included welding and cutting pipes. I told him everything down there was pvc, he said that was the price.... $800! he then suggest he can get it down to around $600. I should have known better, but out of frustration and desperation I agree. I talked to a friend after the holidays and his jaw hit the floor when I told him what was what. Parts $10 (not including whatever up charge they put on them, which is understandable) so let's just round it up to $50, labor $100 an hour. They were here for less than 2 hours. So let's do the math
$50 parts
$200 labor
=$250?!?!?!
Even if you add a service call your still only around $300

Where they hell did get $800 estimate?
At the end of the day you can't ever really blame someone when you're the one who said yes. But for most who don't know any better, what else are you going to do but trust the advise of a professional. Always call around and at least get an "idea" of what you should expect. I got robbed for $300, thank god that was all.

Naomi B.

Beware of this company! I had a small issue with a toilet - they wanted either $400 to change out all the parts or $900 to install a new toilet. When I refused this ridiculous estimate, they charged me $49 for a trip fee. They did not disclose up front that they do not just fix what is wrong - they want to stick it to you and repair even parts that are perfectly fine. This company is a total rip off.

S. J.

On 8/26/14 I heard a crazy grumbling sound come from my outside unit. Then my A/C starting blowing hot air. I called Al's because I purchased an entire brand new unit from them 2010 (which in hind site was DEFINITELY over priced - but I was desperate). The tech came to the house and ran cold water on the compressor. He said it was bad and needed replacing but the cost of the part would be covered under warranty - but not labor. He then proceeds to tell me that it would cost $1800.00 to replace the compressor just for labor!!! I asked him how long it would take to do the job and he said about 4 hours. I asked what their hourly labor rate was and he said they didn't have one except for corporate contracts (what a load of crap!). He tried to convince me to get zero APR with the Wells Fargo Home Improvement Credit Card (which my friend had and Wells Fargo intentionally delayed posting her payment so Well Fargo could increase the 0 APR to 21.99% for violating the terms of the zero APR period - bastards). The Al's rep kept telling me the compressor was broken and that it was just going to get hotter and hotter. Well, throughout the not, the A/C stayed on. In fact it's been 4 days and it's still cool.

I called a friend of a friend who has a small business. He said, it sounds like they were trying to take me for a $1800.00 ride. He couldn't explain what happened - but he was honest in his assessment. And in the event the A/C goes out again my friend's friend will be getting my busy - not these THIEVES!

Mike F.

Should have read the reviews before I called these jokers. They quoted me $325 to do a 5 minute repair job on my kitchen faucet. Of course they would not charge me a service fee. LOL! All that was needed was to replace a little hose about 1 foot long which probably cost about $25. Do not call these guys.

Howard M.

DO NOT USE Al's Plumbing!!! They will not give you a ruff estimate over the phone!! NO FREE Estimate when they come to your home they want your credit card number and you are charged $49.00 for the estimate!!! I had a simple plumbing problem. Replace a wax seal on the toilet. The technician came out told me the normal price for this job would be around $525.00, but they could do it for $450.00. They could have told me the price over the phone and I could have saved the estimate charge!!!!
You can have this repair done by a good plumber for $ 150.00 to $200.00!! Or maybe less!!!

I Called Al's Plumbing Dallas,TX 75240 Ph# 972-239-5529

Phil B.

We have used Al's to service our air conditioning and heating for several years. When we needed repairs, we've called Al's. They've consistently sent good men that were knowledgeable, courteous and didn't try to up-sell us. I've never met Al or his managers, but they are doing something right. They hire good people and they keep them happy. Today we had our six month service call on a/c and plumbing. David, Jeff and Cody were here about an hour, declared all was well and left me with a comfortable confidence. Thanks Al's.

Kamden G.

They were OK, Called at 10am and they said they would be here between 12-5pm so I went on errand and then they called 30 min later that they were on their way! They were fast and a bit on the high end for the work but they are here and we need the new water heater soo... fingers crossed. They were polite and clear in what needed to be done.

Patty M.

I have used Al's Plumbing for years and I have always had great luck with them. I find them to be very professional and courteous. They arrive on time and always do a good job for us. Cody and Jeff did the job quickly and everything went great. I'll use Al's again!

Andrew C.

Do Not call Al's! Don't get scammed by these people with low trip fee. When they got out to my home I told him what the problem was and he looked up in his clipboard and was going to charge me $457 to clear my main septic line which is only 75 feet to the street. I ended up paying $275 with no warranty and no camera to detect what was blocking the line and with $50 printed coupon. I would have called someone else but they showed up after hours and couldn't wait until next day. Others company's quoted me around $185. I should have read the reviews here first before calling.

Jen D.

Awesome service. They came within 30 min and had great customer service. Would absolutely refer and use again. Use Jeff and Cody.