Alpine Refrigeration

Pat R.

I can always rely on Alpine. They were very responsive when I needed my HVAC equipment replaced several years ago, and continue to provide excellent service to keep it running smoothly.

Rosemary G.

I cant begin to express my disappointment. We used Alpine several years ago to install a new AC unit in our house. At that time they were very responsive. We've since moved to a new house and have been having inadequate cooling issues with one of our AC units. They were quick to send someone out to diagnose the problem in early July, recommending a baffle be installed to better channel the cooling to the upstairs Primary bedroom. I was promised an estimate in a few days. no estimate a week later. We contacted again - again no estimate and no date. Third time wasn't the charm. I guess the job was too small and not worth their time. They should have said as much. My husband has heart failure and cannot sleep in an 87 degree bedroom So he's spent half the summer in the downstairs guest room. Shame on this company. I wouldn't recommend them to anyone. It's now September. We might as well just wait until next year at this point. By the time we get someone out here again and then get the job scheduled, it will be Fall.

F D.

Technician just completed my HAVAC spring (AC) service. Tech was thorough and professional. Alpine installed my Lenox Havac system about 7 years ago and it is running as good as new. PSE&G monthly efficiency repor shows my house as most efficient compared to similar home. Glad I purchased my HAVAC system from Alpine.

Linda M.

Great service, very professional and very thorough. I had my airconditioning coil and compressor installed by Alpine in 2016 and have been very pleased with it ever since. This is the first time I have had central air and I love it. Alpine maintains both, my airconditioning and heating system. It's easy to schedule an appointment and the technician shows up when scheduled. I highly recommend Alpine for maintaining your existing equipment or for the installation of new equipment.

Barry J.

Used annually for over 40 years through 4 heating and cooling systems having been replaced. No issues that would warrant a change of this contractor for almost 1/2 a century. Encouraged to review but no reason not too.

gary h.

Alpine installed our new ac and heating units a few years ago. Great Service. Since then, we have been a customer of the their annual service contract and are very pleased with their services.
Gary H

Randy S.

What do you call a company that's efficient, knowledgeable, friendly and on time? ALPINE. Peace of mind comes standard with their service. If you haven't used them before, you should.

Sharon L.

My issue with Alpine isn't the service it's the woman who answers the phone to make appointments. I have dealt with this company a few times in the past and I always get the technician Brian who is phenomenal, trustworthy and professional. I recently called to get an appointment to have my AC repaired and the person answering the phone was RUDE AND UNPROFESSIONAL!!! I told her that I wanted the appointment with Brian and she refused to give me an appointment with him and wanted to give me who she wanted me to have. I explained that I have dealt with Brian before and as a single woman I feel safe with him coming into my home doing repairs and I never feel that he's trying to rip me off in addition he does excellent work. She again refused my request for Brian and I told her if I couldn't get him I wouldn't make the appointment and she said fine...so this woman preferred that the company lost a potential customer rather than schedule the appointment with the customer's preference. Wow Alpine you have yourself a winner receptionist... if Brian ever opens his own business he'll get all my business and that of everyone I know but until then if that woman is still there Alpine will never see me again!!!!

P.l. S.

We have been an Alpine customer for many years. They have twice installed a furnace twice and an AC unit once. We also get a yearly maintenance contract with them. We have found them to be professional, reliable, honest and competent in their work. I trust them. Obviously we would not have remained their customer for so long if we didn't believe this.

Daniel K.

Robin of Alpine Refrigeration responds to my previous update as follows:

""Updated 10/7/21 in response to latest post:
I am glad you seemed to have solved your problem. It would have been great if you called me or the office to report the findings, instead of trying to further disparage us on Yelp. It's too bad you didn't give us a 5 star review on Yelp back in April we came to your home (just 7 days after your very negative reviews) to fix your air conditioner within 12 hours.""

Let's address each of these points:

""I am glad you seemed to have solved your problem.""

I had explained how to solve my problem (clear the pilot burner orifice) when I placed the very first request for service on my furnace. Where is my apology for the multiple false representations that were made and the abusive way I was treated during the interaction I described? Where's my refund for the worthless service call? My repair proves that I was 100% correct in all respects, and Alpine was 100% wrong. This can no longer be debated.

""It would have been great if you called me or the office to report the findings, instead of trying to further disparage us on Yelp.""

My update was for the readers of my previous posts on Yelp so that they would have vital additional facts that proved my earlier representations were correct and Alpine's were not. Given the abusive manner in which I was addressed by the service manager in my last phone call with Alpine about this problem (after which I was hung up on), is it any surprise that I was not eager to call and further discuss this same issue?

""It's too bad you didn't give us a 5 star review on Yelp back in April [when] we came to your home (just 7 days after your very negative reviews) to fix your air conditioner within 12 hours.""

This statement is both false and omits crucial information. I was forced to call Alpine for a warranty repair because the new air conditioner you had installed had failed, and furthermore, you did not fix it within 12 hours; that's simply false, as a check of your records will show. In fact, it took multiple visits to repair the defective unit you sold me and installed. Why would you expect me to leave a five-star review for a required warranty repair that took multiple visits to fix a defective air conditioner you sold and installed?

The bottom line is that I had had a long and positive relationship with Alpine until they destroyed it with an absolutely abominable handling of an extremely simple service call and its follow-up (and, I repeat, Robin has always been polite and has attempted to be helpful). Alpine has still not apologized and acknowledged its grievous mistakes and misrepresentations, which are now indisputable, and I'm very disappointed in the owner for allowing this situation to get to this point when the path for making this right was clear -- and now is even clearer.